Take Charge America Reviews 

1,813
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 331 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and knowledgeable staff who actively assist clients in negotiating lower interest rates and establishing highly manageable monthly payment plans. Many people deeply appreciate the clear guidance and consistently supportive customer service that make navigating financial difficulties and getting out of debt much less stressful. Some reviewers were not happy with administrative communication issues and perceived delays in having creditors paid on time. A few consumers also noted occasional billing confusion, anxiety over late notifications, or unexpected difficulties regarding automatic payment withdrawals from their accounts.

What people talk about most

Customer service

People report positive experiences with customer service, noting that representatives are consistently... See more

Staff

Users describe positive interactions with staff, highlighting that representatives are consistently friendly,... See more

Service

Reviewers mention positive feedback about service, expressing deep appreciation and gratitude for the help... See more

Payment

Consumers find payment to be positive, highlighting how manageable monthly plans and significantly lower... See more

User experience

Customers had positive experiences with user_experience, describing the program as accurate, trustworthy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One thing that is important to me is communication and transparency. Take Charge America does a great job at that. I started with them 5 years ago, and they helped me reach my goals, become debt free,... See more

Rated 5 out of 5 stars

Take Charge America helped get our debtors low to no interest rates and a reasonable payment plan, and almost 4 years later our debts are paid off.

Company replied

Rated 5 out of 5 stars

We used this company over approximately 20years ago they were helping, professional and we never had any issues. They took care of everything from talking to creditors to sending the money. Before we... See more

Rated 5 out of 5 stars

This is my 2nd time paying off a debt and both times have been successful and wonderful experiences. Life happens, we make bad decisions, but it’s assuring to know your experience helps us available... See more

Company replied


Company details

  1. Debt Relief Service
  2. Credit Counseling Service
  3. Financial Consultant

Written by the company

Since 1987, Take Charge America has been committed to helping people around the country improve their financial futures. We work with individuals and families facing a variety of financial challenges to help them achieve self-reliance, financial stability and independence. Our commitment to financial education has helped us become one of the largest nonprofit credit counseling and debt management agencies in the nation. We have helped more than 1.6 million people manage their finances and repay more than $5 billion in personal debts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,813)

342 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent organization!

One thing that is important to me is communication and transparency. Take Charge America does a great job at that. I started with them 5 years ago, and they helped me reach my goals, become debt free, and when I needed to talk to someone, they were always there. I would recommend them to anyone who is looking to free themselves from debt.

April 29, 2026
Rated 5 out of 5 stars

Amazing Experience

The organization was extremely helpful and made my debt manageable. The advisor I was assigned, Colleen, was extremely kind and made the experience a breeze. Thank you TCA!

April 22, 2026
Rated 5 out of 5 stars

Real people, real debt reduction!

Amazing organization! Great experience and I am actually seeing my debt go down in a substantial way without a huge hit to my credit! Thank you Take Charge America! I have already recommended you to two of my friends.

April 27, 2026
Rated 2 out of 5 stars

DO NOT ASSUME YOU HAVE A PAYMENT PLAN IN PLACE

WARNING! When they negotiate a payment plan and start taking your money to give to the creditor -(for which they charge $60 a month) you DONT REALLY have a plan yet until it's put in writing from each creditor, which could take several months. In the meantime, you must still open every bill and then continue to make TWO payments (what TCA takes from your checking account plus the remaining balance of the original payment) until there is an official written acceptance. With 3 of my 4 creditors, they apparently accepted right away (I never saw any acceptance letters), but with one of them, it took 2 months, and I was unaware of that until my credit got dinged. It seems to me that TCA shouldn't be taking from my account and charging me $60.00 monthly until l the agreements are signed. I was prepared for the first month to have to be supplemented, but not the others. USAA had my payment plan activated TWO months after I started paying through TCA. When I called the office about the issue - and how I was reported 30 past due, they were very flippant. I was trying to preserve my credit - was not past due on any of these cards until I did this plan. I'm now in a great space and trying to but a house, but that 30 day PD ding on my credit is making that impossible now.

Would I use them again - no, I don't see how the were worth $60.00 month to send checks to 4 creditors. Ultimately, I trusted the payment plans were in effect and didn't open every bill - I thought I had taken steps to have them handled ...I was wrong -- you still MUST open every bill and do not assume your plan is ever in place. You will still pay TCA even if the plans are not in place -- so ....ya

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Take…

I had a great experience with Take Charge America from start to finish. The entire process was smooth, and their team was professional, knowledgeable, and genuinely caring. They took the time to clearly explain my options and helped me feel confident in the decisions I was making.
What stood out the most was their excellent customer service. Anytime I had questions, they responded quickly and made sure I fully understood everything. It never felt rushed or confusing, which is something I really appreciated.
Their program has been very helpful in getting me back on track financially, and I can honestly say I feel more in control and less stressed thanks to their support.
I highly recommend Take Charge America to anyone looking for reliable guidance and a team that truly cares about helping you succeed.

April 21, 2026
Rated 5 out of 5 stars

All in all a good experience!

The program is set upto teach about credit and how to use it properly. The help to get interest rates down are wonderful. The fact that they help you set up a budget is great. The counselors are kind and supportive. All in all a good experience!

April 16, 2026

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