TAP Portugal Reviews 

Just awful, as pretty much everyone say. Useless customer service, useless vouchers, useless everything really.

TAP won't answer any of my emails for weeks (and still don't presently), and now I've been on hold for more than 40 minutes (hilarious), after trying to call them. I'll try later again, but it really seems like they just don't care about public opinion regarding their company.
I shouldn't even bother giving them this review since everyone is already giving them one star...

Most 1-star reviewers have nailed it. How does TAP warrant any business at all? In my case it is the only European airline which flies to Brazilian cities other than Rio or Sao Paulo. At least it used to until the pandemic hit. That's when the cancellations (sometimes unannounced) started coming causing massive delays, added expense and untold headaches. After the last cancellation, I was offered a voucher. I recently tried to redeem the voucher for a flight from Sao Paulo after another airline cancelled on me. TAP called the voucher "invalid" for who knows what reason. I tried to call the TAP skype service center. Someone answered after a half hour wait. The agent said he was transferring me and that was the last voice I heard. So I ended up buying a ticket on another airline. The voucher is shaping up to be as bogus as the TAP frequent flyer program. I once tried to redeem my miles for a flight and was told that would only be possible if I upgraded to a higher price bracket first at a cost of 200 euros. As I said, how does TAP warrant any clients at all?

AVOID BOOKING AT ALL COSTS.
An awful experience, before even traveling with tap air, I needed to change my flight and was supposed to have a "flexible" ticket, and I was granted with no flexibility - just another ticket at DOUBLE to the cost.
Terrible approach during the pandemic, and TERRIBLE CUSTOMER SERVICE. no help/or support granted. DEEPLY DISSAPOINTED AND OUT OF POCKET.

Just horrible. After 3.5 months and having spoken to them 5+ times along with several emails, I keep getting promised to get the refund "soon" and "within a month" but never happens. Last time employee was rude and not helpful at all. Will file a complaint about them now as it is impossible to get my money back...

They cancelled our business class flight on 8th Feb and we opted for a voucher because based on previous experience we didn’t believe we would ever get a refund. We are still waiting for the voucher!
BA cancelled a flight around the same time and we got the voucher a few minutes later. It’s not rocket science if you value clients.

Our previous experience with TAP was a flight cancelled by them from Lisbon to Malaga (only on arrival at the airport), it took several hours to get to Malaga instead of the normal 45 minute flight in the end, a nightmare journey. The statutory EU compensation was never paid despite months of complaints. They do everything to delay and confuse. It’s a shame as the staff on board are nice but the back office, accounts etc in our experience don’t do anything to help.

Avoid this airline at all costs!!!

Booked two business class tickets from Chicago to Dublin’s for our wedding. They changed our itinerary on multiple occasions - impacting scheduled take off, connection and return dates.

Later, we received an email from TAP who indicated that our flights had been cancelled. No reason was provided. No re-accommodation was offered.

When I finally reached someone, I was told that due to the airline being on the verge of bankruptcy that refunds could take 3-6 MONTHS.

We (today) filed a civil complaint in court.

The airline is in violation of both DOT and EU guidelines.

Here’s some of their corporate contacts and information if you’re in the same experience and want to contact them.

AP Portugal is the flag carrier airline of Portugal headquartered at Lisbon Portela Airport which also serves as its hub.

263 Lafayette Street, 3rd floor
Newark, NJ 07105

Phone Contacts

Main: 973-854-6800
Toll Free: (800) 903-7914
International: +351 21 843 11 00

Customer Service Resources

Complaints via fax should be sent to: (973) 854-6829

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Fernanda Ottavio
Sales and Marketing Manager, North America
263 Lafayette Street, 3rd floor
Newark, NJ 07105
973-854-6821

Helena Barbosa 973-854-6832

Secondary Contact
Anabela Lopes
VP Customer Service
Aeroporto de Lisboa
Edificio 25 8 Andar
Lisbon, Portugal 1704-801

Chief Executive
Fernando Pinto
Chief Executive Officer
Aeroporto de Lisboa
Edificio 25 8 Andar
Lisbon, Portugal 1704-801

I bought a ticket to Brazil last year on 13/10, and I cancelled my ticket in less than 24 hours because I couldn’t go anymore. Their website says that if you cancel the ticket in less than 24 hours you can have all your money refunded. I’m waiting for 6 months now and they never paid me back! I’m a student so I depend on this money. What they are doing to the customers should be a crime! How can these flying companies take their customer’s money like this? We are not a bank, we need our money. Very bad!

