Excellent! Best price for a Franke accessory out of any of the suppliers. Website and payment process very easy to navigate. We have used Taps twice, each of our orders arrived very promptly with go... See more
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Review summary
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Reviews shaping this summary
Web-sit was clear & easy to navigate. Found what I wanted quickly; costs were clearly displayed; delivery date was very soon & price was competitive. When the product arrived it was well packaged & h... See more
I ordered replacement Bristan Tap valve/cartridges! They arrived sooner than expected and were exactly what I needed! Good products! Good Price! Reliable delivery! Well done Taps Empire!
Quick reply to my question, reasonable price and prompt delivery, good results. Better than another different company that took my money and order then told me it wasn’t in stock.
Company details
- Bathroom Supply Store
- Bathroom Remodeler
- Heating Equipment Supplier
- Kitchen Remodeler
- Plumbing Supply Store
- Shower Door Shop
Written by the company
Taps Empire is U.K.'s leading retailer of bathrooms, taps, mixers, showers and radiators.
Contact info
9 Upminster Road South, RM13 9YS, Rainham, United Kingdom
- 0330 043 1254
- sales@tapsempire.co.uk
- www.tapsempire.co.uk
4.6
Excellent
530 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Will use again.
Competitive prices, a large selection of products and no hidden extras ( vat & delivery).
Highly recommend & will use again.
March 27, 2025
Unprompted review
Advertise and take payment of out of…
Advertise and take payment of out of stock items
March 26, 2025
Unprompted review
Reply from Taps Empire
We are genuinely sorry for the inconvenience caused.
Unfortunately, the last one we had in stock was found damaged on picking. Furthermore, since the product had been discontinued, we had to cancel and refund your order.
Really helpful on the phone
Really helpful advice on the phone and they checked some spec with the warehouse and gave us the correct information before we bought as there were some conflicting details online elsewhere (including manufacturer's own site) regarding the product in question.
March 18, 2025
Unprompted review
Bath
From ordering to delivery was very quick
Very happy with the service
March 25, 2025
Unprompted review
Great price,great communication and…
Great price,great communication and delivered quickly and on time
March 26, 2025
Unprompted review
Even if you seethe item as “ in stock “ prepare for extra 8 weeks …
Although the item was shown as ready for dispatch 2-4 days they took extra 4 weeks assuring us that it would arrive. When the time passed, they just gave us the same story with additional 4 weeks. So we had to cancel. Absolute joke and time wasting
March 22, 2025
Unprompted review
Reply from Taps Empire
Dear Petya
Unfortunately, we are unable to link your review to any order number on our system.
If you placed an order at www.tapsempire.co.uk, you are most welcome to call us and I will personally look into this for you.
Regards
Tim
So happy with my purchase and fast…
So happy with my purchase and fast delivery
February 22, 2025
Unprompted review
Poor Customer Service
The item was not dispatched within 24 hours as stated on the website, I therefore waited longer than expected for the part to arrive. The anonymous customer service agent (they do not sign off their email with a name) offered zero flexibility when I wanted to return an item merely 3 days after the 14 day returns period had ended. The item had not been used and was still completely in the same condition from when it was sent out and received.
February 4, 2025
Unprompted review
Reply from Taps Empire
Please note that we do not state on our website that items are dispatched within 24 hours. In fact, our website clearly states "Usually dispatched in 2 to 4 days" for the specific product ordered by you. Nevertheless, your order was received on 9 January and actually dispatched on 10 January.
Since your order was delivered on 11 January and you contacted us on 31 January to request a returns reference, we were unable to accept the return.
Repeat order, no complaints
Item arrived promptly and as described, have ordered replacement filter more than once now and never had any issues.
January 14, 2025
Unprompted review
Dishonest and poor service experience
Dishonest and poor service experience. Said that the item was in stock then I had to chase to see what was happening to then be told it was going to be delayed by several weeks. As that approached I asked for an update and then got a dispatch notice so organised my plumber to fit then when arrived it was only part of the order but nobody thought to let me know this and the other part would be further delayed. You don't hear anything unless you chase them and one of the poorest experiences dealing with a company I've had.
January 10, 2025
Unprompted review
Reply from Taps Empire
We sincerely apologise for the inconvenience caused by this unforeseen instance. On receiving your order, we promptly notified you of a potential delay due to product unavailability and offered a full order refund as an option. Once the item arrived and was delivered, it was discovered that the product was missing a profile component due to a change in the manufacturer's specifications (which was not communicated to us prior to shipment).
We promptly informed you of this situation, explaining the need to order the missing part, which would incur a 7-10 day delay. We again offered a full refund for the delivered item as an option. You ultimately decided to retain the delivered item and requested a partial refund to compensate for the missing component, which was processed to your satisfaction.
Once again, we are sorry for all the inconvenience, as we were regrettably unable to deliver a hassle-free experience due to the exceptional circumstances.
Excellent Response
we had an issue replacing the new toilet seat & staff were very responsive on a phone call and the solution they promised arrived within a couple of days . Very impressed
December 2, 2024
Unprompted review
Water filter cartridge replacement
Reliable and prompt service, no hassle experienced
November 21, 2024
Unprompted review
Everything happened so quickly
Everything happened so quickly, from order to delivery.
November 15, 2024
Unprompted review
Ordered Twyford toilet pan only as…
Ordered Twyford toilet pan only as advertised ,got email to say order was incomplete,I replied to email saying I only need the pan.Got email saying carrier did not deliver to my area.Carriers they use areDPD TNT and PARCELFORCE all these carriers are in my area every day.i feel if I had ordered the parts I did not need it would be on its way by now. Will not use again nor recommend. Poor poor service
November 13, 2024
Unprompted review
Reply from Taps Empire
We are sorry you feel this way, but your order was cancelled since our delivery partner for the specific product ordered did not cover your delivery postcode.
Toilet pans are bulky, fragile and not appropriately packaged for safe delivery by parcel delivery services. We therefore use door to door van delivery services for ceramics, but they do not serve certain remote areas.
Amazing company.
Amazing company.
Great sales department too. I had a very mundane question about bristan bath taps and was answered promptly and with knowledge about product.
The taps were a great price, and arrived within 2 days!
We have a new build and unfortunately the mixer taps that were fitted were letting too much cold water feed in.
My husband has solved the problem by installing two separate bath taps. We now have lots of hot water.
October 22, 2024
Unprompted review
Absolute brilliant service
Absolute brilliant service.
Ordered a replacement loo seat Thursday pm, free delivery, arrived Friday pm.
October 17, 2024
Unprompted review
Bristan taps
Easy to use website, kept me informed about delivery, delivered on time. Excellent product which my daughter and her husband are very happy with, worth paying the extra money for a quality product. Thank you.
October 23, 2024
Unprompted review
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