ORDERED AT X-MAS DELIVERED FOR EASTER ORDERED A NICE RAG WITH TATTAHOME END 2025. 6 WEEKS DELIVERY TIME WAS ANNOUNCED AND FINALLY I GOT RAG DELIVERED IN WEEK 20! REASON WHY I HAVEN`T CANCELED MY... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The product is great but this review is about the vendor. The vendor has great products that are difficult to find in the UK. Delivery was superfast by DHL. The product was very competitively p... See more
Best prices for Le creuset, only if they would improve their delivery timings it would have been 5 stars. Otherwise great service
Company replied
I purchased the alessi electric kettle in white, having first asked if it would come with a uk plug. Unfortunately it does not. It comes with an adapter plug. That is different. The kettle itself is l... See more
Company details
- Furniture Accessories Supplier
- Bathroom Supply Store
- Decoration and Interior Design Store
- Interior Designer
- Kitchen Supply Store
- Lighting Store
Written by the company
Tattahome – Italian Design for Home and Bathroom Tattahome is an Italian company specializing in the online sale of high-end furniture, bathroom furnishings, faucets, and stylish home accessories. With over 50 years of experience, we offer a carefully curated selection of design products known for their quality, functionality, and timeless elegance. Our wide-ranging catalog includes furniture, lighting, kitchen accessories, tableware, bathroom vanities, mirrors, showers, and faucets — ideal for both modern and classic interiors. We work with private customers, architects, and interior designers on residential and commercial projects across Europe, the United States, the Middle East, and Asia. At Tattahome, we provide a complete and personalized service: from product consultation to order management and global shipping. We handle logistics and ensure home delivery, including customs clearance where required. Our multilingual support team offers technical assistance, regular updates, and fast response times. What sets us apart is our commitment to reliability, professionalism, and attention to every detail. Our customers appreciate the smooth shopping experience, secure packaging, competitive pricing, and the peace of mind that comes from working with a dedicated and experienced team. Choosing Tattahome means bringing the best of Italian design into your home — effortlessly, safely, and wherever you are in the world.
From Our Door to Yours — Guaranteed and Protected
Fast & Safe Shipping with DHL, UPS and FedEx
At Tattahome, we pride ourselves on offering insured shipping to your door — wherever you are in the world. In the rare event of damage during transit, we take full responsibility for replacing the item at no extra cost to you. Our multilingual support team is always available to provide updates, technical advice, and dedicated after-sales assistance.
Contact info
Viale Leonardo Sciascia 240, 92100, Agrigento, Italy
- 0922651906
- info@tattahome.com
- www.tattahome.com
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Positive Experience
Great product, very well packaged for safe transit and delivered promptly – a very positive experience, I would gladly order again.
April 8, 2026
Unprompted review
Reply from Tattahome
Thank you for your kind feedback.
We’re delighted to hear that you were happy with the product, the packaging, and the delivery experience. Ensuring items arrive safely and promptly is a top priority for us.
We truly appreciate your support and look forward to assisting you again in the future.
DO NOT ORDER!!
DO NOT ORDER!!!
I ordered a Christmas present for my mum and it still hasn’t arrived 5 month later!!! I have emailed numerous times and I haven’t had no update no email even though what I purchased was IN SHOCK online!!!! Plus I has to pay customs witch on website had no mention of!!!!!
December 12, 2025
Unprompted review
Reply from Tattahome
We’re sorry to hear about your experience.
All information regarding delivery times, product availability, and possible customs charges is clearly specified on our website before purchase. For orders shipped outside the EU, import duties and VAT are determined by local authorities and are not controlled by us.
That said, we sincerely apologize for the delay and for the lack of updates you experienced — this is not the level of service we aim to provide. Please contact us directly with your order details so we can urgently check the status and assist you in resolving the issue as quickly as possible.
I had a great experience buying a…
I had a great experience buying a number of items for a project in London. I was apprehensive after reading some reviews flagging issues with deliveries but I had no problems. My order was split into two deliveries (at my request), and I actually received the most time critical part of the order a day earlier than expected! There was some lack of clarity on expected delivery dates for some items that were made to order but I had anticipated longer lead times for those and made sure to order well in advance so this wasn't an issue. Antonio and Andrew were very responsive throughout the process - I'd recommend.
April 10, 2026
Unprompted review
Reply from Tattahome
Thank you for your detailed and thoughtful feedback.
