Excellent service and advice all round. Every step was explained clearly, communication was and is first class and nothing was too much trouble. Moving from one of the largest Pension providers i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Excellent service and advice all round. Every step was explained clearly, communication was and is first class and nothing was too much trouble. Moving from one of the largest Pension providers i... See more
Company replied
Hatty, my adviser was brilliant! I was very anxious and having her help and assistance alleviated that anxiety and the pressure. She dealt with my issues proficiently and quickly - I could hardly... See more
Company replied
Hatty was great in handling the whole process of finding the best mortgage on the market for me. We had a couple of Zoom meetings and picked a mortgage very quickly, which was vital as rates in the ma... See more
Company replied
Hatty Lawrence is amazing. I'm a client of Tax assist for my accounts/tax returns and they are very friendly, thorough, and helpful. Hatty is no exception! She has helped me secure a mortgage for my f... See more
Company replied
Our Independent Financial Planners, Protection and Equity Release Advisers will provide you with clear, honest advice that they can trust. With full access to the market, they can recommend the right financial solution for you. Our services include pensions and retirement planning; equity release; investments and wealth management services. We can help you safeguard your family and lifestyle with personal protection policies (Life Insurance, Critical Illness & Income Protection etc). We can support you to pass on your wealth efficiently through inheritance tax solutions. We will support you to safeguard your businesses through Key Person Cover, Shareholder Protection and Group Life Insurance. Financial Planning by TaxAssist is a trading name of TaxAssist Direct Financial Services Ltd which is an appointed representative of 2plan wealth management Ltd which is authorised and regulated by the Financial Conduct Authority. TaxAssist Direct Financial Services Ltd is entered on the FCA register (www.FCA.org.uk) under no. 971520. Registered office: Bankside 300 Broadland Business Park, Norwich, England, NR7 0WF. Registered in England and Wales Number: 127338
Bankside 300 Broadland Business Park, , NR7 0WF , Norwich, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dealing with Jonathan was a pleasure. Every aspect was clearly explained ,even the things I didn't quite get he gave me the time and put in a way I did understand.
Communication was brilliant made ever thing a painless process.
Will be using him again.
Benjamin listened closely to what we were looking for and came up with a great quote. It was a pleasure to deal with him.
When it comes to financial planning, openness and trust are everything. Talking about finances doesn't come naturally to many of us so you need to deal with someone ethical, non-judgemental and honest. Ben is all of those things.
Whilst Ben provides a great process/framework to follow he is importantly a great listener. He doesn't try and "impress" with his knowledge (although he could!) or make you feel guilty about spending habits. Rather he makes the whole experience positive - about what you can do, and achieve, and when, and what you need to do if there are any shortfalls anywhere. And he does this by listening and asking great questions.
I came away from my sessions with Ben feeling so much more in control about my family's finances. And much more positive about them too.
I'd also add that you don't need to be "rich" to take advantage of financial planning advice. There's so much to learn from talking to Ben about protecting your family alongside investing in your future/pensions.
I'm so glad I did it and you won't regret it either.

Reply from FinancialPlanningbyTaxAssist
Hatty Lawrence is amazing. I'm a client of Tax assist for my accounts/tax returns and they are very friendly, thorough, and helpful. Hatty is no exception! She has helped me secure a mortgage for my first property purchase and had been stellar every step of the way. Extremely knowledgable, friendly and supportive, i would highly recommend Hatty to everyone looking for any help finding a mortgage. 10/10

Reply from FinancialPlanningbyTaxAssist
Excellent service and advice all round. Every step was explained clearly, communication was and is first class and nothing was too much trouble.
Moving from one of the largest Pension providers in the UK, dealing with Taxassist Financial Services has been a breath of fresh air.
My Financial Planner Jonathan Cross is first class and I thoroughly recommend him and Taxassist.

