TaxAssist Accountants Reviews 

4,637
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 370 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, polite, and thoroughly knowledgeable when handling personal and business tax returns. Consumers also deeply appreciate the prompt communication, highly efficient administrative support, and exceptionally clear guidance provided throughout the entire accounting process. However, some people mentioned frustrating issues regarding communication delays, occasional difficulties reaching local branch offices, and a general lack of prompt responses. A few reviewers were additionally dissatisfied with the onboarding experience, noting that initial meetings felt overly focused on securing contracts rather than addressing specific tax questions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently friendly,... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly, professional, and efficient... See more

Customer service

Customers had positive experiences with customer service, highlighting prompt communication, efficiency, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting that emails are answered... See more

User experience

Clients share positive opinions on user experience, highlighting how straightforward and uncomplicated the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came into the Tax Assist office with a big problem. I'd set up a business in summer 24 and the accounts were due and I didn't know what to do. Bukky took the time to understand my problem and got... See more

Company replied

Rated 5 out of 5 stars

Friendly, polite & very helpful. Lynn their receptionist, gave me all the information I needed to sort out an urgent matter. Just to say also, all the team are extremely efficient at dealing with m... See more

Company replied

Rated 5 out of 5 stars

Angela & claire were excellent in dealing with my yearly tax return . Very professional polite & work in harmony with each other . Angela in particular who mainly dealt with my case was so good in... See more

Company replied

Rated 5 out of 5 stars

I have been using tax assist for my small business accounting for the last 18 months. I'm a lawyer and have had a few tax and accounting issues. I've got to say that they have really been excellent. I... See more

Company replied


Company details

  1. Accounting Firm
  2. Accountant
  3. Bookkeeping Service
  4. Chartered Accountant
  5. Tax Advisor
  6. Tax Consultant

About TaxAssist Accountants

Written by the company

Find your local accountant

We can do more for you.

TaxAssist Accountants provide high-quality, personal and bespoke accounting and tax services to business owners and individuals.

With high street shops across the UK, we offer local and friendly advice in person or online. Our experienced accountants are here to do more for you through a range of services including;

• Business Accounting

• Tax Returns

• Tax Planning

• Bookkeeping

• VAT Returns

• Payroll & HR

• Advice for growing business

• Financial planning – pensions and investments, mortgages and protection.

Our experts will explain your business and tax affairs, without using jargon. We partner with accounting software providers Dext, QuickBooks and Xero, to help you keep control of your figures 24/7, wherever you are.

Our upfront, competitive fees mean you will be confident you are getting the best value advice, with no hidden surprises.

If you already have an accountant, switching accountants is easier than you might think. There are no tax implications, and you can switch at any time in the year. Our team can guide you through the process for a smooth transition.

Contact Us

We’d love to talk to you so please get in touch for a free, no obligation, face-to-face or online meeting to discuss your needs.

Contact Us

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(4,637)

359 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional and prompt service…

Very professional and prompt service with a team that are friendly and reliable

February 25, 2026
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Reply from TaxAssist Accountants

Thank you Paul for your kind words. We're delighted to hear that you found our team friendly and reliable, and that our service met your expectations. We look forward to continuing to support you with your accountancy needs.

Rated 4 out of 5 stars

Good service and knowledge base

Any queries were answered quickly and advice given was helpful with full explanations.

March 25, 2026
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Reply from TaxAssist Accountants

Thank you Jacqueline for your kind words. We're pleased to hear that our team was able to provide quick and helpful advice with clear explanations. We look forward to continuing to support you with your accountancy needs.

Rated 5 out of 5 stars

At the Letchworth branch they provided…

At the Letchworth branch they provided an excellence and very friendly service and was able to identify my tax problem very quickly and was able to resolve it for me in a very professional manner . I will definitely recommend them to other people.

April 10, 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Ben for your kind words about our Letchworth branch. We're pleased to have been able to quickly and professionally resolve your tax issue, and we truly value your recommendation. We look forward to continuing to support you with any future needs.

