FinancialPlanningbyTaxAssist Reviews 

28
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Excellent service and advice all round. Every step was explained clearly, communication was and is first class and nothing was too much trouble. Moving from one of the largest Pension providers i... See more

Company replied

Rated 5 out of 5 stars

Hatty, my adviser was brilliant! I was very anxious and having her help and assistance alleviated that anxiety and the pressure. She dealt with my issues proficiently and quickly - I could hardly... See more

Company replied

Rated 5 out of 5 stars

Hatty was great in handling the whole process of finding the best mortgage on the market for me. We had a couple of Zoom meetings and picked a mortgage very quickly, which was vital as rates in the ma... See more

Company replied

Rated 5 out of 5 stars

Hatty Lawrence is amazing. I'm a client of Tax assist for my accounts/tax returns and they are very friendly, thorough, and helpful. Hatty is no exception! She has helped me secure a mortgage for my f... See more

Company replied

Company details

  1. Financial Planner
  2. Financial Consultant

Written by the company

Our Independent Financial Planners, Protection and Equity Release Advisers will provide you with clear, honest advice that they can trust. With full access to the market, they can recommend the right financial solution for you. Our services include pensions and retirement planning; equity release; investments and wealth management services. We can help you safeguard your family and lifestyle with personal protection policies (Life Insurance, Critical Illness & Income Protection etc). We can support you to pass on your wealth efficiently through inheritance tax solutions. We will support you to safeguard your businesses through Key Person Cover, Shareholder Protection and Group Life Insurance. Financial Planning by TaxAssist is a trading name of TaxAssist Direct Financial Services Ltd which is an appointed representative of 2plan wealth management Ltd which is authorised and regulated by the Financial Conduct Authority. TaxAssist Direct Financial Services Ltd is entered on the FCA register (www.FCA.org.uk) under no. 971520. Registered office: Bankside 300 Broadland Business Park, Norwich, England, NR7 0WF. Registered in England and Wales Number: 127338


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28 reviews

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4.7

All reviews

(28)

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Rated 5 out of 5 stars

Dealing with Jonathan was a pleasure

Dealing with Jonathan was a pleasure. Every aspect was clearly explained ,even the things I didn't quite get he gave me the time and put in a way I did understand.
Communication was brilliant made ever thing a painless process.
Will be using him again.

April 6, 2025
Unprompted review
Rated 5 out of 5 stars

A positive, empowering experience

When it comes to financial planning, openness and trust are everything. Talking about finances doesn't come naturally to many of us so you need to deal with someone ethical, non-judgemental and honest. Ben is all of those things.

Whilst Ben provides a great process/framework to follow he is importantly a great listener. He doesn't try and "impress" with his knowledge (although he could!) or make you feel guilty about spending habits. Rather he makes the whole experience positive - about what you can do, and achieve, and when, and what you need to do if there are any shortfalls anywhere. And he does this by listening and asking great questions.

I came away from my sessions with Ben feeling so much more in control about my family's finances. And much more positive about them too.

I'd also add that you don't need to be "rich" to take advantage of financial planning advice. There's so much to learn from talking to Ben about protecting your family alongside investing in your future/pensions.

I'm so glad I did it and you won't regret it either.

September 17, 2024
Unprompted review
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Reply from FinancialPlanningbyTaxAssist

Thank you for your fantastic comments Andy. Much appreciated.

Rated 5 out of 5 stars

Hatty Lawrence is amazing

Hatty Lawrence is amazing. I'm a client of Tax assist for my accounts/tax returns and they are very friendly, thorough, and helpful. Hatty is no exception! She has helped me secure a mortgage for my first property purchase and had been stellar every step of the way. Extremely knowledgable, friendly and supportive, i would highly recommend Hatty to everyone looking for any help finding a mortgage. 10/10

March 20, 2024
Unprompted review
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Reply from FinancialPlanningbyTaxAssist

Thank you for this fantastic review Ryan, it was a pleasure working with you.

Rated 5 out of 5 stars

Excellent service and advice all round

Excellent service and advice all round. Every step was explained clearly, communication was and is first class and nothing was too much trouble.

Moving from one of the largest Pension providers in the UK, dealing with Taxassist Financial Services has been a breath of fresh air.

My Financial Planner Jonathan Cross is first class and I thoroughly recommend him and Taxassist.

February 23, 2024
Unprompted review
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Reply from FinancialPlanningbyTaxAssist

Thank you for this fantastic feedback and for recommending us Andrew.

Rated 5 out of 5 stars

1st time buyer

Matt was recommended to me by a work colleague. He always picked up the phone whenever I had questions. As a 1st time buyer he guided me through all the options I had available and allowed me to make an informed opinion on what's best for my mortgage. More than happy to recommended him to anyone.

January 19, 2024
Unprompted review
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Reply from FinancialPlanningbyTaxAssist

Thank you for your great review and for your recommendation Adam.

Rated 5 out of 5 stars

Amazing client service

A massive thank you to Hatty Lawrence at TaxAssist Financial Services who I highly recommend for all types of Mortgages. She took care of the whole end-to-end Mortgage application process and kept me updated on the status. She was very helpful, patient and explained clearly all my queries throughout the process and made it easy to understand.
An amazing service it's definitely 5 star from me.
Thanks a lot Hatty and TaxAssist Financial Services.

November 10, 2023
Unprompted review
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Reply from FinancialPlanningbyTaxAssist

Thank you for your fantastic comments Prav, Much appreciated.

