My driver came to pick me up tonight to take me home and was already on a personal call before I even got into the car. When he hung up, he started asking me really personal questions like, what do I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Arrived on time. Vehicle clean outside and in, smelt fab! Steve the driver very polite and interesting to chat to. Only the second time using Taxifirst so much better than the first, journeys on the... See more
Company replied
Needed a taxi several times yesterday to get from the garage to work, home and back again while my car was being serviced and MoT'd. They arrived quickly were reasonably priced and each of the drivers... See more
Company replied
I’ve used them twice now to get to the train station and they’ve been absolutely superb. They have kept sending messages with reminders and updates, the car was there even a few min earlier and the jo... See more
Company replied
Company details
Written by the company
Taxifirst is now part of the largest growing taxi group, "Takeme" with over 3000 registered taxis drivers throughout the whole uk.
Contact info
Faraday mill business park, PL4 0SF, Plymouth, United Kingdom
- 01752222222
- control@taxifirst.net
- www.taxifirst.net
4.0
Great
580 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast, Polite,Helpful and Good Value
Taxi came within 5 minutes.
Service was super friendly, had a nice little chat with the driver who made me feel really comfortable.
He helped me with my bags of shopping in and out the car.
Price for the taxi was spot on too!
March 27, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Afternoon Sian, Thank you for 5 star review and lovely comments about our service and driver your feedback is greatly appreciated. Kind regards Taxifirst
Great Service
Needed a taxi several times yesterday to get from the garage to work, home and back again while my car was being serviced and MoT'd. They arrived quickly were reasonably priced and each of the drivers was very pleasant. Using the automated service was super easy...well done TaxiFirst!
March 26, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Afternoon Amanda Thank you for your 5 star review and lovely comments about our driver and service your feedback is greatly appreciated. Kind regards Taxifirst
A very kind & helpful driver who looked…
A very kind & helpful driver who looked after our bags and ensured safe entry & exit of the car. He was also happy to chat in an enjoyable way!
….. and more of the same today!
Friday 28/03/2025
March 27, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Afternoon Flick, Thank you for your 5 star review and lovely comments about our driver your feedback is greatly appreciated. Kind regards Taxifirst
Fabulous!
Fab service, the driver was punctual and had a lovely clean vehicle. I have received brilliant and friendly customer service from my allocated drivers on several occasions now. I Would highly recommend this taxi service 😁
March 27, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Afternoon Jodi, Thank you for your 5 star review your feedback is greatly appreciated Kind regards Taxifirst
Insufficient controls
Someone else took my taxi - not acceptable that they allowed this and made my late to my train
March 27, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good afternoon Eleanor, if you could send details of the journey to control@taxifirst.net we can investigate this issue. Kind regards, Taxifirst
The driver was very prompt and polite
The driver was very prompt and polite. The journey passed with no problems.
March 25, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good afternoon Valda, thank you for taking the time to leave a review and we are pleased you are happy with the service. Kind regards, Taxifirst
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Morning Chris, Thank you for your 5 star review and kind comment about our service your feedback is appreciated. Kind regards Taxifirst
1st Class experience!
Driver was on time, very professional, and made me feel very comfortable during my journey. Very happy!!
March 26, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Morning Damian thank you for your 5 star review and lovely comments about our service and driver your feedback is greatly appreciated. Kind regards Taxifirst
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Morning jill, Thank you for your 5 star review your feedback is greatly appreciated. Kind regards Taxifirst
Driver is ontime and very kind and…helpful
Driver is ontime and very kind and helpful
March 26, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Morning Severino, Thank you for your 5 star review and kind comments about our driver and service your feedback is appreciated. Kind regards Taxifirst
My driver was on time
My driver was on time, lovely man to converse with while on the journey to my destination 🙂 very polite and courteous.
March 25, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good evening Angie,
Thank you for your kind review, we really appreciate it.
Came on time and very polite
March 25, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good evening Pauline,
Thank you for your 5* review, we really appreciate it.
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good evening Kat,
Thank you for your kind review,
Kind regards,
TaxiFirst
Great service
Turned up on time, very polite, smooth journey, good price.
Will be using them next time I need a Taxi
March 25, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Anon,
Thank you for your positive feedback, we really appreciate it.
Got me from A to B on time
March 25, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Steve,
Thank you for your 5* feedback, we appreciate it.
Driver was very polite and helpful
Driver was very polite and helpful
March 25, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Sheena,
Thank you for your kind review, we appreciate it.
Anniversary Taxi
On time, very polite and easy to talk to. Excellent driver
March 25, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good evening Robert,
Thank you so much for your feedback, we are happy to hear this.
Andrei was an excellent driver
Andrei was an excellent driver - great route knowledge, very efficient and polite and friendly.
March 25, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good evening Carmel,
Thank you for your kind review, we'll let the driver know as well.
Driver was responsible …
Driver was responsible and used his commonsense to get us to destination on time.
According to the driver my pickup point was indicated wrong maybe due to some technical issue but he made sure that he picked us.
March 25, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Sanjaya,
Thank you for your kind feedback, we really appreciate it.
Very pleasant and courteous driver who…
Very pleasant and courteous driver who arrived on time.
March 24, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good evening Helen,
Thank you for your kind review, we really appreciate it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.