We’re truly pleased to hear that your experience was a positive one and that everything went smoothly, especially with the split deliveries and the timely arrival of your most urgent items.
We also appreciate your understanding regarding made-to-order products — as you noted, these can sometimes require longer lead times, but planning ahead makes all the difference.
It’s great to know that our communication met your expectations. Your recommendation means a lot to us.
Thank you again for your trust and for choosing Tattahome — we look forward to assisting you on your next project.
Long wait for delivery and high additional costs.
(1) I ordered the item on February 18 and it was shipped on April 2. When I inquired as to the delay I kept getting told to be patient.
(2) the item cost $168.69. I was charged $48 for shipping and then surprised on April 4 with an import duty due -- unless I paid another $45.39 the item would not be delivered.
So even though I eventually got the item in good order, I would not recommend this site to Americans.
February 18, 2026
Unprompted review
Reply from Tattahome
We’re sorry to hear that your experience did not meet your expectations.
Regarding delivery times, many of our products are made to order or sourced directly from manufacturers, which can sometimes require additional time. That said, we apologize if the communication you received did not feel sufficiently clear or proactive.
As for the additional costs, all information regarding shipping fees and import duties is clearly stated on our website before purchase. For orders shipped to the United States, customs duties and taxes are determined by local authorities and are not under our control.
We would also like to highlight that the United States represents our primary market, and we ship there daily with many satisfied customers.
We’re glad to hear the item arrived in good condition, and we truly appreciate your feedback as it helps us improve our service.
I would not buy anything from these…
I would not buy anything from these guys again, there are just after your money. The after sales is a load of rubbish
They don’t tel you that you have to pay extra vat when you order
April 9, 2026
Unprompted review
Reply from Tattahome
We’re sorry to hear about your experience.
We would like to clarify that all information regarding VAT and any additional charges is clearly stated on our website before completing a purchase. For certain destinations, VAT is not included at checkout and is instead collected by local authorities or the courier upon delivery.
That said, we regret that our after-sales service did not meet your expectations — this is not the standard we aim to provide. If you would like, please contact us directly with your order details and we will do our best to assist you further and resolve any outstanding issues.
Your feedback is important to us and helps us improve our service.
Don't order anything here
Don't order anything here. I ordered wallpaper. It was out of stock. The order was cancelled. I still haven't received my money back, even though I have asked for it at least 4 times.
March 3, 2026
Unprompted review
Reply from Tattahome
We’re sorry to hear about your experience.
If your order was cancelled due to the item being out of stock, the refund is of course due, and we sincerely apologize for the delay you’ve encountered. This is not the level of service we aim to provide.
Please contact us directly with your order details so we can urgently verify the status of your refund and ensure it is processed as quickly as possible.
Thank you for your patience — we will do our best to resolve this for you promptly.
Service was excellent and efficient
Service was excellent and efficient. My only comment would be that I would have preferred to pay all duties up front at point of purchase.
March 30, 2026
Reply from Tattahome
Thank you for your kind feedback.
We’re delighted to hear that you found our service excellent and efficient — this is exactly what we strive for.
We also appreciate your suggestion regarding duties. At the moment, import duties and taxes are handled directly by local customs authorities and the courier (DHL) upon arrival, which is why they are not included at checkout. However, we understand the convenience of paying everything upfront and your feedback is very valuable as we continue to improve our service.
Thank you again for your support, and we look forward to assisting you again soon.
Good quality products and efficient…
Good quality products and efficient service and support.
April 7, 2026
Unprompted review
Reply from Tattahome
Thank you for your kind feedback.
We’re very pleased to hear that you appreciated the quality of our products as well as our service and support — it means a lot to us.
We truly appreciate your trust and look forward to assisting you again soon.
It has taken over 4 weeks for the order…
It has taken over 4 weeks for the order to be delivered. It has still not arrived but I am being asked to give a rating for the service.
Not a great experience
March 30, 2026
Reply from Tattahome
We’re sorry to hear about your experience.
We understand how frustrating it can be to be asked for a review before receiving your order. Review requests are sent automatically by the system and unfortunately are not always aligned with actual delivery timing.
Regarding your shipment, some items may require longer lead times depending on production or availability, but we agree that clearer updates are essential. We sincerely apologize if this was not your experience.
