Tanishq Reviews 

448
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally helpful, polite, and welcoming, ensuring that every single store visit feels genuinely comfortable. Many people also deeply appreciate the wide variety of beautiful jewelry designs, the reliable product quality, and the extremely patient guidance provided. Some people were dissatisfied with the poor customer service, highlighting unhelpful staff interactions, general unresponsiveness, and an overall lack of proper support. Reviewers additionally noted frustrating experiences regarding difficult product exchanges, unexpected delivery delays, and ongoing challenges with resolving various after-sales service issues.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their polite, helpful, and friendly demeanor... See more

Service

Customers had ambiguous experiences with service, reflecting both strong praise and severe criticism. Many... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about their purchases. While many... See more

User experience

Reviewers mention positive feedback about user experience, highlighting friendly, quick, polite, and helpful... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reporting a wide range of vastly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We had a good time while redeeming our jewellery at tanishq ALL the details were explained well by kabita,sr retail sales officer at tanishq hennur branch.Overall had a good experience. Thank u

Rated 4 out of 5 stars

I have been buying from Tanishq regularly since the time it started I recently bought two purchases from Singapore Tanishq The staff Mr Mukesh , Mr Gopal , Ms shristi all were very welcoming... See more

Rated 5 out of 5 stars

When on holiday recently, I bought a beautiful bracelet from Tanishq, MI Rd, Jaipur. I was served by Nikita Parwani, who was both professional and personable. There was no hard sell; it was just a ver... See more

Rated 5 out of 5 stars

The total attention given by staff. Iwas served by Sheetal Prakash and Suraj at Ghatkopar East branch. They explained every detail of costing and also gave all details of jewllery piece. They both... See more


Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewellery Manufacturer

Information provided by various external sources

Tanishq is a jewellery brand of India. It is a division of Titan Company, a company promoted by the Tata Group in collaboration with the Tamil Nadu Industrial Development Corporation.


Contact info

3.8

Great

TrustScore 4 out of 5

448 reviews

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No history of asking for reviews

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3.8

All reviews

(448)

78 reviews in the last 12 months

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Rated 1 out of 5 stars

Policies are not user friendly

I took golden rivaah policy and unfortunately when I was in need of cash and went to redeem my gold..1st. you can't withdraw cash for the gold you have deposited 2nd..for 1.3 lakh jwellery, making charge is 36k if I buy from tanishq and sell outside as I needed cash then you will loose 36k simply from your pocket on your own amount which you have deposited in Tanishq..so I would suggest not to go with any tanishq plan if you may need to withdraw during the policy..think 100 times..I decided not to look at tanishq anymore

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Jewellery and the Karigar

The collection of diamond bracelets and gold bangles at Tanishq South Ex-2 is too good. The designs are beautiful.Shaan showed us all the collection of earrings, bangles, bracelets etc.
I also got my old pieces of tanishq jewellery cleaned by Mr Swarup Sampat, the bengali kaarigar, he is skilled in his job and very nice in behaviour.
Thank you

July 11, 2024
Unprompted review
Rated 1 out of 5 stars

Tanishq good souk gurgaon is the worst…

Tanishq good souk gurgaon is the worst place to buy any jewellery.
There employee Kailash Kumar who sits at the billing counter will harass you and make your experience miserable.
Never ever go there. Worst service and worse shoping experience.

July 7, 2024
Unprompted review
Rated 2 out of 5 stars

Don't buy any jewellery from tanishq…

Don't buy any jewellery from tanishq online plateform. Very bad and horrible experience of me
I book a Dimond pendent on 22_/06/2024 of Rs 38544 my amount debited by bank but after 01 hour I got a mail from tanishq that transaction failed and your amount refunded your account. I contact with customer care they told me again book order that's why I booked another order for same pendent on 24/06/2024 For Rs 38441 again same story my amount deducted by bank after an hour I received mail from tanishq that transaction failed your money will refunded 7-8 day.
But till date no refund given by tanlshq customer care service very worst .It's cheating with customer. I Wrote 5 mail but no solution given.

June 22, 2024
Unprompted review
Rated 1 out of 5 stars

I would like to bring to your attention…

I would like to bring to your attention a recent experience that left us quite disheartened. On the 25th of June, I had the pleasure of purchasing a gold chain from your esteemed store as a gift for my mother. However, within a 4 days only, my mother discerned a minor imperfection in the chain, which initially escaped our notice due to its subtlety.

Upon returning to the store to discuss the possibility of an exchange, we were met with an unexpected response. The store representatives suggested that the defect might have been the result of an accident on our part. I must express that we have been loyal customers of Tanishq for over a decade, and this is the first time we have encountered such a situation. Our longstanding trust in the Tanishq brand perhaps contributed to our oversight in detecting the flaw immediately.

It is with great respect for the reputation of Tanishq that I reach out, hoping for a resolution that acknowledges our mutual trust and loyalty. The implication that the responsibility lies solely with us as customers is quite troubling, and we would appreciate a reconsideration of our case.

Shop details:
TITAN COMPANY LTD
# 6, 17th Cross, 7th Sector,HSR Layout
Landmark - Next to Bank of Baroda BENGALURU
PINCODE - 560102
Chain details: 511036CTQMAA00
CHAIN 91
From,
Kaushlendra kumar

June 29, 2024
Unprompted review
Rated 1 out of 5 stars

I bought a set of diamond studs for…

I bought a set of diamond studs for 38,,386, the amount got debited but no order placed.
I'm naking umpteen calls no proper response, no reply to email sent to tanishq
Pathetic customer care service
Please don't buy online from tanishq.
Highly disappointed

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

It was a pleasant experience with…

It was a pleasant experience with tanishq bikaner . The collection are lovely & you just feel like buying everything. I exchange my old gold jewellery with brand new designs & all the exchanging process is transparency in front of my eyes they mealt my jewellery front of me i really i the process .i really liked the excellent service provider to me at your store by karigar and jyoti swami mam . They also helped me like jewellery. Karigar & jyoti swami mam was very kind , approachable & patient n always with a smile .

June 25, 2024
Unprompted review
Rated 1 out of 5 stars

Very bad experience

Very bad experience, I was given your gift card of 5000 which I wanted to redeem , it had to be a very simple process , I had to make the purchase a d redeem the gift card, manager told me this cannot be redeemed on silver jewellery, but this was not be mentioned in the card's terms and conditions. I was also been misguided by the stores salesman over the phone so went all the way from Baner to laxmi road but all in vain, came home disappointed, too much of ignorance on the part of Tanishq employees. Before giving a gift card to the customer, all terms and conditions must be specified.

June 22, 2024
Unprompted review
Rated 5 out of 5 stars

Tanishq solved my problem

I purchased a ring from Tanishq, Patna branch and had a problem with the ring and thanks to Durgapur branch of Tanishq they really solved my problem with the help of very deligent staff, Riya Debnath and Utpal Sarkar. Happy with their service.

June 22, 2024
Unprompted review
Rated 5 out of 5 stars

I want to talk regarding one of the…

I want to talk regarding one of the saleswoman Ms Taranjeet from Tanishq store,phase 5, Mohali, She did reliable gold exchange of old gold and gave good valuation .She has full knowledge of all the prevailing schemes at tanishq.I found her a true brand ambassador of Tanishq.

June 14, 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy from their online website

They mistakenly sent it to a wrong address. Their order shipment notification email had a tracking button that doesn't work and a customer care number that is defunct. Have been calling and emailing for more than a week for resolution but they refuse to say anything except it is being looked into. No communication has ever been initiated by them. Complete scam.

June 6, 2024
Unprompted review

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