Couldn't do a zero star review,brought 2 tee shirts in July,took the money via bank transfer,had no tee shirts delivered or no refund Had contacted on several occasions,but going round in circles... See more
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See what reviewers are saying
Disgusting company with even worse owners. 6 months of pathetic lies, excuses and disrespect about them “struggling as a business” and “resolving the issues”. However still don’t have the decency to r... See more
AVOID!! This company doesn’t even deserve this star. Ordered my items on 24th April. 2 weeks without so much as an email order confirmation. 2 Messages sent via their contact page on website, email... See more
Company replied
What can I say? Well I’ve been buying with talk clothing pretty much since the day they started. I’ve purchased joggers hoodies 1/4 zip, and the quality of each of those items are just amazing. My son... See more
1.6
Bad
59 reviews
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Absolute Crap!
Too bad I can't give them big fat zero!! The items I ordered were cute and I was really looking forward to receiving them. What I received was cheap knockoffs made out of cheap polyester.
The kind that melts to your skin if you get too close to the fireplace. So disappointed! I've emailed the company three times now for a full refund and they have not responded. I wish I'd looked them up before I gave them my hard earned money.
December 5, 2023
Unprompted review
Reply from Talk Clothing
Hi Michele,
We sincerely apologise for the inconvenience you've experienced, but it appears there might be some confusion. It seems your review is related to a different company.
If you believe it is an order from us, please contact us at hello@talk-clothing.com where we can search for your order and rectify this.
Thanks,
Talk Clothing
Horrible quality
Horrible quality. Items are nothing like described in the description on the website.
Site says sweaters will be “wool” but they’re clearly very cheap polyester; basically they take a crappy photo of the design they want to use and have it printed on cheap sweaters.
December 5, 2023
Unprompted review
Reply from Talk Clothing
Hi Victoria,
We sincerely apologise for the inconvenience you've experienced, but it appears there might be some confusion. It seems your review is related to a different company, as we do not have any products made from wool.
Thanks,
Talk Clothing
terrible company
terrible company! ordered a jumper September 2023, it's now December 2023 and no item!
try and message the company and they don't respond or just say we will sort it then do absolutely nothing!
and according to the .gov.uk trading there accounts are overdue also. so not just customers waiting...
December 1, 2023
Unprompted review
Reply from Talk Clothing
Hi Harris,
We sincerely apologise for the inconvenience you've experienced with your order placed in September 2023. We understand the frustration of not receiving your jumper, and we deeply regret any inconvenience this has caused.
We acknowledge the delay in our response. We want to assure you that we take your concerns seriously and are committed to resolving this.
We have recently faced operational challenges that affected our ability to fulfill orders and respond promptly to customer inquiries. We are working hard to rectify these issues and improve our services moving forward.
As part of our commitment to resolving your situation, please reach out to us at hello@talk-clothing.com. We will prioritise your case and ensure a swift resolution to get your order to you as soon as possible. We understand the frustration and disappointment this has caused, and we want to make things right.
Again, we apologise for any inconvenience you've experienced, and we genuinely appreciate your understanding during this challenging period. We value your support and hope to have the opportunity to make amends.
Thank you for your patience.
Sincerely,
Talk
Only getting 1 star as 0 isn’t…
Only getting 1 star as 0 isn’t possible, 5 months for an order to arrive and it arrives completely wrong. Small businesses have issues, I get that. But communication has been poor throughout and the items shipped aren’t even correct. Avoid
November 13, 2023
Unprompted review
Reply from Talk Clothing
Hey,
We sincerely apologise for the inconvenience and frustration you've experienced with your recent order from Talk Clothing. We understand that waiting for five months only to receive the incorrect items is unacceptable, and we deeply regret any disappointment this has caused you.
We acknowledge the challenges that small businesses may face, but we recognise that our communication has fallen short in addressing your concerns promptly. We appreciate your feedback, as it helps us identify areas for improvement.
We want to make things right for you. To rectify this situation, please reach out to us at hello@talk-clothing.com, and we will work hard to resolve the issues you've encountered. We are committed to addressing your concerns and ensuring that you receive the correct items in a timely manner.
We genuinely apologise for letting you down, and we assure you that steps are being taken to prevent such issues in the future. Your satisfaction is our priority, and we value your support.
Thank you for bringing this matter to our attention. We look forward to the opportunity to make amends and regain your trust.
