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Rated 1 out of 5 stars

Avoid! Very dodgy company that I hope is being investigated. I was recently fraudulently charged £159.41 by this app (I've never used this service before). Report to the bank and fortunately I w... See more

Rated 1 out of 5 stars

I was fraudulently charged over £175 from this company which I have never used before. The money was taken from my bank account without my knowledge or authorisation and I have reported the fraud to m... See more

Rated 5 out of 5 stars

Used Taxiapp for the first time last night when in a hurry to get to London Bridge, all as you would expect from London’s black cabs, knowledgable driver with added use of bus lanes got me there on... See more

Rated 1 out of 5 stars

I have had no dealings with TaxiAppUK since August 2024 when a taxi I had ordered in advance for the day of my daughter’s wedding failed to turn up .They had given me the driver’s number so I rang hi... See more

Company details

  1. Transportation Service

Written by the company

The black cab app run by drivers for you. We're not a corporate we're a not for profit co-op. What the meter says you pay, no surge charges or surcharges. Pay by cash card or in-app, your choice. Download the Passenger App now by pressing the link: http://onelink.to/thmr62


Contact info

1.7

Bad

TrustScore 1.5 out of 5

50 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Impossible to Use Taxiapp

I tried to use the Taxiapp and it required me to enter a code sent to my mobile. It was quite impossible to move onto the next screen as the keyboard obscured the next button. Very irritating. I gave up and took the Tube

April 27, 2022
Unprompted review
Taxiapp UK logo

Reply from Taxiapp UK

Hello Michael, we are sorry to hear you are experiencing difficulties with using the new app. Could we please ask you to email our admin team on support@taxiappuk1.freshdesk.com
reference AD11. We would like to make sure that you are able use our app.
Thank you for taking the time to leave us a review, we hope that we can rectify this problem.

Taxiapp Team

Rated 5 out of 5 stars

My first time using TAXIAPP and I…

My first time using TAXIAPP and I couldn’t be happier. I made an advance booking for a trip to the airport and driver was allocated well in advance and got in touch to confirm the booking. Arrived very promptly for pick up and was very helpful with luggage as I am recovering from a knee surgery and currently use a walking stick. Definitely will use them again and already recommended to a few of my friends.

November 27, 2021
Unprompted review
Taxiapp UK logo

Reply from Taxiapp UK

Thank you so much for taking the time out to tell us about your positive experience when booking one of London’s world renowned Taxi’s through Taxiapp.
Your kind comments have been passed on to your Cab Driver.
Thank you for using Taxiapp.

Rated 5 out of 5 stars

UPDATED They now accept tourists! UPDATED

They now accept tourists so changed to 5 stars!

I want to use a London taxi only app when I visit London 4 times a year but I can't.

They do not allow foreign mobiles to register so I have to stick with FreeNow UK.

October 28, 2021
Unprompted review
Taxiapp UK logo

Reply from Taxiapp UK

Mix TV thank you for your review we are aware of this and we are working with our fraud prevention company and slowly opening up more countries so more people from out side the UK can use us. If you would like to email in to support@taxiappuk1.freshdesk.com with reference FP22 we will help you get on to our app. Thank you

Rated 5 out of 5 stars

Brilliant service from a black cab as…

Brilliant service from a black cab as ever, the best way to travel in a taxi/car around London.

Great to hear this is an app by the drivers for the drivers which will support their future.

App very easy to use and useful being able to pre-book.

Will use again!

October 28, 2021
Unprompted review
Rated 3 out of 5 stars

I have used this app 3 times to book a…

I have used this app 3 times to book a taxi in advance. On the first 2 occasions the taxi was waiting outside before the alloted time which was excellent. On the last occasion the taxi was not there. When I opened the app, to try to call the driver, a message came through to say that the booking had been cancelled due to unforeseen circumstances. Also, the app did not have the driver's telephone number. As I needed to attend an important hospital appointment and go there NOT via public transport, this left me in a fix. The app needs to be improved so that passengers are warned in advance if a booking arranged in advance cannot be kept. ie, they should be sent a text message or email so that another arrangement can be made. In future, I would be unsure about relying on this app for advance bookings unless it can be improved.

October 27, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing app

Amazing app, this app stopped us from missing our train which would have been expensive. At high periods when taxis are in demand this app can give you the edge and unlike other apps this is free at no cost to the customer or cabbie. Should be rolled out to the other cities across the UK. If you are a London cabbie and you are not using this app then YOU should be.

September 26, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent app

Excellent app, worked well no fuss, driver was extremely professional and phoned me to confirm pick up address and gave me ETA. I will continue to use this particular app because it supports the black taxis in London, they keep all of my fare and pay no commission unlike other apps.

September 12, 2021
Unprompted review
Rated 5 out of 5 stars

Used Taxiapp for the first time last…

Used Taxiapp for the first time last night when in a hurry to get to London Bridge, all as you would expect from London’s black cabs, knowledgable driver with added use of bus lanes got me there on time with no fuss, the app worked well, driver said a new update coming soon to give greater coverage.
Choice of paying by card or cash. Transparent pricing, the amount you pay being displayed on the meter, so no nasty surprises unlike some other apps.
Nice to know this app is run by the drivers and only use black cabs.

September 2, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Second to none. Black cab driver knew the route through expert experience through the knowledge (did not need a Sat Nav that does not always give the most cost effective/ easy route,!)

July 16, 2021
Unprompted review
Rated 5 out of 5 stars

Best cabs

have used the app a few times when not near a main road to hail a taxi. The drivers are always knowledgeable and know the quickest way to your destination. One driver also mentioned that it is run by drivers which is great!

May 4, 2021
Unprompted review
Taxiapp UK logo

Reply from Taxiapp UK

Grill Geezer, Thank you for your very positive review. Have a great day.

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