My driver came to pick me up tonight to take me home and was already on a personal call before I even got into the car. When he hung up, he started asking me really personal questions like, what do I... See more
Company replied
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See what reviewers are saying
Arrived on time. Vehicle clean outside and in, smelt fab! Steve the driver very polite and interesting to chat to. Only the second time using Taxifirst so much better than the first, journeys on the... See more
Company replied
Needed a taxi several times yesterday to get from the garage to work, home and back again while my car was being serviced and MoT'd. They arrived quickly were reasonably priced and each of the drivers... See more
Company replied
I’ve used them twice now to get to the train station and they’ve been absolutely superb. They have kept sending messages with reminders and updates, the car was there even a few min earlier and the jo... See more
Company replied
Company details
Written by the company
Taxifirst is now part of the largest growing taxi group, "Takeme" with over 3000 registered taxis drivers throughout the whole uk.
Contact info
Faraday mill business park, PL4 0SF, Plymouth, United Kingdom
- 01752222222
- control@taxifirst.net
- www.taxifirst.net
4.0
Great
580 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Driver overcharging.
Taxi was prompt. Taxi was booked on the Tower Cabs app with a fixed fare showing as £9.60. The driver asked for £10.20 but eventually and reluctantly settled for £10 as it was more convenient. I was paying cash. Driver said it was more expensive as he had come out of his way as no other driver was in the area. He was also a Taxi-fast driver not Tower. His actions let your company down being as Tower and Taxi-fast are the same company.
March 21, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Karen our apologies for the drivers attitude we will look in to this an have a word with the driver
Driver didn’t help with my luggage in…
Driver didn’t help with my luggage in the rain. He just opened the boot and went back in. When I asked for help he said I’m not an elderly woman so he can’t help me
March 21, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Afternoon Stella, Thank you for your review i am so sorry this has happened to you please could you contact the office so we can investigate further . Kind regards Taxifirst
Been with you for years what a rude…
Been with you for years what a rude unhelpful woman guess I might use another firm and by the way you can tell her it's not illegal to put a folded up buggy in the front of a taxi
March 21, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Morning Michelle, I am sorry you had issues trying to book a car with your fold up buggy. Anything large like prams, wheelchairs, and fold up frames etc cannot go in front seat as for safety reasons it has to go in the boot. Once again apologies for the miscommunication. Kind regards Taxifirst
The communication by text is second to…
The communication by text is second to none . The telephone staff are very helpful . The taxi driver was charming & knowledgeable about the best route .
March 21, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Afternoon Christina, Thank you for your 5 star review and lovely comments about our staff and drivers and service your feedback is important to us and we appreciate it. Kind regards Taxifirst
Nice clean car
Nice clean car, lovely friendly driver, very prompt. Thankyou
March 21, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning, Victoria,
Thank you for taking the time to leave a review. We appreciate the feedback.
Kind regards, Taxifirst
Great driver
Great driver, very friendly and talkative but interesting. Car was immaculate and a comfortable journey.
March 21, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning, Andrew,
Thank you for leaving a 5* review. We are very happy to hear that your driver was friendly and has a perfectly clean car.
Kind regards,Taxifirst
The Taxi fare is too expensive for…
The Taxi fare is too expensive for under 2mile journey i understand bridge toll £2.60 but £15.60 does not warrent a 5 minute Journey not happy with getting riped off. Using taxis for this journey there and back twice a week that is Over £60 for less 8 miles 4x brige tolls cant we have cheaper fairs for loyal customers Me and my autistic son use 8 taxis sometimes more a week and considering using uber all the time because they are cheaper that is a loss of 8 to 10 taxi fares aweek for taxifirst hope you can pass on to company thank you,ive been paying these prices for 4 months now. I really cant afford these fairs no more not finacially sustainable
March 20, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning, If you would like to contact the office with details of your journey we can investigate this further, but as a Plymouth based company we do not keep cars in the Saltash area so the fares reflect having to come from Plymouth. Kind regards Taxifirst
I couldn’t ask for a better experience…
I couldn’t ask for a better experience than I had. 20star if possible!
March 20, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning, Lee,
Thank you for your amazing review, We wish you could give more than 5 stars too!
Kind regards, Taxifirst
Train station journey
Lovely helpful driver prompt and seamless booking g
March 20, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning, Julie.
Thank you for taking the time to leave a 5* review. We appreciate the feedback.
Kind regards, taxifirst
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning, Aidan,
Thank you for the review. We appreciate the feedback.
Kind regards,
Taxifirst
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning, Josh,
Thank you for your 5* review! We appreciate the feedback.
Kind regards,
Taxifirst
Very efficient
Very efficient. Taxi arrived quickly, driver was very pleasant and smooth journey
March 19, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning, Karen,
Thank you for taking the time to leave a review. We appreciate the feedback.
Kind regards,
Taxifirst
Started on £5 when it was a set fair…
Started on £5 when it was a set fair and the car stank and was not in good condition
March 19, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning, Tyra,
I am sorry to hear this. We have put in a request for information to you as we would like to look into this for you and resolve as quickly as we can.
Kind regards,
Taxifirst
Friendly driver
Driver Mo arrived in minutes and was friendly and professional- thank you ☺️
March 19, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning, Frankie
Thank you for your amazing feedback about Mo, I'll pass this onto him if I can.
Kind regards,
Taxifirst
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning, Bobin,
Thank you for the 5* review, we appreciate the feedback.
Kind regards,
Taxifirst
Our driver who was called Abdul he was…
Our driver who was called Abdul he was very helpful and polite
March 15, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning, Mike,
Thank you for your kind words about Abdul. I'll be sure to pass this onto the driver if I can.
Kind regards,
Taxifirst
‘Mistakenly’ charged me £240 extra.
Charged me £276 on a journey that was stated as £32 originally. I’m being refunded the money in 3-5 days but this is an absurd mistake to make? What if I needed this money for something important? Driver was amazing though im sure it wasn’t his fault but jesus is this a crazy mistake from the company. No compensation for draining £270 out of my account when it clearly stated £32, basically fraud, staff member who talked to me was nice about it but I feel like atleast refunding my original journey would be the least they could do, im only being returned the extra £240 they ‘accidentally’ charged me. Ivybridge to plymouth, 15m journey. Insane.
Edit: They have called me to say that they are going to refund me the full amount, I do appreciate this. Thank you for making sure the mistake was corrected.
March 16, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning, Lucas,
Thank you for taking the time to leave a review, and for updating with the confirmation that the error is being rectified. I am sorry that this has happened and for any inconvenience this cause to you while the refund is being processed.
Kind regards,
Taxifirst
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Hi Trisha.
Thank you for taking your time out to leave us a review, we really appreciate your feedback.
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Hi Roger.
Thank you for taking your time out to leave us a review, we really appreciate your feedback.
Friendly driver
A lovely, friendly and patient driver.
There were no issues with arriving at the destination.
March 15, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good afternoon Sandra, Thank you for leaving a 5 star review and we are glad you were pleased with the service. Kind regards, Taxifirst
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