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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, most reviewers were let down by their experience overall. Many customers reported receiving incorrect, damaged, or used products, with some even finding items that were not authentic or mishandled. Reviewers frequently experienced significant delays in delivery, with orders not arriving as expected or showing false delivery updates. The customer service was widely criticized for being unhelpful, unresponsive, and providing generic, scripted responses, making it difficult to resolve issues. The return process was a major source of frustration, with many complaints about denied returns, issues with product pickup, and difficulties in obtaining refunds or replacements. However, some customers mentioned that the delivery speed was not too bad compared to other platforms, and a few appreciated the choice of clothes available.

What people talk about most

Product

Clients share negative opinions on product, with many reporting issues such as receiving incorrect sizes or... See more

Order

Customers consistently note negative experiences with order fulfillment, with many reporting significant... See more

Delivery service

Customers had negative experiences with delivery service, with many reporting horrible experiences and... See more

Customer service

Consumers find customer service to be a source of frustration, with many describing it as unhelpful and... See more

Return policy

Users describe negative interactions with return policies, highlighting significant dissatisfaction with the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Worst app. They take 3 plus working days in reverting on delivery issues. Saying that sat Sunday isnt functional. My point is if system is working on sat Sunday for taking orders it should also functi... See more

Rated 1 out of 5 stars

One of the worst places to buy perfumes from. I purchased a couple of high-end fragrances from TataCliq, and they don’t even last 30 minutes. Clearly, something is wrong with their storage and logisti... See more

Rated 1 out of 5 stars

I made my 1st purchase from Tata Cliq. An Aldo bag (you can imagine the cost) but I received a damaged bag. Upon requesting a return, their logistics partner updated that pick up failed because the pr... See more

Rated 1 out of 5 stars

Had a very bad experience. The worst online shopping platform ever experienced. Policies made by the company is to harass and cheat the customers. Firstly they send the wrong products and then refuse... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Shoe Store
  4. Women's Clothing Store

Information provided by various external sources

Online Shopping in India for Mobiles, Electronics, Men & Women Clothing, Shoes at TATA CLiQ. Shop online & get upto 60% off on clothing and electronics from top brands.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(122)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

absolutely disgusting....they sent me a…

absolutely disgusting....they sent me a partial product and when I complained i received an email stating that seller has informed that product was sent after thorough check....they are spoiling the name of poor Tata

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

I order a addidas shoes on 5 august and…

I order a addidas shoes on 5 august and i got empty box delivered from Tata cliq fashion. And i complain in customer support nothing help from their side. And not refund my money. Even i send all the photos and videos of parcel. This is totally fraud. Tata cliq fashion is fraud , i recommend public to not shop in tata cliq.

August 5, 2025
Unprompted review
Rated 1 out of 5 stars

This stata cliq shouldn't even get 1…

This stata cliq shouldn't even get 1 star. Horrible service. I have ordered two track pants which they assigned to a wrong number. Delhivery couldn't delivered because they couldn't reach out to me. Even I went to the hub to collect my parcel still was not able to collect as I was unable to receive otp. I tried customer care 4 times to update my number but they couldn't. This is the worst shopping platform I have ever used.

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Worst delivery service

I have ordered a product from TATA CliQ and it got delayed one week and not sure when it will be delivered, very worst delivery service. i Will never purchase from this site.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Helpless service

Hello, I have raised complaints multiple times from 30th of August. The beg which I purchased and decided to return got collected by courier ,but refund has not been initiated. Help line asking me to provide them details of courier company which I don’t have ,he called me on my phone number (and that’s what I only have!) ,courier picked that bag at 30th of August ,and today is 4th of September and didn’t get any resolution, no refund ,no responsibility from service to sort the situation! First time in my life trust turns towards me being losing the money …No bag! No money! No help!

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely Disappointed – Received Wrong Invoice & Possibly Second-Hand Watch


I had a very bad experience with Tata Cliq. I ordered a costly watch expecting a premium product, but what I received was extremely disappointing. The invoice provided was wrong, the product looked second-hand, and not brand new as promised.

When I tried to reach customer care, there was absolutely no proper support. Instead of resolving my issue, I was left helpless. This is not the level of service I expected from Tata Cliq, especially for such a high-value purchase.

I strongly advise others to be cautious before ordering expensive items from Tata Cliq, as their after-sales support is extremely poor and unhelpful
I dint find any negative marking so has to give 1 Star for posting

August 8, 2025
Unprompted review
Rated 1 out of 5 stars

(Order ID - 138092002)-I placed the order with suit for INR 2800

I placed the order with suit for INR 2800 (Order ID - 138092002),. this was a non-returnable item. how can an outer garment be non-retrnable.
The product had no tags on it, it was washed and ironed, dupatta had hand sized white stains on it, clearly mentioned in the pics, threads of dupatta were all coming out. I raised a request for the return but they closed the complaint while stating that -according to our investigation product can not be returned as it is a non-returnable product. My INR 2800 gone waste. I cud hav bought something better from other e-com sellers. Smaller businesses are doing better customer Service. I wudnt reccomand TATA CLIQ.

July 30, 2025
Unprompted review
Rated 1 out of 5 stars

Completely fake site

Completely fake site
Deliver partial products
Then blame the customers
I would give a big ZERO Rating
Customer support zero
Beware of fake site

July 12, 2025
Unprompted review
Rated 3 out of 5 stars

You have to be lucky to get what you have ordered

I have no complaints about the authenticity of the products though with my experience I can say that you cannot trust the sellers who actually dispatch your items against orders received from tatacliq. I ordered biion shoes, i received only right shoe. Again I ordered the same, delivery got delayed. On tata cliq it says, will be delivered today and on bluedart tracking page it shows delayed. So it solely depends on your luck how your experience will be!

June 28, 2025
Unprompted review
Rated 1 out of 5 stars

Worst e-commerce company is Tata Neu & cliq. Never buy anything

Extremely disappointed with the experience on Tata Cliq Luxury. It’s been 25 days since my wife initiated a return, and ₹95,000 is still stuck with them—with no clear reason or resolution in sight. The process has been chaotic, unresponsive, and insensitive to the customer’s concerns. Tata Nue, Cliq, and the so-called ‘luxury’ experience seem utterly disconnected from what premium service should mean. This feels less like a delay and more like negligence—bordering on cheating.

June 26, 2025
Unprompted review
Rated 1 out of 5 stars

The worst experience ever

The worst experience ever, no customer care, no service, they deliver wrong products and do no react to complaints.

Do not buy anything there!!!

June 10, 2025
Unprompted review

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