TakaramodelReviews 

34
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

WOW! Professionally produced product, the opacity is consistent throughout each peice with very minimal occurrence of air bubbles. It's not a hard cast acrylic like in a model kit but rather a somewha... See more

Rated 5 out of 5 stars

The item took awhile to get to me. But they had great communication on what was going on with my order. Would definitely order from Takaramodel again!

Company replied

Rated 1 out of 5 stars

I am very disappointed with my first purchase from Takaramodel. The product listing is misleading. It gives the impression that the price includes the full wallpaper pack, but it does not. There is... See more

Company replied

Rated 5 out of 5 stars

I should’ve bought the beginner model, because I assumed the item will come fully painted. Haha That was on me for not reading the whole description.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

34 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(34)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The item took awhile to get to me But!

The item took awhile to get to me. But they had great communication on what was going on with my order. Would definitely order from Takaramodel again!

March 25, 2026
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Reply from Takaramodel

Thank you for your trust and support

Rated 1 out of 5 stars

I haven’t recieved anything at all scam

I haven’t recieved anything at all scam

March 2, 2026
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Reply from Takaramodel

Hi there,
We regret that you feel this way. According to the official logistics information, your order with tracking number LZ379464068CN was successfully delivered and signed for on March 13th.
If you have any questions or issues with your order, please contact us directly by email:
takaramodel527@hotmail.com
We will respond and help you solve any problem immediately.
We kindly ask you to remove this untrue comment, as it has a serious negative impact on our business. We had just resumed work after our holiday at that time, which led to high logistics pressure and some delivery delays. However, we always process and ship out every customer’s order as soon as we can.
We hope you can understand, and we’re always willing to help you resolve any issue properly.
Thank you,
Takara Model Studio

Rated 5 out of 5 stars

Sent the package quickly and even…

Sent the package quickly and even offered a (free) repair-part. While shipping was free, I had to pay 7 Euro for customs and such. Will buy from them again.

May 20, 2025
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Reply from Takaramodel

Thank you for your support and trust, your comments inspire our team, we will strive to do better!

Rated 2 out of 5 stars

Cancelled order

placed an order that was a pre order, then they cancelled it and refunded me. So not really reliable website but still got the refund

May 12, 2025
Unprompted review
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Reply from Takaramodel

We sincerely apologize for the inconvenience caused by this unfortunate experience.

Due to customs inspection in your country, the shipment was returned as prohibited items. In line with our principle of ensuring no financial loss for customers, we processed a ​full refund​ immediately after confirming that re-delivery was not feasible.

Please understand that customs enforcement falls outside our control, and this is the first instance of such an issue for shipments to your country. While we regret this outcome, your feedback motivates us to strengthen our oversight of logistics partners and enhance compliance measures.

Thank you for sharing your concerns. Should you require further assistance, feel free to contact us directly.

Rated 1 out of 5 stars

Misleading Product title

I am very disappointed with my first purchase from Takaramodel. The product listing is misleading. It gives the impression that the price includes the full wallpaper pack, but it does not. There is no clear indication that customers must select a specific design, which easily leads to mistakes. I doubt it’s a deliberate tactic to encourage additional orders. Overall, this experience has been very disappointing.

The product which is unclear whether the product is covered by a copyright license.

April 28, 2025
Unprompted review
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Reply from Takaramodel

Can you send us the order number? Are you sure you've spent money on our site, why are you slandering us?

Rated 4 out of 5 stars

Product is amazing, but packaging is a bit no

The products is good and amazing, but for the packaging need to improve due for shipping worldwide we dont know how they take care of our product, for some reason, my package is arriving with some damages on the box.Hope you guys fix it next time. Thank you

November 27, 2024
Rated 5 out of 5 stars

Satisfied customer

Ordered 4 KOSMOS led kits, one arrived with a piece with 2 non functioning LEDs and another was missing a component. Contacted the seller and they replaced the defective piece and provided the missing component. Overall satisfied with the interaction with seller and would definitely do business with them again.

November 30, 2024
Unprompted review

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