Best regards,
Talk
If I could give zero stars I would
If I could give zero stars I would. I’ve been a loyal customer since the start of this company on TikTok however the last hoodie I purchased never came but they sent a completely different item but absolutely no response from anyone because as far as their concerned an item was delivered. Absolutely shocking and I refuse to wear any of the items I brought , why promote a company who doesn’t care about their customers at all, full of excuses and sympathy votes as to how their struggling to keep up, stop orders then until you’ve caught up, ridiculous
November 4, 2023
Unprompted review
Reply from Talk Clothing
Hi Zoe,
We deeply regret the negative experience you've had with your recent order, and we sincerely apologise for any inconvenience caused. Your loyalty means a lot to us, and we are genuinely sorry for falling short of your expectations.
We understand the frustration caused by the mix-up with your recent hoodie order, and we want to assure you that we take this seriously. We apologise for any lack of response on our part and acknowledge that this falls below the standard of service we aim to provide.
To address your concerns and rectify the situation, we encourage you to reach out to us at hello@talk-clothing.com. We acknowledge that our communication should have been better, and we appreciate your patience as we work to make things right.
We understand your disappointment and share your concern about the recent challenges we've encountered. As we move in a different direction, we are committed to improving our processes to prevent similar issues from occurring in the future.
Your feedback is invaluable to us, and we genuinely appreciate your understanding. We look forward to the opportunity to resolve these problems and regain your trust. Thank you for bringing this matter to our attention.
Best regards,
Talk
Couldn't do a zero star review,brought…
Couldn't do a zero star review,brought 2 tee shirts in July,took the money via bank transfer,had no tee shirts delivered or no refund
Had contacted on several occasions,but going round in circles and not getting any further
They are now promoting again,saying let's talk,I'm still waiting for them to talk to me about no goods received
Does not look good for a company promoting mental health
And not honoring past customers
July 17, 2023
Unprompted review
Reply from Talk Clothing
Hi Joanne,
We sincerely apologise for the frustration and inconvenience you've experienced with your order of two T-shirts in July. Your loyalty as a customer is highly valued, and we regret that we have fallen short of your expectations.
It is disheartening to hear that your order was not fulfilled, and we understand the impact this has had on your experience with our company. We acknowledge that the lack of communication and resolution is unacceptable.
To address these issues, we kindly ask you to reach out to us at hello@talk-clothing.com. We understand that the ongoing delays and lack of response have been frustrating, and we appreciate your patience as we work to make things right.
As we continue to promote our commitment to mental health, it is especially important to us that we honor our past customers and address any outstanding concerns. We recognise that our current situation does not reflect well on the company, and we are taking steps to rectify the issues you've encountered.
Your feedback is invaluable, and we want to assure you that we are dedicated to improving our processes to prevent similar incidents in the future. Thank you for bringing this matter to our attention, and we look forward to resolving this for you.
Best regards,
Talk
I only gave a star because zero isn't…
I only gave a star because zero isn't an option. I use Etsy to 1) support small businesses 2) get one of a kind items and 3) quality of products has never let me down. That is, until China made it's way into Etsy! If a wanted some half assed quality bs I would go to shein or temu! What I got from Etsy, not knowing that talkdecor is the same, is that kind of quality. I got sweatshirts that list a description of "cotton blend" because I always make sure now that China is involved in everything. Well I received my package from talkdecor 2 weeks late and open it to find 2 "sweatshirts" made out of swimsuit material! 🤯
This is insane, I wish they would be banned from anything except their direct site. I'm livid. And of course they have no customer service department. Buyer beware for sure!
September 14, 2023
Unprompted review
Reply from Talk Clothing
Hi Vanessa,
We sincerely apologise for the inconvenience you've experienced, but it appears there might be some confusion. It seems your review is related to a different company, as we do not have any affiliation to TALKDEcor.
Thanks,
Talk Clothing
All one star reviews... What a suprise
Zero communication, zero products dispatched.
Fit a company that sells itself using the mental health banner this is disgusting behaviour!
Update: PayPal refunded
July 8, 2023
Unprompted review
Reply from Talk Clothing
Hi Andy,
We want to express our sincere apologies for the lack of communication and the disappointment you've faced with our service. Your experience is certainly not reflective of the standards we aim to uphold, especially as a company that advocates mental health.
It's disheartening to hear that our actions have caused you distress, and we truly regret any inconvenience caused by the zero communication and undelivered products. We understand the gravity of our responsibility, and we acknowledge that we have fallen short in this instance.
We appreciate the update on your PayPal refund and are relieved to hear that this aspect has been resolved. However, we fully understand that the overall experience has left you dissatisfied, and for that, we sincerely apologise.
If there's anything further we can do to rectify this situation or address any remaining concerns, please reach out to us at hello@talk-clothing.com.
Once again, we apologise for any distress caused, and we appreciate your understanding as we work to make amends.
Best regards,
Talk
Worst customer service
I placed an order a month ago. During the order taking, the communication was almost instantaneous. As soon as they had my money, they stopped all contact.
After two weeks of silence, I emailed to cancel the order. Still silence.
