Talasey Ltd Reviews 61

I telephoned Talasey and spoke with a lady called Aimee.Aimee answered all my questions with regard to me ordering Harvest Sandstone paving,She demonstrated an excellent knowledge of the paving,slurry and jointing compound.Payment was made via Scunthorpe builders merchants Huws Gray (Cheers Gary).Logistics was a bit tricky getting 7 crates of 900 x 600 harvest Sandstone ,a pallet of slurry and jointing compound.Aimee aranged it all for me.Spavins Transport delivered it great.Tom delivered it all and dropped it right next to the site.Just Telephone Talasey .Ask for Aimee.

Spoke to a delightful lady called Jane today! Excellent customer service, Jane was knowledgeable and able to answer my questions without any hesitation. I was so grateful thank you Jane!

As always the ladies in the office are exceptionally helpful, on this occasion Emilie was the star as she always is when i need info, Happy, helpful and an absolute delight to chat with thank you Emilie.

Samantha Figliuzzi is always extremely helpful, and gives clear prices and information. Always a pleasure when Samantha helps with an order! Great member of the team.

First Class service from Emilie, nice and clear information about our order couldn't ask for anything more.

brilliant service from Samantha this morning, called with a problem around a display stand for our yard and within 10 minutes she had the ball rolling and called me back making it happen for me. great asset to your team.

I work for a builders merchants , had to order some shadow gap cladding for a client , I haven't delt with talasey much in the past , so I was a bit clueless, but a lady by the name of Emily from sales was amazing . Very patient , clear and informative , made the the process much easier. A huge thanks to her . Thanks Emily :)

I had an issue with an order where by products has not been ordered to complete the decking system installation. I called the helpline where I was helped with Samantha who empathised with my situation and wanted to do everything she could to ensure the customer was sorted ASAP. She arranged the missing parts to be delivered the next day and called up to check we had received them following the time window we had been given. I felt like Samantha really cared about us as a customers and also our customer too. She is a real asset to the business

Trvais Perkins Northampton,

Everytime i call Samantha answers the phone within a few rings - very knowledgeable and prices are great.

Always goes the extra mile finds pod's etc

Talasey are always helpful and have a great range of products.
There direct to site service makes it very easy to sell the full range Talasey offer.
Jane and Damon are always my go to people for anything I need excellent customer service.

Jane from talasey is always extremely helpful whenever you call. She will do anything she can to help!
She's always really happy and positive on the phone!
Great customer service!

Extremely helpful and accommodating, especially Samantha who I dealt with a few times

I work for Jewson, I was in need of 5 packs of your Ivory premiastone Sandstone. Originally you only had 4 packs in stock as your live stock system was indicating. Emily managed to locate another pack from another depot to save the day. Emily was really efficient. Phoning me back when she said she would, Doing everything she said she would. It was an absolute pleasure to deal with Emily as she made my life/job super easy. Thank you Emily :)

My tale is of two halves: I bought nearly £4k worth of Talasey porcelain patio tiles; they are beautiful. I wanted to seal them; and wanting to ensure the right product was used on my Talasey tiles I spent at least 2-full days, over 100 miles of driving and visited and phoned (and inconvenienced) a good dozen Builders Merchants, some of which were names given to me by Talasey. No one had the Talasey Invisible Sealer and no one wanted to order two 5L canisters for me.So far then a 2-star rating. HOWEVER Here's the huge positive and why I gave I give a 5-star: When I contacted Talasey, I spoke to 3 staff members all incredible helpful, full of advice, reassurance, all with much more than can-do attitudes. I don't think I have ever come across a company with such a proactive customer service ethos. 24h later I have two canisters of the magic liquid. I think some work how their distribution network interacts is needed, but I can't rate their porcelain products and after sales service highly enough.

I had a fundamental installation question which I emailed to the customer services email address. I then followed this up with two phone calls to the customer services. The second call I was effectively told that they were busy and I'd be called when it was my turn. I am still waiting over two weeks later for either a phone call or an email response. Pathetic customer services.

I had an issue with the longevity of some tuff-pave jointing compound, which Talasey responded to and resolved with 2No replacement tubs, within a few days.
excellent service all round IMO!

We had an issue with gates that we had received for our new fencing. We informed Talasey who asked for a few photos and once they received them, they had no issues on sending us replacement ones which will arrive in 2 days. The customer service was extremely good and efficient and Ian kept us informed at all times.

DEFECTIVE PRODUCTS!! Another year goes by and more decking boards are cracking. I purchased the Piranha Hunter Anthrasite composite decking boards 2 years ago and more are cracking in the sun. The boards were installed by professionals to spec and have no load bearing at all so just open to the elements in a garden.
Having installed hundreds of these boards I now need to replace the defective boards at cost each year as these jokers are pleading ignorance and won’t take responsibility for their defects. Total garbage!

Wonderful service from Simmi! I was in need of a fairly bespoke order which I was struggling to source. Simmi was very quick to reply my emails and was extremely helpful on the telephone when I needed further support with my order. Fully recommend.

We are looking at modernising out patio and shortlisted some products from Talasey Ltd. I made contact asking numerous questions and Ian was excellent answering all my questions in a very timely manner. The quote I have for their slabs is very competitive and I feel very reassured to use their products.