Worst company ever. I'm here writing my review because in TAP facebook page looks like they delete negative comments.
I bought a flight and they didn't let me boarding, even if I showed my flight return, bank statement,etc. They gave me many excuses and the last one was that I should have bought the return flight in their company. Such a stupid excuse. Thieves, they took my money,that's all.

No refund???
Was going to travel in December 20 and I have asked for a refund - the request is accepted on tap website - States now that I need to contact my bank - joke! My bank jas no knowledge of this - still waiting 4 months in! Breaking all EU legislation - will nevet travel with TAP again!

refund after cancelled flight awaited after many months, numerous calls / complaints have got nowhere with them 2021-0000277072

Booked flights from Manchester to Miami via Lisbon - received an email stating that the flights had been changed however the connecting flight was scheduled to take place BEFORE the initial flight.
Accepted a voucher for future travel for my family of 5 - issues 5 seperate vouchers that can't be used on one booking online.
Have spent the last 2 months trying 4o contact the company to use the vouchers with no response - They are less than useless.
Avoid this airline at all costs

I think people should really avoid flying tap, the worst airline I ever choose in my life as a frequent flyer. It is impossible to get assistance (unless you are ready to wait for about one hour on the phone) because people at the call centre do not know what they are there for. My flight was cancelled twice in one week and this is probably because the company is trying to save money, so at first they advertise special prices and then when you have bought your ticket, they cancel the flight, don't give you your money back, but a voucher instead, that you must spend with TAP. There is no way you can get the right information or your money back and the service is really bad.

TAP changed my outward flight, so I decided to extend the trip, I requested a refund voucher so that I can use it to purchase another ticket in the future. In the same ticket I asked for the refund of the extra baggage that I had bought and paid for.

The voucher release deadline has been overdue for more than a month! I have seen several tickets that interest me but without the voucher I cannot purchase.

I never saw the money back from the extra luggage, I already lost track of how many months ago I requested this, certainly more than 3 months!

I don't know how difficult it is to release this voucher since I will use it within the company!

I call, they check, confirm that it is still under analysis and asks to continue waiting.

I do not know what else to do!

TAP releases my voucher and returns my luggage money PLEASE!

I have now sent a number of emails to Tap air for a refund with no result. Regulation EC261/2004 clearly states that I am entitled to a full refund,but they don't seem to have any respect for these laws. My flight has been cancelled twice now. So I have know option now but to take legal action, which will result in asking for further compensation

after 4 month I'm still waiting to my refund for a flight they have canceled!!

1 week after my review the money was returned!!

TAP - Take Another Plane is the best advice you can be given, they do themselves no favours at all. They started to improve, but now the Portuguese government have taken over due to the pandemic bailing out the company, and the staff are government employees, so 'absolutely' NO CHANCE of even fair service standards. Not a good reflection of Portugal.

TAP said it would take 90 days to process my refund, it has now been 146 days and I have spent over 2 hours on the phone to 'customer service' representatives, who can do nothing but advise that 'it will be a longer but we don't know how long as you can't speak to anyone else to escalate this'. They claim to have no means of emailing you any information, or transferring you to a manager or senior member of staff who can resolve the query. Completely unacceptable customer service.

Horrible experience. My flight was cancelled without letting me know. No email nor able to get a hold of TAP while calling many different phone numbers and contacting through social media. After finally getting a hold of them, they told me it is indeed cancelled and that I will get a refund. I have been waiting for over 5 months now! They told me they cant do anything for me. I WANT MY MONEY

I booked a round trip from Vienna to Lisbon for September 2020. TAP cancelled our flights due to covid and rebooked them, both without any notification. I called them on the 23rd of July (waited 25 minutes in the line for the answer) to ask for a refund as we didn't want to travel due to covid and the cancelations. They said, the refund will take a maximum of 60 days. The 60 days passed by of course without receiving the refund so I called them again and waited another 30 minutes till they answered the phone. They were only able to confirm that my refund request is under progress, but they could not give me any further information. I wrote an email asking for an immediate refund, of course no answer...we will definitely fly to Portugal once the pandemic is over, but one thing I sure can tell, NEVER EVER again with TAP.