Please contact us directly with your order details so we can check the status and provide you with a precise update as soon as possible.
Thank you for your patience and feedback.
Great service
Great service, prompt delivery considering the distance, kept well informed throughout.
Competitive pricing
Would be happy to recommend
March 25, 2026
Reply from Tattahome
Thank you for your kind feedback.
We’re delighted to hear that you appreciated our service, communication, and delivery — especially considering the distance. Providing competitive pricing and keeping our customers informed every step of the way is very important to us.
Your recommendation means a lot, and we truly appreciate your support.
We look forward to assisting you again in the future.
Bought two cast iron cooking pots (made…
Bought two cast iron cooking pots (made by Staub France) at an attractive price. But at no point of the purchase process was I made aware that the items were being sent from non-uk source and that a tax premium would be payable on delivery.
Had I been aware of these undisclosed charges I would not have purchased the items.
March 23, 2026
Reply from Tattahome
We’re sorry to hear about your experience.
We would like to clarify that all information regarding shipping origin, VAT, and any potential import duties for UK orders is specified on our website prior to purchase. Since the UK is no longer part of the European Union, VAT and any applicable charges are handled locally and collected upon delivery by the courier.
That said, we understand that this may not have been sufficiently clear during your shopping experience, and we sincerely apologize for any confusion caused.
Your feedback is very important to us and helps us improve how we communicate these aspects more transparently.
Reply from Tattahome
Thank you for your feedback.
We’re delighted to hear that you were happy with both the fast shipping and the product.
We truly appreciate your support and look forward to assisting you again soon.
This company are PANTS
This company are PANTS. Charge you shipping but don’t mention import duty and then make a lot of false promises about “sorting it out”. Lots of charming talk BUT no action. Don’t waste your money, time or energy on them
December 31, 2025
Unprompted review
Reply from Tattahome
We’re sorry to hear about your experience.
We would like to clarify that import duties and VAT for international shipments are determined by local authorities and are not controlled by us. These costs, as well as shipping conditions, are specified on our website prior to purchase.
That said, we regret that you felt unsupported and that your experience did not match your expectations — this is not the standard we aim to provide. We take feedback like yours seriously.
If you are open to it, please contact us directly with your order details so we can review your case and do our best to provide a concrete solution.
Your feedback is important and helps us improve.
Euro spec machine to the US, no returns
Shipped a Euro spec machine to the US. Need to buy a BIG adapter to use it. They won't take it back!
March 25, 2026
Reply from Tattahome
We’re sorry to hear about your experience.
We would like to clarify that all our products are European specification, and this is clearly stated on our website before purchase. For customers in the United States, some items may require an adapter or converter depending on the product.
That said, we understand your frustration and regret that this was not the experience you expected. If you would like, please contact us directly with your order details and we will do our best to assist you.
Your feedback is important to us and helps us improve our communication.
Great looking kettle
Great looking kettle, perfect for my designer kitchen. Good service and quick delivery too.
March 25, 2026
Reply from Tattahome
Thank you for your kind feedback.
We’re delighted to hear that the kettle fits perfectly in your designer kitchen and that you were happy with both our service and the delivery.
We truly appreciate your support and look forward to assisting you again soon.
Avoid Shopping Here if US citizen
the shipper misclassified my entire order so it was designated as all steel whichis a 56% tariff. my $405 order had $226 is tariffs and they refused to amend the designation. i am going in circles with them to get the matter addressed. sometimes they email in italian and i
cannot recommend this company. they blame the US shipper but the US shipper shows the ShippyHome paperwork. Impossible. company also doesn't understand how reviews work and instead just copied what i shared without anything useful or understanding. boycott this company.
March 10, 2026
Unprompted review
Reply from Tattahome
the shipper misclassified my entire order so it was designated as all steel whichis a 56% tariff. my $405 order had $226 is tariffs and they refused to amend the designation. i am going in circles with them to get the matter addressed. sometimes they email in italian and i
cannot recommend this company. they blame the US shipper but the US shipper shows the ShippyHome paperwork. Impossible. boycott this company.
