TAP Portugal Reviews 

worst Star Alliance airline, literally no support, no contact, no answers, nothing

I got a voucher from Tap because they canceled my flight. I have not been able to use the code, and I wrote them back in May and they still haven’t replied (still says “pending”). Now the voucher has expired. Wrote them again, don’t expect to hear back on that either. It should be illegal to pretend to give you refunds / vouchers when flights get canceled but ultimately then you don’t (doesn’t work) and they don’t respond. If you want to get scammed fly Tap.

I am writing this to warn everybody who are considering to book a ticket with TAP. Please do yourself a favor and stay away. I booked a flight with them that they cancelled. Just because I knew this could happen I booked a 100% flex ticket. After waiting 3 months for my refund, with countless of hours on the phone with rude customer service people, I almost gave up. But then suddenly I got the refund, but - it was aprox 100 euros less than I paid for the ticket. When sitting on the phone waiting for 30 mins to complain about this, a customer service rep answered and HUNG UP! I have given up and are now in a dialog with Mastercard to see if they can help me. This is a scam company. stay financially safe and book your flight with another company.

Terrible company! This is the first review I am writing since ever for one company. Worst company EVER! Booked flights for year 2022, today (year 2021 still) got an email saying the flights are canceled due to Corona outbreak!?!?!?! They must be kidding me! I am giving 1 star only because i cant give 0 stars!

After 1 hour waiting to talk to tap I just gave up. This is the worse airline customer service I have ever experienced. No one took my call after 1 hour waiting. Just don't book trips with Tap, if you have any issues and need customer experience support you will have none.

Terrible or should I say non existent customer service and an unstable internet platform. When the online booking fails there is absolutely no way to get in touch with the airline other than sending them an email that eventually gets answered along the lines check the terms and conditions of the booking.

They canceled my flight without sending me an email or text. If I wouldn't check the flight status by coincidence I would have gone to the airport without knowing that day. Now they don't answer and don't want to give me the money back. Total scammed.

Too bad it is not possible to give a less than one score. I canceled a flight almost two months ago and still have not been refunded the money. Spent over six hours on hold and with customer service with no resolution. Additionally, I have opened three service requests to try to resolve this and have not received a response. This is borderline theft and I cannot believe that they are allowed to operate like this. I will now reach out to the EU passenger rights board.

Scam company, avoid at all costs!

I am trying to rebook a flight. Nobody answers emails, phone calls, tweets, messenger of Skype calls. Service is none existent.

How is it possible that in 2021 there no direct flights from Porto to Amsterdam and the same happens in the opposite direction?!?!
TAP and the portuguese government do not respect the north of Portugal and the worst is that an entire country is paying for the elite of Lisbon to enjoy an exclusive service that, for the most part, is not paid for by them...
How is it possible that other companies have constant direct flights to Porto and the company that carries our flag does not do it, showing total disregard for an entire region?!?!
You should be ashamed and deserve nothing less than total bankruptcy and unemployment.
SCUM

Worst company ever ! Avoid it!!
We booked our flights in advance for this summer and while checking on our tickets we saw that the return flight has been cancelled without any email to warn us about this...
They're not answering at all, neither on social networks nor by phone (and calling them is bloody expensive given that you never get an answer)
I've read comments and apparently they still haven't refund customers who had issues 2 years ago !! I'm thus very concerned about my own issue ....

Impossible to get through to customer services after our flight from Amsterdam to Lisbon was cancelled and we refused the offered alternative. No confirmation by email, no procedure to apply for a refund or voucher, just complete silence and an unreachable customer service organisation.

TAP is happy to take your money months in advance and you can book a flight with a couple of clicks on the website. But when they don’t deliver its nearly impossible to get your money back. What a horrible airline.

TL;DR: what everyone else says. They’re garbage. Spend your money elsewhere.

I haven’t actually flown with TAP, but both my partner and I have made attempts and the experiences have been awful so far.

