My driver came to pick me up tonight to take me home and was already on a personal call before I even got into the car. When he hung up, he started asking me really personal questions like, what do I... See more
Company replied
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See what reviewers are saying
Arrived on time. Vehicle clean outside and in, smelt fab! Steve the driver very polite and interesting to chat to. Only the second time using Taxifirst so much better than the first, journeys on the... See more
Company replied
Needed a taxi several times yesterday to get from the garage to work, home and back again while my car was being serviced and MoT'd. They arrived quickly were reasonably priced and each of the drivers... See more
Company replied
I’ve used them twice now to get to the train station and they’ve been absolutely superb. They have kept sending messages with reminders and updates, the car was there even a few min earlier and the jo... See more
Company replied
Company details
Written by the company
Taxifirst is now part of the largest growing taxi group, "Takeme" with over 3000 registered taxis drivers throughout the whole uk.
Contact info
Faraday mill business park, PL4 0SF, Plymouth, United Kingdom
- 01752222222
- control@taxifirst.net
- www.taxifirst.net
4.0
Great
580 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Ian,
Thank you for your kind feedback, we really appreciate this.
Really easy and very pleasant driver
March 31, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Ben,
Thank you for your kind review, we really appreciate this.
One of the best drivers
One of the best drivers
Nice Friendly
I hope to see him again
March 31, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Florin,
Thank you for your kind words, we really appreciate it.
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Mrs.lynn,
Thank you for your kind review, we really appreciate it.
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Jolanta,
Thank you for your feedback, we really appreciate it.
Good trip
I had a good trip today. The driver arrived early. He is very friendly and understands everyone. I arrived early for my appointment.
March 31, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning, Thankyou for taking the time to leave a review. We glad you were happy with the service. Kind regards, Taxifirst
Your app kept changing the pickup address so I had to cancel. This has happened before so I am removing the app.pickup…
Your app kept changing the pickup addresss
March 30, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Morning Francis, i apologise you had problems using the app if you pinpoint on the app the address this will work if you are still having problems please contact the office and we are happy to help. Kind regards Taxifirst
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Thank you for your 5 star review your feedback is greatly appreciated.
Driver was very friendly and made me…
Driver was very friendly and made me secure.
March 28, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Donna, thank you for leaving a 5 star review. We are pleased you were happy with the service. Kind regards, Taxifirst
Pre-ordered again via the App and…
Pre-ordered again via the App and Arrived exactly on time. Was kept informed and everything was 5* .. Thank you
March 29, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Susan, thank you for taking the time to leave a review. We're glad the service was 5⭐ Kind regards, Taxifirst
Driver was driving erratically and was…
Driver was driving erratically and was speeding felt very unsafe
March 29, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Chloe, thank you for leaving a review and I'm sorry you didn't have a good journey. If you can contact the office with booking details we can investigate the issue further. Kind regards Taxifirst
The driver is very helpful
March 29, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
thank you for your 5 star review and kind comments about the driver this is appreciated.
Excellent service always
On time very pleasant professional driver 👌 100% safe thank you
March 29, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Morning Kathleen, Thank you for your 5 star review and kind comments about the driver we very much appreciate your feedback
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning, thank you for leaving a 5-star review. We're pleased you're happy with the service. Kind regards, Taxifirst
Dishonest
Booked a wheelchair taxi days in advance to take mom for a Mother’s Day lunch. Turns out they don’t have wheelchair taxis and tried to claim I hadn’t booked one. I explained I definitely did as you have to go to a different page to book a wheelchair taxi and once she doubled checked she just said sorry we don’t have them. No good for me and my family as it was very difficult to find another company to take us and we missed our booking.
March 29, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Joanne, I'm sorry you had to leave a 1 star review. If you would like to contact the office we can investigate this matter. Kind regards Taxifirst
Fraud
They overcharged me and I contacted and informed me that I will receive refund and called four times but still didn’t get it and sign of fraud
March 22, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Shailesh, If you would like to contact the office with details of the journey we can investigate this alleged issue and hopefully resolve it quickly for you. If there is a refund due you and it is going through a bank it can take up to 5 working days. Kind regards, Taxifirst
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Emma, thank you for taking the time to leave a review, we are glad you were pleased with the service. Kind regards, Taxifirst
That was a very positive experience by…
That was a very positive experience by such a lovely lady taxi driver. Thank you so much 😊
March 28, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Morning Sue, thank you for your 5 star review and lovely comments about the driver your feedback is appreciated.
Courteous drivers
The phone was answered quickly, the taxi came a few minutes early and the driver was very courteous.
March 28, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Morning Judi, Thank you for your 5 star review and lovely comments about the driver and service your feedback is greatly appreciated. Kind regards Taxifirst
Real people
I prefer to speak to real people to book taxis and over the years , the people I talk to who do the bookings are very kind snd helpful.
The taxi drivers themselves are friendly and helpful and always on time.
March 26, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Afternoon Ann thank you for your 5 star review and kind comments about our staff and service it is very much appreciated. Kind regards Taxifirst
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