Stay very clear of this company
Stay very clear of this company! I would not recommend anyone to use this company at all. I originally placed an order for a Seletti rug totalling to over £600 I didn’t realise that coming from Italy I would have to pay 20% and more than likely wait weeks or months for my Order. So Immediately contacted tatthome to cancel my order. Didn’t get a response back. Luckily I paid with PayPal thank goodness. So opened a case with PayPal. 24 hours later received a email from tattahome saying apprently they didn’t receive a email from me. Which I don’t believe at all. Tattahome confirmed they would respond to the claim 48 hours later nothing and no refund. Contacted tattahome again. To be told there is nothing they can do as I have opened a PayPal case. Which is a complete lie. They have 7 days to reply and to refund. Which they have not before I can forward this to claim. Well tattahome since have come out with every exscuse going why they can’t refund me. They haven’t even bothered to comment on the case with PayPal which they have told me they would. And all communication from tatthome would be through PayPal. Well they haven’t bothered. And keep sending me Emails to my personal email address. Is it really that difficult tattahome to contact me through the PayPal case and refund me. Like you said you would but haven’t bothered. Just had the same email back from them now. Well a screenshot from the previous email, and you actually being serious saying we will reply back to the case. And they haven’t. I warn anyone do not use this liar of a company. They will use any excuse not to refund you. And hope the case runs out with PayPal. Scammers stay very clear of this Company
Update to your response, you had 7 days to answer To the dispute on PayPal! Which you completely ignored. You told me on 3 occasions through my personal email, that you would directly respond through the PayPal dispute. As PayPal as you know was awaiting your response, you failed again to respond! Even Theo you told me 3 times to my personal email you you would directly communicate through the dispute! That was another lie! This has nothing to do with PayPal. PayPal sent you reminders so don’t lie! You never once responded! Only after the 7 days you had to respond. I furthered the case to PayPal for claim! Suddenly after I did this within 10 minutes you refunded me! You had a whole week to refund me before I had to escalate the claim. So don’t use PayPal as you scapegoat and come out with utter lies!!! You say this is what happened. I have actually posted what happened. Your whole company is full of complete and utter lies!!!! Stay away this company really is a SCAM!!!! They will lie and blame others. Just check there other reviews I’m not the only customer!
March 26, 2026
Unprompted review
Reply from Tattahome
Hi,
We’re really sorry to read your feedback and we understand how frustrating this situation must feel.
However, we would like to clarify what actually happens in these cases.
As soon as a PayPal dispute is opened, the transaction is immediately frozen by PayPal. From that moment, the seller is no longer able to process a direct refund outside the case, and all actions must go exclusively through the PayPal resolution center.
This is not our policy — it is how PayPal’s system works.
We did not ignore your request. On the contrary:
We acknowledged your cancellation request
We informed you that the refund would be handled via PayPal
We are required to respond within the PayPal case, not via separate channels
If there has been any delay in communication within the case, we sincerely apologize — but there is absolutely no intention to avoid the refund. The outcome is managed and finalized directly by PayPal, which guarantees protection for both parties.
Regarding duties and VAT: after Brexit, all UK orders are subject to local VAT (20%) payable upon import. This is clearly stated on our website and applies to all international purchases into the UK.
We strongly reject the accusation of being a “scam” or acting in bad faith. We process thousands of international orders every year, and when issues arise, we work within official procedures to resolve them correctly.
We remain fully available to assist you and we encourage you to continue the communication directly within your PayPal case, where the refund will be properly completed.
Kind regards,
Excellent delivery
Excellent delivery, despite long wait given they did not have article in stock. Good packaging, as article had to be sent to Asia
March 27, 2026
Unprompted review
Reply from Tattahome
Thank you for your feedback.
We’re glad to hear that, despite the longer wait due to stock availability, you were satisfied with the delivery and packaging — especially for an international shipment to Asia.
We always strive to ensure that even long-distance deliveries arrive safely and in perfect condition.
Thank you for your patience and for choosing Tattahome.
Refund not being processed
I contacted the company a couple days after my order to cancel as I had changed my mind. However 3 weeks later my order still has not been cancelled. I keep getting told by customer service that’s it’s with the admin team or they will sort it soon but nothing has happened. I will not order from here again and as of now just want my refund
March 11, 2026
Unprompted review
Customes Charges
Was pleased with the price of the item I purchased however, was not informed of the customs charges, which were applied later. so the item I thought was reasonably priced ended up costing me more.
March 24, 2026
Unprompted review
Reply from Tattahome
Was pleased with the price of the item I purchased however, was not informed of the customs charges, which were applied later. so the item I thought was reasonably priced ended up costing me more.
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