Rated 1 out of 5 stars

AVOID AT ALL COSTS

EDITING TO ADD: After speaking directly to Mo Malik (owner of Tax assist Banbury) who speaks over women, displaying clear traits of misogyny I’ve now reported to professional body of accountancy.
We’ve had nothing but no communication from Tax Assists Bicester. I’ve had emails left for weeks on end, I’ve had phone calls ring out, when I finally get through to them I’m told I’ll get updates on basic queries and still no contact! They did absolutely no work towards our tax return and I’m chasing them up for our agreed partial refund for a week and a half and still nothing! I was told that today we’d get an answer either from the accounts manager or direct from an accountant and SHOCKER we got nothing! I’d AVOID if you actually want work done and you like being able to contact your accountant! I wish we hadn’t wasted all these months with them!

April 7, 2026
Unprompted review
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Reply from TaxAssist Accountants

Hi Dawn,
We’re sorry to read your review and appreciate you bringing this to our attention. We have already reached out to your local office for more details and our team will be in touch with you directly soon to provide a full response. If you have any questions or concerns in the meantime, please feel free to contact us at support@taxassist.co.uk.

Thank you for your patience.

Rated 5 out of 5 stars

Helpful and thoughtful people

Helpful and thoughtful people, who are considerate towards older clients. Speedy service and clear explanations.

March 28, 2026
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Reply from TaxAssist Accountants

Thank you for your kind words. We're delighted to hear that our team was able to provide you with a prompt service with clear explanations. We look forward to continuing to assist you with your accountancy needs.

Rated 5 out of 5 stars

Efficient and informative

Shayo was most helpful, clearly explaining the information she needed and keeping us updated at regular intervals. Highly recommended

March 17, 2026
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Reply from TaxAssist Accountants

Thank you Christine for your kind words. We are pleased to hear that clear communication and regular updates were helpful to you. We look forward to continuing to support you with your accountancy needs.

Rated 5 out of 5 stars

All questions answered and great…

All questions answered and great service with my self assessment dealings with Tax Office thanks

March 23, 2026
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Reply from TaxAssist Accountants

Thank you Lincoln for your kind words. We're pleased to hear that you found our assistance with your self-assessment dealings helpful. We look forward to continuing to support you with any future needs.

Rated 1 out of 5 stars

I wanted some support on HRT and Pensions

I wanted some support on being quoted via the website "Tax Efficient: Financial Planning by TaxAssist work hand in hand with your accountant to ensure your pension savings are as tax efficient as possible." I turned up and was told I'm not a client and they couldn't help do calculations. Waste of time.

April 2, 2026
Unprompted review
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Reply from TaxAssist Accountants

Dear Rick,

Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed following your visit to your local TaxAssist Accountants.

During the appointment, we discussed your query in detail and explained the areas we are able to advise on, as well as those that fall outside our scope of services. Where appropriate, we also signposted you to HMRC, who are best placed to provide guidance and do so free of charge.

We always aim to be clear, professional, and supportive in our discussions; while ensuring we act within our regulatory and engagement boundaries. If you would like to explore engaging our services in an area we can assist with, we would of course be happy to discuss this further.

Rated 5 out of 5 stars

Great Experience

I received a very professional service from TaxAssist. Although, dealing with tax matters can be very daunting, Jaymin Chandria, nevertheless, was very knowledgeable and reassuring every step along the way right from our first free phone consultation. He handled all my pressing queries with complete clarity, promptness and certainty. He explained matters thoroughly and efficiently and never left me wondering. I would highly recommend signing up with TaxAssist accountants to ensure a seamless experience.

January 30, 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Adam for your kind words. We're delighted to hear that we were able to provide you with knowledgeable and reassuring support throughout your tax matters. We look forward to continuing to assist you with clarity and reliability in the future.

