Tapplock Reviews 565

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

I’m guessing you’re out of business. I have a Tapplock one that the battery died and I can’t find the charging cable. Tried to order one and I’m told you can’t ship to my address that you shipped t... See more

Rated 1 out of 5 stars

This lock does not do what it says. First off, it says it’s an outdoor lock however it is basically only an outdoor lock that can survive when outdoor tempetures/condistions mimmick n indoor environ... See more

Company replied

Rated 1 out of 5 stars

I purchased a Tapplock fingerprint combination lock with a shroud and a 3-year warranty. The lock froze up and was deemed defective by Tapplock technical support after less than one year. Several pho... See more

Rated 5 out of 5 stars

Tapplock is a very useful tool for the protection of valueable property. The lock isf orged with a special zinc alloy metal body and reinforced stainless steel shackle. It can be opened by fingerp... See more

Company details

  1. Construction & Manufacturing

Information provided by various external sources

The world's smartest padlock with biometric fingerprint sensor (0.8 sec to freedom).


Contact info

1.9

Poor

TrustScore 2 out of 5

565 reviews

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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

Highly NOT Recommended at all!

Joined the kickstarter program but did not receive the item at all.
Send many emails to ask for the status but got no response at all.
Poor customer services.
Highly NOT Recommended at all!

November 20, 2018
Unprompted review
Tapplock logo

Reply from Tapplock

Hi Randy,

I'm sorry to learn that you have yet to receive your initial order. I'd love to get you your Tapplock order in your hands!

At your earliest chance please send our team an email to reception@tapplock.com along with your pledge number and email used to make your order. One of our reps will be better able to assist you.

Rated 3 out of 5 stars

Concept is great, but the lock is just ok

One big problem is if the battery loses power, you may be in trouble. Even after charging the lock back up, it would not respond to my finger, app access or SOS code. I had to cut and ruin a very lock. By the way, I just used bolt cutters and it was very easy to break, which is a big concern.

November 15, 2018
Unprompted review
Tapplock logo

Reply from Tapplock

Hi Cory,

I'm sorry to learn about your Tapplock experience. This is certainly not the experience we would like our users to have.

Each of our Tapplock's purchased directly through us or one of our authorized distributors holds a 1-year warranty.

Our support team will be more than happy to provide you with assistance in determining what exactly happened with your Tapplock. At your earliest convenience, please send our team an email at: reception@tapplock.com or you can submit a support ticket through our support centre: support.tapplock.com

Rated 5 out of 5 stars

A great investment

A great investment. It is very durable and strong and works exactly as advertised. I use it on a daily basis while deployed and has caught the eye of many of my coworkers.

October 23, 2018
Unprompted review
Rated 5 out of 5 stars

Freedom from keys,phones and combinations.

Item received fairly quickly. It was as described. And it does what it says it does. Aside from a couple of expected hiccups here and there I’m very happy with it. I don’t need keys, I don’t need a phone or any kind of numerical or directional combination to get back in to my locker just put my thumb on it and away we go. Just keep a piece of paper towel around after showering at the gym to dry up your finger tips or it won’t work. Which is the only hiccup really.

October 19, 2018
Unprompted review
Rated 5 out of 5 stars

I love the lock

I love the lock! No more keys to loose or combinations to forget. The lock is very easy to setup with the app.

October 18, 2018
Unprompted review
Rated 1 out of 5 stars

WARNING WARNING WARNING.

WARNING WARNING WARNING. DO NOT I REPEAT DO NOT BUY THESE LOCKS . Biggest scam out there I have bought four of these locks of which now 3 have them have failed they do not hold the charge as stated by tapplock, they stated hold charge up to a year what a load of absolute rubbish these people live in COOKOO land, the charge cable is useless as keeps disconnecting rubbish magnet connect that doesn’t work, they simply haven’t done enough research before bringing this product out, their customer support is the worst i’ve ever dealt with, total waste of money. And now when charging these locks one of them just stays permanently green like the rest of them and now doesn’t respond to anything that’s it another £100 gone down the drain TOTAL TOTAL WASTE OFF MONEY, had these locks only 2/3 years all that money they ask for and the product simply doesn’t live up to its name USELESS I will be making a video to post on Facebook & social media showing everybody the cons of this lock. WATCH THIS SPACE.

October 17, 2018
Unprompted review
Tapplock logo

Reply from Tapplock

Hi Charlie,

I'm sorry to hear about your recent Tapplock experience. This is certainly not the experience we would like our users to have.

Be assured that your feedback will be passed along to the team and will be reviewed to ensure that we can prevent this from happening again in future. We are always looking for ways to improve our Tapplock experience.

