My driver came to pick me up tonight to take me home and was already on a personal call before I even got into the car. When he hung up, he started asking me really personal questions like, what do I... See more
Company replied
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See what reviewers are saying
Arrived on time. Vehicle clean outside and in, smelt fab! Steve the driver very polite and interesting to chat to. Only the second time using Taxifirst so much better than the first, journeys on the... See more
Company replied
Needed a taxi several times yesterday to get from the garage to work, home and back again while my car was being serviced and MoT'd. They arrived quickly were reasonably priced and each of the drivers... See more
Company replied
I’ve used them twice now to get to the train station and they’ve been absolutely superb. They have kept sending messages with reminders and updates, the car was there even a few min earlier and the jo... See more
Company replied
Company details
Written by the company
Taxifirst is now part of the largest growing taxi group, "Takeme" with over 3000 registered taxis drivers throughout the whole uk.
Contact info
Faraday mill business park, PL4 0SF, Plymouth, United Kingdom
- 01752222222
- control@taxifirst.net
- www.taxifirst.net
4.0
Great
580 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Quick & Helpful
Very quick, kind & helpful!
Also waited while I nipped into 'Premier' then brought me home again straight away as needed, therefore stress free!
My car had just broken down, so a quick taxi & turn around journey was much appreciated.
Thank you!
March 14, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning, Penelope,
Thank you for taking the time to leave a review. We are happy to hear that we could help!
Kind regards,
Taxifirst
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning, Tom
Thank you for taking the time to leave a 5* review.
Kind regards,
Taxifirst
Polite and safety conscious
The gentleman taking me home was extremely polite, knew exactly what I wanted and I felt a genuine concern for my safety.
I will always recommend based on this l.
March 13, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Connor, thank you for leaving a 5 star review, we glad you had a pleasant trip. Kind regards, Taxifirst
No negatives from me
It turned up in 10 minutes. The taxi driver was foreign as they all are in this company but he was really nice and we chatted all the way to my destination and back
March 13, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Mark, thank you for leaving a 5 star review, we're pleased you had a pleasant trip. Kind regards, Taxifirst
Amazing driver felt comfortable good…
Amazing driver felt comfortable good conversation and efficient
March 13, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Behram, thank you for leaving a 5 star review, we appreciate the feedback. Kind regards, Taxifirst
Highly recommend
Excellent taxi company the best around. Reliable, honest and professional. I'm a loyal customer. Keep up the high standards. 😎👌
March 13, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Hi Mark,
Thank you for your great feedback, we really appreciate your comments.
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Samantha, Thank you for taking the time to leave a review, we appreciate the feedback. Kind regards, Taxifirst
The driver wasn’t nice
The driver wasn’t nice. Didn’t drop me exactly where I wanted to drop
March 11, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning, I'm sorry you weren't happy with the service you received. If you would like to contact the office with details of the journey we can investigate the issue. Kind regards, Taxifirst
Mario Taxi First
Mario is one of the most friendly drivers i have come across. He is easy to talk to and gives amazing advice. Easily 10/10 service, clean car and flawless driving. Always a pleasure to have him as my driver.
March 12, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning, Thank you for your 5 star review. We will pass on your thanks to the driver. Kind regards, Taxifirst
Tower Cabs taxis
My tower Cabs taxi was quick to arrive the driver was friendly, helpful and polite and maintained an appropriate conversation which all made a pleasant journey. Thank you.
March 10, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning, Jan,
Thank you for the review. I'll pass this onto Tower Cabs as well for you.
