tapestryhero.com Reviews 

58
•
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Zero stars still waiting for my next half of my order since 2 years ago(March 2021). I reached out to support was informed they would be shipping it out and they sent me an invalid tracking number and... See more

Rated 1 out of 5 stars

Ads are highly misleading. The actual dimensions (which are in the fine print) would never cover an entire wall like their ads suggest. Also the ads show no sign of the machine-stitched border. It is... See more

Company replied

Rated 5 out of 5 stars

I reached out to tapestry hero asking if they were a legit tapestry company due to me getting taken advantage of by a different tapestry company. That company took my momey and never sent my tapestrie... See more

Rated 1 out of 5 stars

I ordered a tapestry on 12/17/2020 as a Christmas gift for my granddaughter - just received notice on 1/11/2021 that it shipped. I could understand if it was on backorder or something, but there's lit... See more

Company replied


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1.8

Poor

TrustScore 2 out of 5

58 reviews

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1.8

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Rated 1 out of 5 stars

Ads are highly misleading

Ads are highly misleading. The actual dimensions (which are in the fine print) would never cover an entire wall like their ads suggest. Also the ads show no sign of the machine-stitched border. It is also NOT a "Tapestry" but a piece of thin fabric with computerized printing on it. (order took closer to a month to arrive. ) Extremely disappointed. emailed a request for a refund.

March 20, 2021
Unprompted review
tapestryhero.com logo

Reply from tapestryhero.com

Good day Michael, we would be happy to assist you with this issue. If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you. With all our items we have the size we have available in stock on the right hand side of each item in the description. Please refer to our ship time as well in our FAQ. https://tapestryhero.com/pages/faq. That being said we do guarantee customer satisfaction so an agent will be with you promptly on correcting this issue for you.

Update: we have processed a refund for you as customer satisfaction is guaranteed.

Rated 1 out of 5 stars

Not even close to the picture

I bought their twinkle lights with multi colored remote, it was supposed to have multiple strings but it didn’t
And it didn’t light up pink like it did in the picture

March 12, 2021
Unprompted review
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Reply from tapestryhero.com

Good day Lydiyah, we would be happy to assist you with this issue. If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you. With the Multi Color Remote Light Strand we have the colors listed in the item description along with the information that it is a strand not multiple. Lets make sure you got the correct lights :)

Rated 3 out of 5 stars

Jorge L

Jorge L
"I bought 6 tapestries, i was expecting to see as it looks on advertising pictures bright and nice paint. I was so disappointed with all of them very poor paint quality, the paint looks blurred and fated. If you looking for a nice quality tapestry they are not for you so don’t buy, I will not recommend it. Their return policy sucks, you have to pay to return it and loss 50% of what you paid for the items. It is not even worth it to returned them. After all Tapestry Hero did refund me and I am happy with the resolution on Customers satisfaction policy good job. Thank you.

February 23, 2021
Unprompted review
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Reply from tapestryhero.com

Good day Jorge, we would be happy to assist you with this issue. If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you.

Update-Since we have not heard back from you, we have processed a refund for you, as customer satisfaction is guaranteed. We hope you have a blessed weekend.

Rated 1 out of 5 stars

I ordered a tapestry and I still don’t…

I ordered a tapestry and I still don’t have it

February 22, 2021
tapestryhero.com logo

Reply from tapestryhero.com


Good day Markaisha, we would be happy to assist you with this issue. Our ship time is up to 4 weeks from the date of purchase. https://tapestryhero.com/pages/faq If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you.

Update- we did not hear back from you. However, your order has shipped and in transit. If you have not received your tracking number please reach out to our email support team and we will get it to you promptly.

Rated 1 out of 5 stars

Where the heck is my order at?

February 20, 2021
Unprompted review
tapestryhero.com logo

Reply from tapestryhero.com

Good day Brookey, we would be happy to assist you with this issue. Our ship time is up to 4 weeks from the date of purchase. https://tapestryhero.com/pages/faq If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you.