Eventually I opened a complaint via PayPal as I had fortunately used it to make payment. As far as I am aware, they have also ignored PayPal.
A few days ago, I received an email from Talk to say they were preparing the order. I pointed out I had cancelled sometime ago, after being repeatedly ignored - as they were well aware.
They have failed to respond once again.
I am very disappointed as Mental Health is something I strongly support and I believed this company was doing something worthwhile.
I was wrong.
Shop elsewhere.
UPDATE: PayPal reviewed the case and refunded my money. Absolutely zero response from Talk.
June 12, 2023
Unprompted review
Reply from Talk Clothing
Dear Neil,
We deeply apologise for the frustrating experience you've had with our service. Your feedback is crucial, and we are sincerely sorry for falling short of the standards we strive to maintain, especially in the context of supporting mental health.
It's disheartening to hear that the communication, which was initially prompt, came to a halt after your payment. We understand the frustration caused by the lack of response to your cancellation email and the subsequent disregard of your complaint through PayPal.
We appreciate your commitment to supporting mental health and share your disappointment that we have not lived up to your expectations. Your experience does not align with the values we aim to promote, and we understand the impact this has had on your perception of our company.
Thank you for updating us on the resolution through PayPal. While we are pleased to hear that the monetary aspect has been addressed, we acknowledge that the overall experience has left you dissatisfied.
If there's anything further we can do to address your concerns or improve our processes, please reach out to us at hello@talk-clothing.com.
Once again, we apologise for any inconvenience caused and appreciate your understanding as we work towards making amends.
Best regards,
Talk
Disgusting
Disgusting! Excuse after excuse for not sending product, quick enough to take payment though. Made me poorly the feeling of an alleged MH supporter ripping me off. I messaged his relatives until I received my order. It finally came but wasn’t what I ordered. Stay away from this scam and Will, he will give you excuse after excuse. Nothing but scammers.
July 6, 2023
Unprompted review
Reply from Talk Clothing
Hi Kim
We sincerely apologise for the distressing experience you've had with our service. Your feedback is taken very seriously, and we are truly sorry for falling short of the standards we aim to uphold.
It is disheartening to hear that our actions have caused you frustration, especially given our commitment to mental health support. We deeply regret any negative impact on your well-being, and we understand the gravity of the situation.
We acknowledge the delay in sending your order and the subsequent mix-up with the product received. This is not the experience we want for our customers, and we apologise for any inconvenience caused. Your message regarding reaching out to our relatives is concerning, and we assure you that we are taking steps to address the underlying issues.
If there's anything specific you would like to address or if you have further concerns, please reach out to us at hello@talk-clothing.com.
Once again, we apologise for any distress caused, and we appreciate your understanding as we work to make amends.
Best regards,
Talk
I am the supplier of this company
I am the supplier of this company, and I am at a loss for words to describe what they have done to me. They still owe me a significant amount of money, which initially stood at over £10,400 but has now been reduced to £6,500 + They did manage to provide me with some partial payment, but the outstanding balance remains.
The shipment I delivered to them was back in February, and they made a promise to pay within two days. They also requested that we release the shipment from customs and send it to their address. However, since then, they have failed to fulfill their commitments. I am uncertain whether they will ever pay me, as they consistently delete my comments from their posts and avoid answering my calls.
February 3, 2023
Unprompted review
Terrible company
Terrible company. I ordered and paid for a tshirt in February but it's now June and I still don't have it. I have sent endless emails with very few replies, some promising delivery later in the week but nothing materialised.
Don't waste your time or money because you won't get a refund. Avoid.
February 28, 2023
Unprompted review
Reply from Talk Clothing
Dear Lornam
We sincerely apologise for the frustration and inconvenience you've experienced with your order. Your feedback is important, and we are genuinely sorry for falling short of your expectations.
The delay in delivering your t-shirt is unacceptable, and we understand the impact it has had on your experience with us. We acknowledge that the communication has not been up to the standard we aim to provide, and we deeply regret any inconvenience caused.
To address your concerns and rectify the situation, we kindly ask you to reach out to us at hello@talk-clothing.com.
We understand that promises made regarding delivery have not been fulfilled, and we want to assure you that we are taking steps to improve our processes to prevent similar instances in the future.
Your satisfaction is our priority, and we appreciate your patience as we work to make things right. Thank you for bringing this matter to our attention, and we look forward to the opportunity to resolve this for you.
Best regards,
Talk
AVOID!
AVOID!! This company doesn’t even deserve this star. Ordered my items on 24th April. 2 weeks without so much as an email order confirmation. 2 Messages sent via their contact page on website, email sent to the email address provided on PayPal, message sent via Instagram…..nothing, no responses at all.
Checked process of my order, says Unfulfilled.
