TAG Mobile Reviews 

379
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 206 reviews, most reviewers were unhappy with their experience overall. Many people found it extremely difficult to contact the company, reporting unanswered emails, phone numbers that rarely connected to a live person, and very long hold times. Customers frequently experienced waits often exceeding an hour, only to be disconnected or find no agents available, making issue resolution challenging. However, some people were satisfied with the product, describing phones as awesome or decent, and praised the service quality, finding it excellent with good reception and easy setup once activated. Conversely, others experienced issues with phones malfunctioning, not charging, or having very slow data speeds that hindered basic usage.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with some customers reporting excellent experiences, noting... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with their... See more

Customer service

Customers consistently note negative experiences with customer service, frequently reporting that... See more

Customer communications

Customers had negative experiences with contact, frequently reporting extreme difficulty reaching customer... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting extremely long hold times,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Was little disappointed in screen quality, scratched very easily, disconnects from apps, at times and have to reload them, such as Spotify, multiple times...Bluetooth works great on different speakers... See more

Rated 3 out of 5 stars

I love my new phone But my charger and block didn't work so I had to use my old one kinda bummer but overall love the A67L FoxxD

Rated 2 out of 5 stars

You guys don’t take the time to read anything through. You guys frustrated the hell out of me not reading every single page of my Social Security Verification Letter.

Rated 1 out of 5 stars

I signed up on 10/5/25. I got my phone on 10/10/25, which was quick, but I cannot port my number, because there is no way to do so. There is no way to actually contact the company, emails have been r... See more


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider

About TAG Mobile

Written by the company

Embark on an unparalleled wireless journey with TAG Mobile. Our commitment to excellence ensures unbeatable prices on quality phones from renowned brands like Apple and Samsung, providing you with reliable connections on the nation's fastest network.

Whether you opt for our prepaid plans or qualify for free government assistance programs designed for eligible low-income households, rest assured there are no contracts or credit checks involved. Benefit from our 24/7 multilingual support and personalized options tailored to your unique needs.

Join the TAG Mobile family today for not just dependable service and exceptional value, but for a wireless partner you can truly rely on.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

379 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(379)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have called and emailed

I have called, sent emails and no one will return the emails. I could have received a new phone but they said it wasn't available. They sent me a card with a so called sim card on it. I didn't ask for it. I ordered a phone and it was delivered. I do not have a sim card to activate it. WHY don't they answer their emails. I DO NOT RECCOMEND THIS COMPANY.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

I got a phone 4 weeks ago and call this…

I got a phone 4 weeks ago and call this coming several times over 43 times exactly that I call this company they never answer the phone you are on hold for hours and hours until they close at 8 o'clock then it disconnects you phones that you cannot use you can activate them you can't do anything they still charge money this place is a scam The employees are sorry and don't answer the phones it does not do their jobs properly I don't know what the problem with this company is avoid them at all costs it's not worth it

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

There is no customer service

I signed up on 10/5/25. I got my phone on 10/10/25, which was quick, but I cannot port my number, because there is no way to do so. There is no way to actually contact the company, emails have been returned, their customer service numbers do not have the option of porting the number, or contacting a person, I just get told that my device will ship in 7-14 days. I just want to cancel at this point.

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

customer care service never answers my…

customer care service never answers my phone calls. not only that the phone number i was given on the phone i got from tag mobile is not my phone number. they gave me a phone number that begins with 582 my area code where i have lived my entire life and people still use it. the area code where i live is 814. i wish to terminate my service.

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

It sucks

It sucks. I got the phone for three days. I have been trying to contact them and no answer.The phone is not reading the SIM card.

September 25, 2025

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