Rated 2 out of 5 stars

You have not done any thing yet so how…

You have not done any thing yet so how can I write review

March 11, 2026
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Reply from TaxAssist Accountants

Hi David,
Thank you for your comments. We're sorry that you feel no action has been taken so far.
We would like to reassure you that your feedback has been passed to the relevant TaxAssist office and is being reviewed.
We take all client feedback seriously and aim to understand the full context before responding, to ensure all matters are handled appropriately.
Should you have any further issues, please do not hesitate to contact us via email supportcentre@taxassist.co.uk

Rated 5 out of 5 stars

A great firm to deal with great…

A great firm to deal with great communication I found them very helpful

March 12, 2026
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Reply from TaxAssist Accountants

Thank you David for your kind words. We're pleased to hear that our communication and support were helpful to you.

Rated 5 out of 5 stars

TaxAssist Haslemere

I signed up with TaxAssist Haslemere a couple of years ago for my consultancy firm and from day one they have been fantastic. Friendly professional service and accurate advice. I couldn’t recommend them more highly. There are other competing firms but don’t waste time looking elsewhere.

March 27, 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Adrian for such fantastic feedback about our team. We're delighted to have been able to support your consultancy firm with friendly and professional service. We look forward to continuing to provide you with accurate advice and support in the future.

Rated 5 out of 5 stars

Outstanding performance

Outstanding performance, delivered at pace. In addition, the support team were attentive with timely responses.

First rate experience.

March 16, 2026
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Reply from TaxAssist Accountants

Thank you Marcus for your glowing feedback. We're delighted to hear that we met your expectations. We look forward to continuing to provide you with reliable and efficient service.

Rated 5 out of 5 stars

Fantastic accountants

Fantastic accountants. Really helpful and friendly. Couldn't recommend enough.

March 26, 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Mike for your kind words and recommendation. We're delighted to read that you found our team helpful and friendly. We look forward to continuing to assist you with your accountancy needs.

Rated 5 out of 5 stars

Great service Tax Assist Warrington

Great service Tax Assist Warrington. Everything to do with my CGT was handled promptly and efficiently.
A special thanks to Elisha for her help.

March 13, 2026
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Reply from TaxAssist Accountants

Thank you Kevin for your kind words about our service in Warrington. We're pleased to hear that Elisha was able to assist you efficiently with your CGT needs. We look forward to continuing to support you with any future requirements.

Rated 5 out of 5 stars

Fantastic work

Fantastic work! Highly recommended!

March 24, 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Colin for your kind words. We're delighted to have been able to assist you and appreciate your recommendation. We look forward to continuing to support you with any of your accountancy needs.

Rated 5 out of 5 stars

Excellent service

Excellent service

March 14, 2026
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Reply from TaxAssist Accountants

Thank you Jane for your kind words about our service.

Rated 5 out of 5 stars

Fit for purpose tailored advice.

Quick response with good relevant advice and reasonable prices.

March 10, 2026
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Reply from TaxAssist Accountants

Thank you Mr Docherty for your kind words. We're pleased to hear that our prompt responses and relevant advice have been helpful to you. We look forward to continuing to support you with our reliable services.

Rated 5 out of 5 stars

Always a pleasure

Fast paced, highly knowledgeable and no messing around. Always a pleasure working with Bukky and the team

March 20, 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Mitch for your kind words. We look forward to continuing to support you with your accountancy needs.

Rated 5 out of 5 stars

We’ve had a fantastic experience with…

We’ve had a fantastic experience with Tax Assist Accountants.
They were always responsive, patient, and took the time to clearly explain everything to us, which made what can often feel like a stressful process much easier to manage. Their attention to detail and efficiency meant everything was handled smoothly and on time.
We’re very grateful for their help and would highly recommend Tax Assist Accountants to anyone looking for reliable, knowledgeable, and genuinely supportive accountants.

March 13, 2026
Unprompted review
TaxAssist Accountants logo

Reply from TaxAssist Accountants

Thank you Herbert for your kind words and recommendation. We're delighted to hear that our responsiveness and clarity helped make the process easier for you. We look forward to continuing to helping you in the future.

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