Reply from FinancialPlanningbyTaxAssist
Matt was recommended to me by a work colleague. He always picked up the phone whenever I had questions. As a 1st time buyer he guided me through all the options I had available and allowed me to make an informed opinion on what's best for my mortgage. More than happy to recommended him to anyone.

Reply from FinancialPlanningbyTaxAssist
A massive thank you to Hatty Lawrence at TaxAssist Financial Services who I highly recommend for all types of Mortgages. She took care of the whole end-to-end Mortgage application process and kept me updated on the status. She was very helpful, patient and explained clearly all my queries throughout the process and made it easy to understand.
An amazing service it's definitely 5 star from me.
Thanks a lot Hatty and TaxAssist Financial Services.

Reply from FinancialPlanningbyTaxAssist
Jonathan was very attentive and gave good logical advice, explaining the risks and the process for the investments. The questionnaire to assess appetite for risk was clear and structured, which gave good guidance for what would be right for us.

Reply from FinancialPlanningbyTaxAssist
I use TaxAssist Accountants and had emailed TaxAssist Financial Services asking for some help with my finances and also to help me find payment protection insurance. One of their advisors Simon Restieaux got in touch with me and was extremely helpful explaining it all to me, answering all of my (sometimes obscure and hypothetical) questions for literally about 2 hours on the phone until I was completely happy with everything. I'll definitely be contacting them again for help in future. Thank you Simon!

Reply from FinancialPlanningbyTaxAssist
Our long-time IFA, Jonathan Cross is always courteous and most helpful. He explains our finances in language that we can understand. His apparent knowledge of the subject is incredible. We are always pleased to see him and most grateful for his help.

Reply from FinancialPlanningbyTaxAssist
Jonathan Cross is my adviser at TaxAssist. He is ultra responsive and accessible. His advice is always bang up to date, thoughtful and accurate, focussed on my individual needs, and delivered in a thoroughly understandable way. He is simply excellent.

Reply from FinancialPlanningbyTaxAssist
Jonathan has been friendly, approachable, helpful and knowledgeable right from the start. He inspires trust and confidence through his vast knowledge and experience of the financial sector . This is coupled with a genuine desire to do the very best for his clients. He responds to all queries quickly and sympathetically. I would not hesitate in recommending him to anyone needing financial advice.

Reply from FinancialPlanningbyTaxAssist
Hatty, my adviser was brilliant! I was very anxious and having her help and assistance alleviated that anxiety and the pressure. She dealt with my issues proficiently and quickly - I could hardly believe the speed at which she got everything sorted for me. I would highly recommend TaxAssist Financial Services and Hatty in particular. Perfect!

Reply from FinancialPlanningbyTaxAssist
Hatty was very good at helping us understand the cover we needed and answering any questions we had. There was a bit of back and forth required with our provider and Hatty was excellent in managing these communications for us and resolving the issues. Great personal service!!

Reply from FinancialPlanningbyTaxAssist
Hatty Lawrence acted as a mortgage broker for my partner and I. We are both self employed with affairs too complex to go directly to a bank. She patiently guided us through every step of the mortgage process from first DIP through to final adjustments and closure.

Reply from FinancialPlanningbyTaxAssist
Hatty has been a lifesaver! Absolutely brilliant!

Reply from FinancialPlanningbyTaxAssist
Dealing with Hatty was a pleasure. She was very helpful and guided me through the process seamlessly. Everything was done promptly and professionally.

Reply from FinancialPlanningbyTaxAssist
I was recommended by my financial adviser to use taxassist financial services and their knowledge and service was excellent 👌

Reply from FinancialPlanningbyTaxAssist
Working with Hatty has been amazing from start to finish. The help & guidance I have received has been to the first class. I would highly recommend to anyone looking to get a mortgage to go with tax Assit & Hatty.

Reply from FinancialPlanningbyTaxAssist
Great communication throughout the process so we were constantly aware of any progress being made and anything that we needed to be doing as well.

Reply from FinancialPlanningbyTaxAssist
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.