Kind regards, Taxifirst
Dawn was the taxi driver
Had a female driver called dawn put that we were going st George's terrace then city centre said she don't read her notes and she couldn't take us to town due to the fixed price of £9.90 her card machine wasn't working so had to get cashback in the shop she took my rollator walking aid out of boot and put it on the pavement so hard I suffer with a few disabilities so standing up wasn't helpful.After today's experience we won't be using take me anymore as her attitude was really bad and unprofessional and she has now lost take me two good customers this needs to be looked at and I would appreciate an answer £9.90 from Duncombe Avenue Plymouth to st gorges terrace ford Plymouth seems a bit much to pay
March 11, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good evening. i apologies for the experience you have had today. we will look into this for you as all of our drivers are required to have a working card machine per council rules. £9.90 would have been an accurate price for the journey. i apologies for the attitude of the driver. as you know all of our drivers should work professionaly and be courteous. i will be talking with the driver to remind her of the rules and regulations. i once again apologise about this. - TAXIFIRST
I needed a receipt because I have to…
I needed a receipt because I have to provided to the company where I work and the driver gave me a card of the company written with the amount that I paid like if it was the time that I took the cab. I don't know if that is the company's or the driver's policy but for my opinion is very unprofessional and now I don't know what I'm going to provide to my company.
March 10, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning, Manolis.
Thank you for your feedback, you have a few choices when it comes to receipts, the driver can fill out a reciept card in the car which we have used for over 20 years with no issues, if you pay by card the driver can email a reciept in the car, you can email control@taxifirst.net and request an email reciept from us or lastly call 01752 22 22 22 and ask one of our operators to email you across one.
this is the same process as every other taxi firm you may choose to use.
thank you.
The taxi was clean
The taxi was clean , the temperature was perfect and the driver was polite
March 10, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning, Nomsa, thank you for leaving a 5* review. We appreciate the feedback.
Kind regards, Taxifirst
Worst customer service and service…
Worst customer service and service ever!!! Let me tell you this company has took the absolute mick today! I booked a taxi 12 hours in advance then giving me a price of 14 pound max , my taxi then ended up arriving half an hour late and tried to say it’s going to cost more !!! Then iv got out and cancelled as i think thats an absolute joke and iv left my keys on the seat in the drivers car and now iv gotta go and pick them up from the base when my driver was 1 min from my house !! Never again !! Absolute clowns
March 10, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good afternoon Bec.
Thank you for your feedback can you email control@taxifirst.net with your booking details and complaint so I can investigate this.
UPDATE: We are a taxi company in Plymouth, this complaint was regarding a taxi company in Birmingham.
Booked a taxi on the app and said 10…
Booked a taxi on the app and said 10 mins. Not crazy traffic and yet 35 mins later still no taxi and several car changes on the app. Not reliable at all if you are going for a specific time….
March 4, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good afternoon Greg,
Thank you for your feedback, unfortunately due to self employment law if a driver refuses a job that can slow us down but taxi companies cannot do anything about this, but 99.9 % of the time we are happy to say we are always on time. But we apologise if we weren't on this occasion.
Hit and miss service
I pre-booked my taxi the night before using the automated service and received a text reminder an hour before the booking this morning. The taxi arrived over half an hour late, with no apology given for the lateness. I asked the driver to avoid a certain route as there were roadworks. Nevertheless he took that route and we ended up sitting in a long queue of traffic, at which point I had to say something. He did compensate me £2 for ignoring my instructions causing the fare to be higher, but I was still over 30 minutes late into work. A really frustrating experience that leaves me wondering what the point is of pre-booking when there’s no guarantee of what time the taxi will turn up.
February 4, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Elle.
I apologise if we were late, please email control@taxifirst.net with your booking details and complaint so we can investigate this please
Kind regards
Taxifirst.
Pre booked experience
I pre booked my taxi via the app and I was fully informed of my trip and even was sent a text an hour before to remind me and offer the chance to cancel if I needed. I liked the idea as well of holding the money for the trip as well easier for me and safer and easier for the driver. The driver was lovely I have never had a bad driver through this taxi firm so will continue to use when I need a taxi. Thank you
February 1, 2025
Unprompted review
I always use taxifirst as a reliable…
I always use taxifirst as a reliable and friendly service. The taxi arrived very promptly. The driver was polite. Thank you very much for taking me safely to my destination.
January 10, 2025
Unprompted review
Lovely driver, very friendly and polite
The taxi arrived promptly and the driver was so nice, very friendly and polite
I think I had excellent service
January 4, 2025
Unprompted review
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