Tapplock Reviews 565

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

I’m guessing you’re out of business. I have a Tapplock one that the battery died and I can’t find the charging cable. Tried to order one and I’m told you can’t ship to my address that you shipped t... See more

Rated 1 out of 5 stars

This lock does not do what it says. First off, it says it’s an outdoor lock however it is basically only an outdoor lock that can survive when outdoor tempetures/condistions mimmick n indoor environ... See more

Company replied

Rated 1 out of 5 stars

I purchased a Tapplock fingerprint combination lock with a shroud and a 3-year warranty. The lock froze up and was deemed defective by Tapplock technical support after less than one year. Several pho... See more

Rated 5 out of 5 stars

Tapplock is a very useful tool for the protection of valueable property. The lock isf orged with a special zinc alloy metal body and reinforced stainless steel shackle. It can be opened by fingerp... See more

Company details

  1. Construction & Manufacturing

Information provided by various external sources

The world's smartest padlock with biometric fingerprint sensor (0.8 sec to freedom).


Contact info

1.9

Poor

TrustScore 2 out of 5

565 reviews

5-star
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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

Batteries dont hold charge

I purchased 4 locks and 3 of them cannot hold a charge. A total waste of money. So disappointed

September 9, 2018
Unprompted review
Tapplock logo

Reply from Tapplock

Hi Max,

I'm sorry to hear about your disappointment with Tapplock. This is certainly not the experience we would like our users to have.

I see you have opened a case with our Support Team. Please continue responding to your case as they will be better able to provide you with the correct support.

Be assured that your feedback and case will be passed along to our team and will be reviewed to ensure that we can prevent this from happening again in future. We are always looking for ways to improve our Tapplock experience.

Rated 1 out of 5 stars

The worst fingerprint padlock

I bought tapplock padlock 3 months ago and used it with the fingerprint option since then every week day. Let say it worked well or nearly well with my finger until 2 weeks ago when it refused to recognize my fingerprint. I tried to use the bluetooth but it was not connecting to my phone. After many trial I finally open the padlock and get off the metro three stations after the one I was supposed to get off.
I bought a simple combinaison padlock which is mechanical and perfectly works.
Georges

September 9, 2018
Unprompted review
Tapplock logo

Reply from Tapplock

Hi Georges,

I'm sorry to learn about your recent Tapplock experience. This is certainly not the experience we would like our users to have.

We are always looking for ways to improve our Tapplock experience.

At your earliest chance, please send our support team an email, we'll be more than happy to help you out. Email us at reception@tapplock.com.

Rated 5 out of 5 stars

Love my Tapplock

Love my Tapplock! I use it every day at the gym. It has been 5 months and it still is sowing 80% battery on the initial charge. No more keys or combinations to remember and lose. I love gadgets, but this is seriously used every day, it is a high quality and solid lock. My highest recommendation goes to Tapplock!

September 6, 2018
Unprompted review
Rated 5 out of 5 stars

Gotta love new Technology

Gotta love new Technology.
I first experienced Tapplock when a friend of mine purchased one. We’ve all had those standard spin combination locks for years and then Tapplock comes along with a new twist on an old concept. Finger print technology, ya gotta love it! I love my Tapplock and tell everyone I can about it.

August 31, 2018
Unprompted review
Rated 1 out of 5 stars

Six months in and it doesn’t work and is stuck on

I have had this for six months. Water has got in despite it being locked. Now it will not charge, will not unlock and it is stuck on my gate with little hope of removing it. Assistance is only available by email and so far very little help. Not sure how I am going to get this thing off.
Don’t buy. Not as reliable as they would have you believe.

August 28, 2018
Unprompted review
Tapplock logo

Reply from Tapplock

Hi Brenda,

I'm sorry to hear about your recent Tapplock experience. This is certainly not the experience we would like our users to have.

We strive to answer all of our customer inquiries in a timely manner. We are a small team here at Tapplock, which is why we don't have a customer support line.

Be assured that your feedback will be passed along to the team and will be reviewed to ensure that we can prevent this from happening again in future. We are always looking for ways to improve our Tapplock experience.

Our team will always be here for technical support when purchases are not made directly through Tapplock.

Rated 5 out of 5 stars

A sunrise innovation

We love the lock! Works great, looks great and has become quite the talking point with our friends. We use ours on a potting shed at the back of the yard and not having to always remember a key is fantastic.

August 24, 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic device

I think this is a fantastic device which is controllable from your phone and can be unlocked using fingerprint recognition. I have two of them and have used them for many months now. Brilliant device which I highly recommend.

August 16, 2018
Unprompted review
Rated 5 out of 5 stars

Solid quality

First of all, I hate keys. Can't stand them. So I love this Gadget. Biometric technology is dope. Highly recommended. Responds quickly, no problems Solid quality.
Service and delivery second to none, I had my lock delivered in few days
and I live in Norway. Thank you.

August 10, 2018
Unprompted review
Rated 5 out of 5 stars

Best lock ever!

I love this lock! It’s an amazing piece of technology that is super functional. It is a bit heavier than I thought it would be, but that’s ok. It works perfectly, even with wet hands. If you don’t have this lock yet, get one!

August 10, 2018
Unprompted review
Rated 1 out of 5 stars

Horrible service!

I have had the lock less than a year and it stopped working for no reason. I have no way to unlock the lock. I contacted their customer service and was told that bc I bought it through Amazon, I had to deal with them and that it will have to be cut off. No other remedies. That’s a pathetic customer service response.

August 2, 2018
Unprompted review
Tapplock logo

Reply from Tapplock

Hi Gilmer,

I'm sorry to learn about your Tapplock experience. This is certainly not the experience we would like our users to have.

Be assured that your feedback will be passed along to the team and will be reviewed to ensure that we can prevent this from happening again in future. We are always looking for ways to improve our Tapplock experience.

Our team will always be here for technical support when purchases are not made directly through Tapplock.

Rated 5 out of 5 stars

A luxury that is well worth it

While a bit of a luxury, this lock has been one of my top purchases this year. It saves me time getting into my locker, completely eliminating the hassle of sometimes having to enter my combo multiple times on my old combo lock. This time-saver is the most appreciated those times I am in a rush or when I mistakenly prematurely close my locker and have to get back in. Tapplock is easy to use and secure - a particular concern of mine when there was a warning of lockers being broken into.

The customer service is also fantastic. My first lock had issues relocking and customer service was excellent and responsive in not only diagnosing the issue being caused by a broken O-ring, but also offering to replace the lock free of charge.

My only criticism is the setup and iPhone app are a bit buggy and it required multiple attempts to get the lock to work properly by storing my fingerprints and morse code. Also the magnetized charging connection detaches easily, so you just have to pay particular attention to ensure that it stays connected during charging.

All in all, minor inconveniences for a benefit I appreciate on a daily basis.

July 24, 2018
Unprompted review

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