TartyBikes Reviews 

815
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Excellent customer service! The best place for your trials bikes needs, whether is be purchasing, guidance, support or looking for a specific item! Tartybikes I’ll put my trust in every time. A plea... See more

Rated 5 out of 5 stars

TartyBikes have the best trials bicycle components, and their service after payment is top notch. I ordered a handlebar this time and I was wondering how it was going to survive the oversea trip. Tart... See more

Rated 5 out of 5 stars

Top draw help yet again! Needing spokes to build up a unusual hub and rim combos. Not something that's a obvious or something that is popular so needed help with calculating the spoke length which the... See more

Rated 5 out of 5 stars

I had an issue with a bike that I purchased from Tarty Bikes that fell within its warranty period. After sending a pic of the problem to Ben, he immediately sent me a replacement part free of ch... See more

Company details

  1. Bicycle Store

Information provided by various external sources

TartyBikes is the world's leading online trials bike shop with a huge selection of trials bike products available including Onza, Monty, Koxx, Try-All, Echo, ZOO, Yaabaa and many other trials bike brands.


Contact info

5.0

Excellent

TrustScore 5 out of 5

815 reviews

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5.0

All reviews

(815)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The only place I order Hope parts and…

The only place I order Hope parts and brakes from. Full stop and I'm in Canada.
Great customer service, always able to answer any questions I have about inventory, shipping whatever

always trusted and my parts arrive in around a week

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

Genuinely above and beyond

Genuinely some of the friendliest people I have ever dealt with to do with my bike. They will now be my go to. The service I have received has been incredible and they have gone above and beyond what I would have expected.

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

Good team

Good team, they are helped me to find parts for my custom bike =)

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Great shop

Great shop, very professional.
Got my bike builded fast, nothing to complain about.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service for me as customer is important. Promptly understanding and communication to my notes in orders.

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Look nowhere else!

I find it extrememly hard to find parts for trials bikes (or anyone who knows what that is) in my city (Toronto). Having reached all the way out to Tarty Bikes, I was met with a level of customer service and expertise that I thought had long since died in the bike industry. Ben was extremely helpful in getting my atypical setup running perfectly with all of the fancy bits and pieces that I was hoping to find to finish my build. He even answered questions that I hadn't thought to ask, and saved me a number of headaches! I can't praise Tarty Bikes enough for what they do!

May 12, 2023
Unprompted review
TartyBikes logo

Reply from TartyBikes

Thanks for the great review and kind words, Nick! It's great to hear you were happy with our service. We're always happy to have a chat online or over the phone to help you find the parts you need and answer your questions.

Rated 5 out of 5 stars

Excellent service and communications as…

Excellent service and communications as always.
Tarty Bikes staff are quick to respond with useful information in a friendly manner. They know what they are talking about and work hard to provide a great customer experience. You can out source some of your product due diligence to Tarty Bikes, if they sell it then is probably a good product.

May 23, 2023
Unprompted review
TartyBikes logo

Reply from TartyBikes

Thanks for the great review, Mike! We're pleased to hear you found our service excellent. All the products we sell have been carefully considered for their suitability, so if it's on our site then you can be confident it's a quality product that's up to the job!

Rated 4 out of 5 stars

It was good up until the very end but.

Until I sent my last email asking for an Inspired Team Riser handlebar instead of the stock one coming on the flow 22" that I ordered. I got no response for the email and got the bike shipped. Now if I want the handlebar, I need to spend 70$ worth of shipping for a 100$ product. Kind of sad since I've already spent 2.7k on a bike from your shop.

April 5, 2023
Unprompted review
TartyBikes logo

Reply from TartyBikes

Thank you very much for your review. We hope you are happy with your new bike, but I am sorry to hear you are disappointed regarding your query about the Inspired Riser bars.

I have checked our emails thoroughly, and I can't find any email from the email address or name on your order in relation to the bars. The bikes we supply are a fixed specification, however we are happy to fit after market parts when assembling the bikes, if they are purchased alongside them. Had we received an email in relation to your order, we would have been more than happy to add these to your order, and fit them prior to shipping. If you sent the email from a different email address, please get in touch and I will be more than happy to look into this further for you.

Kind regards
Charlie

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