Update- we did not hear back from you. Your order has shipped and is marked as delivered. We appreciate your business and hope you enjoy your items. If you have any further questions or concerns please email in to our customer support.

Rated 1 out of 5 stars

Ordered 1-16-2021and has never been…

Ordered 1-16-2021and has never been shipped, email them twice, they don't have a number to call, but they sure took my my 40.00 out of my account fast , don't order from them & trying to contact them is a joke, btw my order was a cat bed.

February 13, 2021
Unprompted review
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Reply from tapestryhero.com

Good evening Christie. I would be happy to assist you with this issue.
I am not seeing any prior emails from you in our email forum, our email is support@tapestryhero.com if you would email this address and put ATTN: AMANDA I will assist you and get you a resolution to this promptly. We do have a phone number as well, you can reach us at (909)671-1484. We do apologize as this information is posted on our website under the contact us link. I appreciate your time and look forward to resolving this for you. Have a safe and blessed evening.

Rated 5 out of 5 stars

Love love

Great material arrived on time even thru pandemic great customer service very helpful when I had questions quick response.

January 19, 2021
Unprompted review
Rated 5 out of 5 stars

I ordered a Tapestry for my fiance …

I ordered a Tapestry for my fiance from Tapestry hero and it came in good time and my fiance loved it ! He uses it for his dj sets and fits perfect for his personality! Thank you again 💓 will be sure to order one for me soon!

January 17, 2021
Unprompted review
Rated 1 out of 5 stars

I ordered a tapestry on 12/17/2020 as a…

I ordered a tapestry on 12/17/2020 as a Christmas gift for my granddaughter - just received notice on 1/11/2021 that it shipped. I could understand if it was on backorder or something, but there's literally no communication. Not an order confirmation, no updates, nothing. The charge hit my card on 12/17 and then you're left in the dark wondering if you've been scammed.

January 12, 2021
Unprompted review
tapestryhero.com logo

Reply from tapestryhero.com

Good day TheRealDoris, we would be happy to assist you with this issue. If you would please write in Attn: Amanda @support@tapestryhero.com we wish you nothing but a great experience with our small business and will make this right for you.

Rated 5 out of 5 stars

10/10

Tapestry hero is a wonderful company and they truly care about their customers! 10/10 would recommend. Beautiful tapestries and genuinely kind people.

January 11, 2021
Unprompted review
Rated 5 out of 5 stars

Legit company, love the tapestries I purchased.

I purchased 2 tapestries on black Friday 2020. It did take a little over 4 weeks to receive them, but they do mention that on their website as well as the fact that this was the busiest holiday season postal workers have ever seen due to the pandemic. I love both of the tapestries that I got- they are lightweight, so they are easy to hang, they look exactly as pictured on the website. The reason I gave this review the title "Legit Company" is because I saw another post saying it was a scam but it's really not, it's just not Amazon where you can get it delivered the next day! It was well worth the wait and I will be making other purchases from Tapestry Hero. Great price, great quality.

January 7, 2021
Unprompted review
Rated 5 out of 5 stars

this is not a scam.........

this is not a scam.......... I have recived 2 products from them a galaxy for my son and a skull one for myself we love them it did take a lil while to recive them do the the pandemic but that should be completely understandable and when i had a issue they contacted me within hours great products

January 7, 2021
Unprompted review
Rated 5 out of 5 stars

TAPESTRY HERO IS AMAZING💜

I reached out to tapestry hero asking if they were a legit tapestry company due to me getting taken advantage of by a different tapestry company. That company took my momey and never sent my tapestries to me. Tapestry Hero responded very quickly saying how vary sorry that such a thing could happen and wanted to replace my order for me completely free!!! I am beyond happy with how caring they have been💜💜 Very satisfied they have made me so happy!!

January 2, 2021
Unprompted review

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