Excellent! Best price for a Franke accessory out of any of the suppliers. Website and payment process very easy to navigate. We have used Taps twice, each of our orders arrived very promptly with go... See more
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Review summary
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Web-sit was clear & easy to navigate. Found what I wanted quickly; costs were clearly displayed; delivery date was very soon & price was competitive. When the product arrived it was well packaged & h... See more
I ordered replacement Bristan Tap valve/cartridges! They arrived sooner than expected and were exactly what I needed! Good products! Good Price! Reliable delivery! Well done Taps Empire!
Quick reply to my question, reasonable price and prompt delivery, good results. Better than another different company that took my money and order then told me it wasn’t in stock.
Company details
- Bathroom Supply Store
- Bathroom Remodeler
- Heating Equipment Supplier
- Kitchen Remodeler
- Plumbing Supply Store
- Shower Door Shop
Written by the company
Taps Empire is U.K.'s leading retailer of bathrooms, taps, mixers, showers and radiators.
Contact info
9 Upminster Road South, RM13 9YS, Rainham, United Kingdom
- 0330 043 1254
- sales@tapsempire.co.uk
- www.tapsempire.co.uk
4.6
Excellent
530 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The whole purchase was flawless the…
The whole purchase was flawless the website was easy to use and the delivery and communication was second to none. I would recommend Taps Empire to anyone. I'm very pleased with there service and wouldn't hesitate to use them again.
August 26, 2025
Unprompted review
They appeared to have the best price…
They appeared to have the best price for the Bristan 1901 shower unit I was looking to buy. It came with free delivery, and the shower unot was delivered within 5 working days
August 17, 2025
Unprompted review
Well done Taps Empire!
I ordered replacement Bristan Tap valve/cartridges!
They arrived sooner than expected and were exactly what I needed!
Good products! Good Price! Reliable delivery!
Well done Taps Empire!
August 8, 2025
Unprompted review
Good website
Internet search on your website was very easy. Keenly priced incl free postage. Delivery by Parcel Force very prompt, keeping as spares so will not fit yet
August 8, 2025
Unprompted review
Delivery of taps by Royal Mail never…
Delivery of taps by Royal Mail never arrived. Lost in post? So without hot water in bathroom for 11 days overall. Resending via TNT. Currently awaiting 2nd attempt delivery
August 9, 2025
Unprompted review
Reply from Taps Empire
Dear John
I believe you have left this review for Taps Empire in error.
As per our records, there is only one order from you dated 22 July 2025. You purchased Bristan 1901 cartridges from us, which were returned by you since they were not suitable for your taps, and subsequently refunded.
Interestingly, we currently do not use TNT for our deliveries. You may wish to chase up the correct retailer for the taps mentioned in your review.
Regards
Tim
Great price paid for taps
Great price paid for taps, excellent communications and super fast delivery.
July 23, 2025
Unprompted review
Item exactly as described
Item exactly as described. A perfect fit.
Good communication and prompt delivery.
July 30, 2025
Unprompted review
Easy to get sorted
Easy to find what i needed. The processing of the payment and the delivery went smoothly and according to expectations.
June 29, 2025
Unprompted review
Very quick service easy to find on…
Very quick service easy to find on website thank you 😊
July 9, 2025
Unprompted review
Easy to order items came the next day
Easy to order items came the next day
July 8, 2025
Unprompted review
Very Pleased
Easy to use website and the shower head was packaged well - arrived within a couple of days. Very pleased with product.
July 9, 2025
Unprompted review
Taps Empire
Great service, ordered a Bristan mixer tap on Wednesday and it arrived on Friday as expected. Checked box, all perfect.
Fitted tap on Monday, much better than the one it replaced. Very competitively priced with free delivery.
Will definitely use Taps Empire again.
June 25, 2025
Unprompted review
Great service
Great service, was the cheapest price and item came the next day.
June 19, 2025
Unprompted review
Good value & prompt delivery
Sourced shower using Google Shopping & placed order on Monday evening. Received email order confirmation immediately. Shower delivered on Wednesday evening.
Fortunately I received updates from the DPD App about the delivery. As not everyone uses this App, service could be improved if Taps Empire emailed delivery and tracking details to the customer directly.
June 25, 2025
Unprompted review
Excellent next day delivery
Excellent next day delivery, ordered 3.30pm arrived next day 10am
Also advisor was knowledgeable and helpful. Price excellent too.
June 19, 2025
Unprompted review
Very minimal and strict return window
Very minimal and strict 14 days return window. Just a few days late and does not allow return anymore. Most other places allow 30 days. Make sure you will never, ever, need to return before placing any order.
But you know, you never know.
June 25, 2025
Unprompted review
Reply from Taps Empire
In all fairness, our 14 day returns policy is in line with most major online bathroom retailers. We make this clear on our website and this is not generally an issue. Although, we do try to assist our customers where possible, we are unable to identify your order details from the review, so cannot comment on the specific circumstances.
Good selection of taps available
Good selection of taps available, easy ordering & payment and prompt delivery.
Will use again if I ever need to.
May 13, 2025
Unprompted review
The tap came quickly and as expected
The tap came quickly and as expected. I would recommend this company.
May 2, 2025
Unprompted review
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