Our support team is more than happy to provide you with assistance in determining what exactly happened with your Tapplocks. At your earliest convenience, please send our team an email at: reception@tapplock.com or you can submit a support ticket through our support centre: support.tapplock.com

Rated 5 out of 5 stars

This is a wonderful product

This is a wonderful product! I have been using it since May 2018 and my whole family have gone out without carrying keys. The built quality is top notch and the fingerprint sensor is very responsive.

They just update the app with additional features which I might use in the future.

October 17, 2018
Unprompted review
Rated 5 out of 5 stars

I find the lock to be very convenient…

I find the lock to be very convenient and easy to use. I have not had to charge it yet and it makes having to remember passwords for typical locks a thing of the past. I'm very happy with the purchase and may consider buying more in the future as needs allow.

October 16, 2018
Unprompted review
Rated 1 out of 5 stars

It's a Scam company

It's a Scam company. I made the order and paid for it. I paid for two locks $ 254 (with delivery) It was October 9. I got an automatic confirmation. After that, the company did not send the goods and did not report the delivery time. This company ignores all my letters. I didn't get any answers.

Upd.
After my threat to contact the police, the money was refund

October 14, 2018
Unprompted review
Tapplock logo

Reply from Tapplock

Hi,

I’m sorry to hear about the trouble that you’ve experienced with your Tapplock order and I appreciate you taking the time to reach out to us.

At your earliest chance, please send our support team an email, we'll be more than happy to look into your order details and see what is happening.

You can send our team an email at reception@tapplock.com or visit our support centre: support.tapplock.com.

Rated 5 out of 5 stars

Very convenient and works like a charm!

I keep my Tapplock in my gym bag and use it several times per week to secure my belongings in the fitness club locker room. I charged it once about 3 months ago and it's been working like a charm ever since. The Tapplock saves me time while getting ready to work out and when I'm ready to leave. It's much less of a hassle than fidgeting around and twisting a manual lock to try and enter a combination on a wheel. I love it!

October 12, 2018
Unprompted review
Rated 1 out of 5 stars

Wonderful..until it fails. And it will if it gets moisture.

In theory..and when it works ...an absolutely great product. BUT..when it fails... and I’ve had 3 (that’s three) of these $100.00 locks fail, it is a major major pain to have to deal with. These locks run with electrical current. Water is the enemy. Even under an alcove,even with their special silicon protectors they came out with because their locks were failing in moisture....they will fail. The disaster of lock failure greatly overwhelms the convenience the lock may provide. They are 0-3 with me. I’ll never buy another one. I will look for a similar, less expensive but more reliable product.

October 5, 2018
Unprompted review
Rated 5 out of 5 stars

Loved it so much I bought one for my son too

Bought one for myself for my locker at work, which I need to open constantly. Loved it so much I bought a 2nd one for my son (we both work at the same establishment). He absolutely loves it. There are over 300 lockers and we are the only ones to have the Tapplocks. Everyone else is totally jealous at how fast we can open our lockers. I thought it was a bit pricey for a lock... but now I can say it`s Worth every dime. Absolutely love it; would buy another in a heartbeat if I needed another one.

October 3, 2018
Unprompted review
Rated 5 out of 5 stars

Tapplock is a wonderful tool!

Tapplock is a wonderful tool!
I love both the ease and "redundancy" of this system! If your fingerprint doesn't work (it always does), then you can use your smart phone to unlock it remotely. If that doesn't work (never had it fail), then you ultimately may use the "morse code" feature to unlock the unit. It's a very techy and handsome unit too. The battery lasts forever (over six months and I'm still at 90% after 2x/day use). If I might take back a 1/4 star it would be the charging cable. It's a very unique and easy-to-use magnetic fastener for charging. But if you lose it--ouch! Why not use a mini USB or USB-C? Just a thought. For those who say it's not fool proof: Yes, it's not Fort Knox but it's not designed to be. You can find a difficult way to get around this lock, but you can also do that with a Masterlock, etc. In short, you ARE paying for a degree of convenience and, frankly, tech.

September 25, 2018
Unprompted review
Rated 1 out of 5 stars

Not worth the money

In my opinion you are better off donating the $100 cost of this to charity. We loved it at first but after the first big rain storm it would not open. We tried drying it in a baggie of rice (taped to the lock which was on a gate) and then blowing air on it to potentially dry it out (assuming that was the issue). No luck. To get in and out of our backyard we finally gave it a few wacks with a hammer and broke it. First - having to do that was pretty disappointing. And second - it was amazingly easy to break. Not worth the money.

September 11, 2018
Unprompted review
Tapplock logo

Reply from Tapplock

Hi Laura,

Thank you for getting in touch with the Tapplock Team.

I’m sorry to hear about the trouble that you’ve experienced with your Tapplock and I appreciate you taking the time to reach out to us.

As a small company we find this information from users is very helpful in improving our products and our Tapplock experience.

At your earliest chance, please send our support team an email, we'll be more than happy to help you out. Email us at reception@tapplock.com.

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