Rated 5 out of 5 stars

Very Professional Service

Jonathan was very attentive and gave good logical advice, explaining the risks and the process for the investments. The questionnaire to assess appetite for risk was clear and structured, which gave good guidance for what would be right for us.

November 23, 2023
Unprompted review
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Reply from FinancialPlanningbyTaxAssist

Thank you for these great comments, so pleased you found the process was clear.

Rated 5 out of 5 stars

Very helpful!

I use TaxAssist Accountants and had emailed TaxAssist Financial Services asking for some help with my finances and also to help me find payment protection insurance. One of their advisors Simon Restieaux got in touch with me and was extremely helpful explaining it all to me, answering all of my (sometimes obscure and hypothetical) questions for literally about 2 hours on the phone until I was completely happy with everything. I'll definitely be contacting them again for help in future. Thank you Simon!

April 15, 2023
Unprompted review
FinancialPlanningbyTaxAssist logo

Reply from FinancialPlanningbyTaxAssist

Thank you for this fantastic review Holly, so pleased we have been able to help.

Rated 5 out of 5 stars

Our IFA Jonathan Cross

Our long-time IFA, Jonathan Cross is always courteous and most helpful. He explains our finances in language that we can understand. His apparent knowledge of the subject is incredible. We are always pleased to see him and most grateful for his help.

October 17, 2023
Unprompted review
FinancialPlanningbyTaxAssist logo

Reply from FinancialPlanningbyTaxAssist

Thank you for your fantastic comments Charles, it is always a pleasure to see you.

Rated 5 out of 5 stars

Jonathan Cross at TaxAssist

Jonathan Cross is my adviser at TaxAssist. He is ultra responsive and accessible. His advice is always bang up to date, thoughtful and accurate, focussed on my individual needs, and delivered in a thoroughly understandable way. He is simply excellent.

October 13, 2023
Unprompted review
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Reply from FinancialPlanningbyTaxAssist

Thank you for this excellent feedback Alan, it is a pleasure to work with you.

Rated 5 out of 5 stars

Friendly and expert financial advice

Jonathan has been friendly, approachable, helpful and knowledgeable right from the start. He inspires trust and confidence through his vast knowledge and experience of the financial sector . This is coupled with a genuine desire to do the very best for his clients. He responds to all queries quickly and sympathetically. I would not hesitate in recommending him to anyone needing financial advice.

October 6, 2023
Unprompted review
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Reply from FinancialPlanningbyTaxAssist

Thank you for these kind words and for recommending us Reet, much appreciated.

Rated 5 out of 5 stars

Hatty, my adviser was brilliant.

Hatty, my adviser was brilliant! I was very anxious and having her help and assistance alleviated that anxiety and the pressure. She dealt with my issues proficiently and quickly - I could hardly believe the speed at which she got everything sorted for me. I would highly recommend TaxAssist Financial Services and Hatty in particular. Perfect!

September 27, 2023
Unprompted review
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Reply from FinancialPlanningbyTaxAssist

Thank you for your brilliant feedback and for recommending us Marlene, much appreciated

Rated 5 out of 5 stars

Great personal service

Hatty was very good at helping us understand the cover we needed and answering any questions we had. There was a bit of back and forth required with our provider and Hatty was excellent in managing these communications for us and resolving the issues. Great personal service!!

September 14, 2023
Unprompted review
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Reply from FinancialPlanningbyTaxAssist

Thank you for this great review Victoria, very much appreciated

Rated 5 out of 5 stars

Self-employed first time buyers

Hatty Lawrence acted as a mortgage broker for my partner and I. We are both self employed with affairs too complex to go directly to a bank. She patiently guided us through every step of the mortgage process from first DIP through to final adjustments and closure.

September 21, 2023
Unprompted review
FinancialPlanningbyTaxAssist logo

Reply from FinancialPlanningbyTaxAssist

Thank you for these lovely comments Eoin, great working with you both.

Rated 5 out of 5 stars

Great Service

Dealing with Hatty was a pleasure. She was very helpful and guided me through the process seamlessly. Everything was done promptly and professionally.

August 24, 2023
Unprompted review
FinancialPlanningbyTaxAssist logo

Reply from FinancialPlanningbyTaxAssist

Thank you for this lovely feedback John, it was a pleasure working with you.

Rated 5 out of 5 stars

taxassist recommendations

I was recommended by my financial adviser to use taxassist financial services and their knowledge and service was excellent 👌

August 21, 2023
Unprompted review
FinancialPlanningbyTaxAssist logo

Reply from FinancialPlanningbyTaxAssist

Thank you for this excellent review Martin.

Rated 5 out of 5 stars

Mortgage

Working with Hatty has been amazing from start to finish. The help & guidance I have received has been to the first class. I would highly recommend to anyone looking to get a mortgage to go with tax Assit & Hatty.

August 10, 2023
Unprompted review
FinancialPlanningbyTaxAssist logo

Reply from FinancialPlanningbyTaxAssist

Thank you for this great review and for recommending us Mark.

Rated 5 out of 5 stars

Mortgage advice for first time buyers

Great communication throughout the process so we were constantly aware of any progress being made and anything that we needed to be doing as well.

July 11, 2023
Unprompted review
FinancialPlanningbyTaxAssist logo

Reply from FinancialPlanningbyTaxAssist

Thank you for these great comments Filip.

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