My driver came to pick me up tonight to take me home and was already on a personal call before I even got into the car. When he hung up, he started asking me really personal questions like, what do I... See more
Company replied
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See what reviewers are saying
Arrived on time. Vehicle clean outside and in, smelt fab! Steve the driver very polite and interesting to chat to. Only the second time using Taxifirst so much better than the first, journeys on the... See more
Company replied
Needed a taxi several times yesterday to get from the garage to work, home and back again while my car was being serviced and MoT'd. They arrived quickly were reasonably priced and each of the drivers... See more
Company replied
I’ve used them twice now to get to the train station and they’ve been absolutely superb. They have kept sending messages with reminders and updates, the car was there even a few min earlier and the jo... See more
Company replied
Company details
Written by the company
Taxifirst is now part of the largest growing taxi group, "Takeme" with over 3000 registered taxis drivers throughout the whole uk.
Contact info
Faraday mill business park, PL4 0SF, Plymouth, United Kingdom
- 01752222222
- control@taxifirst.net
- www.taxifirst.net
4.0
Great
580 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A nice experience
We had a very nice trip. Spotless car, very nice driver with a great attitude and a smooth travel.
A+
Thanks!
March 24, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good evening Nicolae,
Thank you for your kind feedback, we really appreciate it.
All journeys are not the same
Arrived on time. Vehicle clean outside and in, smelt fab! Steve the driver very polite and interesting to chat to. Only the second time using Taxifirst so much better than the first, journeys on the same day, similar tariffs. It shouldn’t be but it seems it’s a lottery, standards should be similar as the charges were. #bemoreSteve
March 22, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good evening Kevin,
Thank you for your feedback, we really appreciate it.
Just a 3 min wait from ordering
Just a 3 min wait from ordering. Very helpful driver as I had elderly, slow relative with me.
March 24, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good evening Helen,
Thank you for your kind review, we appreciate it.
Punctual
Punctual. Great communications about arrival times, vehicle etc… faultless.
March 23, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good evening Sandy,
Thank you for your kind feedback, we really appreciate it.
Best one out there for pre-bookings
I’ve used them twice now to get to the train station and they’ve been absolutely superb. They have kept sending messages with reminders and updates, the car was there even a few min earlier and the journey was smooth, the driver great and fare good. Highly highly recommend for pre-bookings.
March 24, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good evening Kalina,
Thank you for your kind review, we really appreciate it.
Very prompt pick up within two minutes…
Very prompt pick up within two minutes of the time requested for. Driver was more than happy to drop off enroute too. Never had a poor journey with TaxiFirst/Towers
March 23, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Patrick,
Thank you for your kind review, we really appreciate it.
Speedy clean taxi 👍
March 23, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Melly,
Thank you for your review, we really appreciate it.
Really easy to book
Really easy to book. On time (always). Pre booking is allowed. Sent txt to say ‘all booked’ and ‘on the way’. Thank you
March 23, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good evening Karen,
Thank you for your positive feedback, we really appreciate it.
Both trips were comfortable and both…
Both trips were comfortable and both drivers were very polite and friendly. The main office also called to ensure that my taxi had collected me. This made me feel very safe. As I was travelling alone. Thank you for that.
March 22, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good evening Kaz,
Thank you very much for your kind review, we really appreciate it.
We had a fantastic driver
We had a fantastic driver. He was calm and collected in the face of adversity.
March 22, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Tim,
Thank you for your kind review, we really appreciate it.
He drive like a Michael Schumacher
March 22, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Cristinel,
We are sorry to hear you had a bad experience tonight, we will definitely have a word with the driver as this is not acceptable.
Kind regards,
TaxiFirst
Charged me an extra 20p after it was a…
Charged me an extra 20p after it was a fixed rate fare of £6.80 this is a cost of living crisis, how dare they tax a disabled single parent household 20p charge!!
March 22, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Morning Stacey, I am sorry that you feel that way but it is in our terms and conditions that there is a 20p booking fee for placing a booking on our app and paying by card Kind regards Taxifirst
Terrible rude driver
This is the most obnoxious driver in you're company.....
No manners at all, just wanted us out the car, no communication skills, period!!! You need to teach this driver how to deal with public on a daily basis...
Getting on and out the taxi being disabled isn't easy...
Management please have a word the driver not acceptable 😑😪
Not happy.
March 22, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Morning Darren, I am so sorry you had issues on your journey If you would like to contact the office with your journey details we will investigate this further. Kind regards Taxifirst
Easy to use
Easy to use , quick service and tracking of taxi excellent, friendly driver . Great service.
March 22, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Afternoon Karen, Thank you for your 5 star review and kind comments about our driver and service your feedback is greatly appreciated. Kind regards Taxifirst
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Afternoon Sian, Thank you for your 5 star review and your kind comment about our service your feedback is greatly appreciated. Kind regards Taxifirst
Lovely kind and friendly driver
Lovely kind and friendly driver. Very punctual and safe driving
March 22, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Afternoon Sharon, Thank you for your 5 star review and kind comments about our driver and service your feedback is greatly appreciated. Kind regards Taxifirst
Drivers were bang on time and a credit…
Drivers were bang on time and a credit to taxi first.
March 21, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
thank you for you kind words we do try our very best to be on time
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning thank you for your kind words
Perfect!
Perfect!
Wonderful ride. The driver very professional and the cost better than other companies.
March 22, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning many thanks for your kind words
Charged me, never turned up
March 22, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Afternoon Richard, Thank you for your review i am sorry this happened to you please could you contact the office so we can investigate this further . Kind regards Taxifirst
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