tapestryhero.com Reviews 

58
•
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Zero stars still waiting for my next half of my order since 2 years ago(March 2021). I reached out to support was informed they would be shipping it out and they sent me an invalid tracking number and... See more

Rated 1 out of 5 stars

Ads are highly misleading. The actual dimensions (which are in the fine print) would never cover an entire wall like their ads suggest. Also the ads show no sign of the machine-stitched border. It is... See more

Company replied

Rated 5 out of 5 stars

I reached out to tapestry hero asking if they were a legit tapestry company due to me getting taken advantage of by a different tapestry company. That company took my momey and never sent my tapestrie... See more

Rated 1 out of 5 stars

I ordered a tapestry on 12/17/2020 as a Christmas gift for my granddaughter - just received notice on 1/11/2021 that it shipped. I could understand if it was on backorder or something, but there's lit... See more

Company replied


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1.8

Poor

TrustScore 2 out of 5

58 reviews

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1.8

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(58)

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Rated 1 out of 5 stars

Scammers!!

Scammers!!! Blocked me on Facebook messenger been a month and no product sent !!!

April 22, 2021
Unprompted review
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Reply from tapestryhero.com

Good day Parker, we would be happy to assist you with this issue. If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you.

Rated 1 out of 5 stars

Sketchy, would not do business again

Placed an order on March 10, still have not received anything. Disappointed and suspicious that this is a fraud as opposed to a legitimate business. Was excited to support a small business during the pandemic but clearly, that came around to bite me in the end. Would like either a full refund or to actually have the product that I, a working student, spend my hard-earned money on.

April 20, 2021
Unprompted review
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Reply from tapestryhero.com

Good day Emilie, we would be happy to assist you with this issue. If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you.

Rated 3 out of 5 stars

They have been fixing this issue

Currently they have refunded some of my money and are working with me to fulfill my missing items might take some time but seems they might just right the wrong thanks will update!!

April 19, 2021
Unprompted review
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Reply from tapestryhero.com

Good day Angela, we would be happy to assist you with this issue. If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you. Our ship time is up to 4 weeks from the date of purchase. https://tapestryhero.com/pages/faq

Rated 1 out of 5 stars

Scam!

I ordered 12 items in February because they were “closing”. I received 1 item in March. I emailed them a few days ago asking where my order was. They replied that their records indicated my order was delivered and sent me the tracking number. 1 item was delivered where are the others? I spent over a $120 you’re going to need to show me proof you mailed everything and somehow I only received 1 thing!

April 17, 2021
Unprompted review
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Reply from tapestryhero.com

Good day Jessica, we would be happy to assist you with this issue. If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you.

Rated 1 out of 5 stars

Still no tracking number

I made a purchase 5 days ago, I've messaged them twice and they have yet to contact me back at all....still no tracking number....would love to hear what you guys can do to fix this inconvenience......spent over $140 would love to give you guys the opportunity to correct this 👌

April 16, 2021
Unprompted review
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Reply from tapestryhero.com

Good day Deek, we would be happy to assist you with this issue. If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you.

Rated 1 out of 5 stars

I ORDERED 8 ITEMS ON FEB.20,2021 144.00…

I ORDERED 8 ITEMS ON FEB.20,2021 144.00 I RECEIVED 3 ITEMS ..WHEN I CHECK MY ORDER IT STILL SAYS PARTIAL ORDER SHIPPED I HAVE LEFT EMAILS AND CALLED SEVERAL TIMES ALL I GET IS A RECORDING ...NO ONE IS AVAILABLE AT THIS TIME LEAVE YOUR NAME,EMAIL,AND PHONE NUMBER WE'LL GET BACK WITH YOU...STILL WAITING LIVE AND LEARN...

April 16, 2021
Unprompted review
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Reply from tapestryhero.com

Good day Cindy, we would be happy to assist you with this issue. If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you.

Rated 1 out of 5 stars

Freaking joke

Freaking joke. I spent $63 on what was supposed to be a light up mandala tapestry. Two months later I receive a cheap piece of fabric, no lights or anything just a really thin, cheap cloth. I contacted the seller via PayPal and they actually told me I just bought a common tapestry and to go buy the light on their website. 🤣🤣🤣 ridiculous

April 16, 2021
Unprompted review
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Reply from tapestryhero.com

Good day Stephanie, we would be happy to assist you with this issue. If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you.

Rated 1 out of 5 stars

I ordered my stuff last month and…

I ordered my stuff last month and everytime I check my order status and it still says "order received" the site says 1-2 weeks shipping and yet you guys haven't even gotten my order ready and it's been 2 weeks. Wish I never ordered from here in the first place.

April 13, 2021
Unprompted review
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Reply from tapestryhero.com

Good day Daniel, we would be happy to assist you with this issue. If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you.

Rated 1 out of 5 stars

THE TRUTH and I HAVE RECEIPTS

Seriously this company should not even still be opened. I had such an awful shopping experience with this crappy website. This was my first and is my last time ever shopping from them. They are clearly a SCAM. I left an HONEST review on their fb page and they blocked me from commenting anymore on it AND they deleted my HONEST REVIEW 😂 this says a lot about this “company”. I paid 2 lights (that were crappy) and 1 tapestry (NOTHING) like the image they had shown on their website🥲 I supposedly “received” 10% back from my order even though I demanded a full refund because they NEVER sent me my items and they never gave me an update on my tracking number. I wouldn’t be surprised if my “refund” never makes it back to my account. Seriously $4 I get back from horrible service and crappy items I received so LATE for???oh yeah I did receive the tapestry but it arrived SUPER late 😂😂😂 and it was ugly and tiny as hell 😂😂 This company is a joke🙂

April 11, 2021
Unprompted review
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Reply from tapestryhero.com

Good day Em Buh, we would be happy to assist you with this issue. If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you.