We had a flight in 2020 which was cancelled due to COVID, which is absolutely fair. When I tried contacting TAP via email about refunds/voucher issuing, they never replied. When we eventually got our vouchers for the canceled flights, they were made out in EUR (our initial payment was in DKK). When we later tried to use those vouchers for other flights, we couldn’t use them on their website because it would only allow us to pay in DKK and the vouchers were in EUR (we live in Denmark and I guess the website automatically selects your currency depending on your location). Surely they must have run into this issue before - we can’t be the first people who paid in a different currency than EUR and gotten a voucher in EUR which they then weren’t able to use.

Eventually in early 2021 my partner managed to use the voucher for a trip by calling TAP and having customer support help cash in the voucher (he was on the phone for a long time with multiple people - fun times). What happened then you ask? They canceled the flight (not due to lockdown or travel bans - he was able to travel with a different airline) and gave him another voucher he would have to call them to use. And this is when it gets good: a few months later he called them again, managed to use the voucher for a new flight again, and then TAP canceled again (and again, not because of a lockdown or travel ban). This time the cancelation happened on the same night hours before he was supposed to fly. Again: fun times! He ended up paying a small fortune to fly with a different airline.

I currently have a 791 EUR voucher from TAP that I don’t even think I’m going to use - when I look at the experiences my partner had, and the limited points of contact I have had myself, I genuinely don’t want to have anything to do with them.

Would advice anyone asking to choose a different airline.

I will have to take legal actions against TAP. They completely ignore my messages ans deniers to give me my money back after a cancellation. My flight was canceled on the 24th of January, since months have passed already since I requested my money back. If I do not receive confirmation of the refund by tomorrow then I will take legal actions, I will escalate the situation to the competent bodies and call my lawyers. I insist: European regulation EC 261/2004 says that TAP is obliged to refund the full price of the ticket within 7 days. I completely rejected the voucher. But they did not pay me. Please people do not buy more tickets with Tap, they are ruining many peoples lives. The service is crap and they are liers. I am very upset and disappointed.

TICKET NUMBER : ETKT 047 2179140352

BOOKING REF : AMADEUS: T8CMGY, AIRLINE: 1A/T8CMGY

I am upset that after hours spent either trying to contact anyone at TAP at either customer service line (1-800-221-7370 or 1-800-931-1821) I can reach no one. When on other occasions I have spent over an hour waiting and managed to get a person, I'm always promised a refund (for over a year for flight number R14UJP), but it never materializes (this was from flight 1820 of last year for three tickets 047 2176713044, 047 2176713045, and 047 2176713046 for over $3500., not including taxes of $1500. I will never see this money. Nonetheless, since TAP is the only airline flying directly to Lisbon from Boston, we are flying on TAP again. Or at least hoping to. Now I find that the online platform doesn't work well. I tried to edit one ticket to change a passport number that I had incorrectly typed, but can not do it without receiving an error message. So, I can't reach a human, no one responds to emails, and I can't fix the problem myself. This mean other people will be waiting at the airport behind us as we try to fix this! I hope the plane is fit to fly!

My story is the same as that of many customers: flights got cancelled, TAP is not providing the compensation that is mandated by European law, their customer service is nearly impossible to reach, 6 months of fake excuses and lies. TAP Air Portugal has devolved into a complete scam company. Would give 0 stars if I could.

The award for worst customer service goes to TAP Portugal. It’s unbelievable that such a big airline is only available through mail and social media, but doesn’t reply on any of you requests. It happened to me last year during the corona outbreak when nobody answered any call or emails, but also now when something went wrong with the ticket. No answer, nothing. Avoid this airline at all costs!

I AGREE WITH 95% OF ALL COMMENTS AS HAVE SAME BAD EXPERIENCE

ONE OF THE BEST TO CONTACT/LAUNCH CLAIM :

ANAC - AUTORIDADE NACIONAL DA AVIACAO CIVIL
RUA B EDIFICIOS 4 5 6
AEROPORTO HUMBERTO DELGADO
PT 1749-034 LISBOA
anac.pt
consumidor@...

VERY USEFULL TRY IT
Etienne