TAG Mobile Reviews 

379
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 206 reviews, most reviewers were unhappy with their experience overall. Many people found it extremely difficult to contact the company, reporting unanswered emails, phone numbers that rarely connected to a live person, and very long hold times. Customers frequently experienced waits often exceeding an hour, only to be disconnected or find no agents available, making issue resolution challenging. However, some people were satisfied with the product, describing phones as awesome or decent, and praised the service quality, finding it excellent with good reception and easy setup once activated. Conversely, others experienced issues with phones malfunctioning, not charging, or having very slow data speeds that hindered basic usage.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with some customers reporting excellent experiences, noting... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with their... See more

Customer service

Customers consistently note negative experiences with customer service, frequently reporting that... See more

Customer communications

Customers had negative experiences with contact, frequently reporting extreme difficulty reaching customer... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting extremely long hold times,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Was little disappointed in screen quality, scratched very easily, disconnects from apps, at times and have to reload them, such as Spotify, multiple times...Bluetooth works great on different speakers... See more

Rated 3 out of 5 stars

I love my new phone But my charger and block didn't work so I had to use my old one kinda bummer but overall love the A67L FoxxD

Rated 2 out of 5 stars

You guys don’t take the time to read anything through. You guys frustrated the hell out of me not reading every single page of my Social Security Verification Letter.

Rated 1 out of 5 stars

I signed up on 10/5/25. I got my phone on 10/10/25, which was quick, but I cannot port my number, because there is no way to do so. There is no way to actually contact the company, emails have been r... See more


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider

About TAG Mobile

Written by the company

Embark on an unparalleled wireless journey with TAG Mobile. Our commitment to excellence ensures unbeatable prices on quality phones from renowned brands like Apple and Samsung, providing you with reliable connections on the nation's fastest network.

Whether you opt for our prepaid plans or qualify for free government assistance programs designed for eligible low-income households, rest assured there are no contracts or credit checks involved. Benefit from our 24/7 multilingual support and personalized options tailored to your unique needs.

Join the TAG Mobile family today for not just dependable service and exceptional value, but for a wireless partner you can truly rely on.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

379 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.6

All reviews

(379)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a phone and every time I go…

I ordered a phone and every time I go to check my account to see where my phone is or my tracking number it says choose a device I choose a device to plan whatever and it's not giving me tracking number the phone no service no nothing so no I'm not very happy with your service as of now I try to do a new application and it won't let me so that's my review

October 15, 2025
Rated 5 out of 5 stars

Awesome customer satisfaction 👌

I was confused at one point in the process while signing up with a certain step I had to take as part of the process so I had to call customer service. I usually dread calling customer service because you get long wait times just to get connected with somebody who didn't speak English and doesn't end up helping you at all in the end. With tag mobile the customer service was none of those things. Very helpful, connected to an agent quickly, they went above and beyond what I'd been hoping for in terms of my request.

October 6, 2025
Rated 1 out of 5 stars

Don't think they can

This company could improve by having a address for me to write to I ordered a phone and was told 7 to 10 days til I should be able to get the phone delivered to my address it's now been close to 20 days today is the 18yh day and I cannot get a email to tag mobile they have no address and when I call I'm on hold for over a hour just to get hung up on them called back same thing I can't order another phone because tag mobile has my address already and it's only one phone per household per person this company seems like it has wasted my time

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

I am Happy with my choice but I did…

I am Happy with my choice but I did think I was getting a galaxy or i phone but they sent a phone its not either on of the ones it said, I would get but this isnt aa 5g phone and other than that it was just like the rest of what I thought and happy so far just really wanted a iphone or galazy. ty though

October 13, 2025
Rated 1 out of 5 stars

This suck

The process than they use for warranty sucks, my phone last for two weeks, and I have to do everything to return the phone, they don't send you the box or label to process the phone, I don't recommend this company bad experience

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

I can't get my application to go…

I can't get my application to go through because your website won't let me upload proof of my eligibility. Now I'm trying to go to a different provider and I'm unable to cancel my application with y'all. If you're getting this I feel like you are holding me hostage, please cancel my application I can't get a job or contact anyone without a phone and y'all company is keeping me from doing that

October 6, 2025
Rated 2 out of 5 stars

Super easy approval, but...

Super easy approval, but it doesn't do what it should. The purpose of a cell phone is to be in contact even when you are out and about, this phone does not do that. I needed to access my bank account this morning to move money because I ran out of gas, I had to walk to a gas station to use their WiFi to do that. I had a flat tire a week ago and I had to walk into a retail store and explain the issue and use their phone to call for help. Sitting here at home beside the router, the phone works well. Relying on it away from home? I'd have as much luck carrying an ear of corn in my pocket! Horrible "mobile" service.

October 18, 2025
Unprompted review

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