Went through PayPal dispute, then claims and they had until 21st May to respond. Absolutely nothing. Luckily I was refunded by PayPal.
Can’t believe they claim they are a charity. Disgusting!
May 24, 2023
Unprompted review
Reply from Talk Clothing
Hi Louise,
We sincerely apologise for the disappointing experience you've had with our service. Your feedback is crucial, and we deeply regret any inconvenience caused during the processing of your order.
We understand the frustration caused by the lack of communication and the unfulfilled order status. This is not the level of service we aim to provide, and we are genuinely sorry for falling short of your expectations.
We appreciate your patience and persistence in attempting to reach out to us through various channels. However, it's clear that our responses were not timely or satisfactory, and we acknowledge that we let you down in this regard.
We want to clarify that while we are not a charity, we do contribute to charitable causes. We recognise the difference and apologise for any confusion in our communication.
We are pleased to learn that you were refunded by PayPal, but we understand that this does not excuse the overall poor experience. We are committed to learning from this situation and implementing improvements to prevent similar instances in the future.
If there's anything further we can do to address your concerns or if you have any specific feedback, please reach out to us at hello@talk-clothing.com. Your satisfaction is important to us, and we want to assure you that steps are being taken to rectify the issues you've encountered.
Once again, we apologise for any inconvenience caused, and we appreciate your understanding.
Best regards,
Talk
AVOID AVOID AVOID!!!!!
AVOID AVOID AVOID!!!!!
Very good communication when discussing a purchase then completely disappear and no communication or order received.
Absolutely discussing that they can call themselves a charitable company when the reality is it's a complete con.
Do not risk it!
April 26, 2023
Unprompted review
Reply from Talk Clothing
Hi Duncan,
We sincerely apologise for the distressing experience you've had with our service. Your feedback is crucial, and we regret any inconvenience caused during your interaction with our company.
It's disheartening to hear that our communication, which was initially positive, ceased during the order processing, and you did not receive your order. We understand the frustration and disappointment this has caused, and we genuinely apologise for falling short of your expectations.
We are committed to learning from this situation and taking corrective actions to prevent similar instances in the future. If there's anything specific you would like to address or if you have any further concerns, please reach out to us at hello@talk-clothing.com. We value your feedback and want to ensure your satisfaction.
Once again, we apologise for any inconvenience caused, and we appreciate your understanding as we work to make amends.
Best regards,
Talk
Is this a fraud or scam company? …
Is this a fraud or scam pretending to be a company? Sent my order and have heard nor received anything. Emails sent chasing. Nothing. No reply on social media. Payment company now to investigate. STAY AWAY FROM THIS COMPANY.
May 16, 2023
Unprompted review
Reply from Talk Clothing
Hi David,
We sincerely apologise for the frustrating experience you've had with your order from us. Your concerns are taken very seriously, and we are committed to resolving this matter promptly.
We understand the importance of clear communication and are disappointed to hear that your attempts to reach us via email and social media have gone unanswered. We assure you that this is not the level of service we strive to provide.
To find a resolution and address your concerns, we kindly request you to contact us at hello@talk-clothing.com.
We appreciate your patience and understanding as we work to make things right. Thank you for bringing this to our attention, and we look forward to the opportunity to rectify the situation.
Best regards,
Talk
Takes your money then disappears
I haven't received any items or replies from Talk clothing. I'm very disappointed. I was willing to wait a bit longer for my items, but seeing everyone trying to contact you has made me feel that i won't see my items.
Edit 16/01/24
I did contact you, numerous times. You contacted me though your tik tok page offering me discounted items to be a representative of your company. You encouraged me not to use the website or PayPal to pay for my items. When I contacted you numerous times to inform you that I hadn't received my items you kept replying that I had received it. I looked though posts on tiktok and insta and saw how many people on the same boat as me. When I asked for the recorded delivery info you ghosted me. In the end I had to get my money back via my bank. As a suicide survivor and someone who works with children with mental health issues I am so disappointed and sickened with your company. Your message does not represent your intentions.
Shame on you
April 18, 2023
Unprompted review
Reply from Talk Clothing
Hi Grace,
We sincerely apologise for the disappointment and frustration you've experienced with your order from Talk Clothing. Your concerns are of the utmost importance to us, and we regret any inconvenience caused by the delay and lack of communication.
We understand that waiting for your items has been frustrating, and we want to assure you that we are actively addressing these issues. We appreciate your patience and understanding during this time.
To find the resolution and address your specific situation, please contact us directly at hello@talk-clothing.com.
We apologise for any uncertainty you may be feeling and appreciate your trust as we work to make things right. Thank you for bringing this matter to our attention, and we look forward to the opportunity to rectify the situation.
Best regards,
Talk
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