Rated 1 out of 5 stars

Throw your $$$ in the trash or

Throw your $$$ in the trash or . . . order from tapestryhero.com. This company apparently operates outside the USA. Until the company website is shut down, don't do any business with this company.

April 9, 2021
Unprompted review
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Reply from tapestryhero.com

Good day Shomrim, we would be happy to assist you. If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and would like to look into this with you.

Rated 5 out of 5 stars

Love this place !!

Love this place !!! Ordered something for my husband the first order there was an issue contacted customer service an they was quick with reply and got a replacement out quick . Will be ordering some more soon .. only problem I did have was the picture shows them a lot bigger but still happy with the size either way

April 3, 2021
Unprompted review
Rated 1 out of 5 stars

Tapestry Hero - please send or refund

Tapestry Hero. I have been looking for a while for the designs that I ordered for my youth program. I would appreciate you either sending my merchandise or refund our money. We are a new group that help kids with online school, and try to make our place a “cool” place. So please, there is enough chaos in the world, do the right thing. Thank you

April 2, 2021
Unprompted review
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Reply from tapestryhero.com

Good day Laura, we would be happy to assist you with this issue. Our ship time is up to 4 weeks from the date of purchase. https://tapestryhero.com/pages/faq If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you.

Rated 1 out of 5 stars

Made an order on February 8th. Where is it?

Made an order on February 8th, it’s now April 1st, almost 2 MONTHS, and I still haven’t received my order that I spent a good chunk of money on. I emailed them a week ago and they haven’t responded. All of their reviews on Facebook say they have good customer service, but they are not showing ME good customer service. Disappointed. I was looking forward to my order.

April 1, 2021
Unprompted review
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Reply from tapestryhero.com

Good day Marie, we would be happy to assist you with this issue. If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you.

Rated 1 out of 5 stars

This company is a scam

This company is a scam. First of all, it took about two months to get my order. Then, when I received my items they were so poorly packaged that several items were damaged and part of the items were sticking out of the plastic bag they were shipped in. Then, NONE of the items were what I ordered - or what I thought I ordered. The items were much smaller than the dimensions given on the website and neither of the macramé pieces looked anything like what was posted on their website. And the string of lights was supposed to be color changing with a remote. All I got was a cheap string of white lights. Their customer service is awful. They’ve been dragging their feet, which means they will probably claim they can’t offer me a refund. Avoid this shady company!!

March 29, 2021
Unprompted review
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Reply from tapestryhero.com

Good day Kara, we would be happy to assist you with this issue. If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you.

Rated 1 out of 5 stars

Been four weeks

Been four weeks. Still haven't received all of my order. Seems like a common occurance.

March 29, 2021
Unprompted review
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Reply from tapestryhero.com

Good day Mark, we would be happy to assist you with this issue. If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you.

Rated 3 out of 5 stars

Have not received items 5+ weeks

I only received the lights I ordered. Not the tapestry's. I have tried emailing, calling, and posting on their Facebook ads. It has been over a month and my order has said "preparing to ship" for 5+ weeks.

Pretty sure they stole my money. Planning on calling my bank and going to report fraud charges if nothing changes soon.

Update: They have reached out to me and I have emailed with Amanda. She is very kind and working on getting the issue resolved. My items still have not shipped. (March 31) I will keep posting updates as to what happens.

Update April 11, i finally received my tapestry's! I love them but probably won't order again. It just took so long! I expected them within 3 weeks as their site says but ordered them in February and didn't get them until April. Hopefully with others it's different.

March 28, 2021
Unprompted review
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Reply from tapestryhero.com

Good day Connor, we would be happy to assist you with this issue. If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you.

Rated 1 out of 5 stars

NOT QUALITY...pics are all wrong

Not sure how these see-thru paper thin fabrics can be called "tapestries". I would pay $5 for this at a flea market IF THAT. The quality of the image is so blurry and fuzzy. Lastly i waited over a month and spent about $40. I just hope my money went toward feeding the less fortunate in the third world country where these products are clearly being made. Oh yeah and the dimensions are about the size of my window. Not the wall like in pics

March 28, 2021
Unprompted review
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Reply from tapestryhero.com

Good day GiGi, we would be happy to assist you with this issue. If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you.

Rated 1 out of 5 stars

I wish like hell I could give this…

I wish like hell I could give this place less than 1 star. I placed my order February 7th I believe and still haven't gotten my order. I have reached out several times and keep getting the same answer. I'm starting too feel like Tapestry Heroes ran off with my hard earned money. Amanda or whatever the hell your name is. Please don't think for one second that I want take Tapestry Heroes to court for my $87+

March 26, 2021
Unprompted review
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Reply from tapestryhero.com

Good day Cassandra, we would be happy to assist you with this issue. If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you.

Your order has been refunded and you will have your shipment soon. We do apologize for the massive delay on this shipment.

Rated 1 out of 5 stars

My original experience with tapestry…

Attention Amanda

My original experience with tapestry hero started out decent until I received my first pieces of merchandise which were entirely not what they advertised. and now they are dragging their feet because I have decided did I want a full refund I have yet to get a response I feel stonewalled ignored and now I am highly upset that I possibly will have to take this to court. They need to be more honest about the sizes of the merchandise and more responsive to their customers requests.., This company needs a lot of work when it comes to customers service!!!

March 26, 2021
Unprompted review
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Reply from tapestryhero.com

Good day Anissa, we would be happy to assist you with this issue. If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you.

We have processed your refund and you are receiving your items. We appreciate your patience and apologize for the delays.

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