My driver came to pick me up tonight to take me home and was already on a personal call before I even got into the car. When he hung up, he started asking me really personal questions like, what do I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Arrived on time. Vehicle clean outside and in, smelt fab! Steve the driver very polite and interesting to chat to. Only the second time using Taxifirst so much better than the first, journeys on the... See more
Company replied
Needed a taxi several times yesterday to get from the garage to work, home and back again while my car was being serviced and MoT'd. They arrived quickly were reasonably priced and each of the drivers... See more
Company replied
I’ve used them twice now to get to the train station and they’ve been absolutely superb. They have kept sending messages with reminders and updates, the car was there even a few min earlier and the jo... See more
Company replied
Company details
Written by the company
Taxifirst is now part of the largest growing taxi group, "Takeme" with over 3000 registered taxis drivers throughout the whole uk.
Contact info
Faraday mill business park, PL4 0SF, Plymouth, United Kingdom
- 01752222222
- control@taxifirst.net
- www.taxifirst.net
4.0
Great
580 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Morning Mercy, Thank you for your 5 star review and kind comments about the driver and service your feedback is greatly appreciated. Kind regards
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Thank you for your kind words
Polite driver on time
Polite driver on time
Able to pay with a card
Nice clean car
April 3, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Morning thank you for your 5 star reviews and kind comments your feedback is greatly appreciated. Kind regards Taxifirst
Rubbish, won’t be using again!
I pre booked a taxi at 7:30 the night before. It was to pick my girlfriend up in the morning at 8:30 to take her to work at the hospital. She has to be in for 8:50 so left plenty of time for a driver to be confirmed and to pick her up. I pre-paid as well to ensure it would be an easy transaction for her. I had a notification saying it was confirmed first thing in the morning. It then got to 8:42 and there was still no driver confirmed. Very poor service, cancelled the journey and took her to work myself. When pre-paying clients or pre booked journeys can’t be fulfilled, it’s a wonder why people still try with taxis.
April 4, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Owen, I'm sorry you had to leave a 1 star review but if you would like to contact the office with journey details we can investigate this further. We always attempt to be on time but as per our Terms and Conditions we advise leaving an hour if you have to be somewhere for a specific time and also advise that during busy periods we can experience delays and that journeys should be booked to allow for this possible eventuality. Kind regards Taxifirst
Driver arrived on time with a friendly…
Driver arrived on time with a friendly welcome and his car was immaculate. Had a good conversation about Turkey (The Country - not the bird) on route and he even recommended a good chocolate.
April 3, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Morning Vince, Thank you for your 5 star review and kind comments about our driver your feedback is greatly appreciated. Kind regards Taxifirst
Waited over 45mins for taxi
Waited over 45mins for taxi after the booked time and requiring two phone calls to enquire where taxi was. Was told that I the taxi had arrived but a no show after going to a PL 2 site.I had been at the correct location and there is no other site recognised for Tamar coaches in Plymouth.
April 3, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Morning Mr Bevan, Thank you for your 2 star review apologies for the alleged problems on your journey if you would like to contact the office with journey details we can investigate further . Kind regards Taxifirst
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Morning Esther thank you for your 5 star review about our service and driver your feedback is greatly appreciated. Kind regards Taxifirst
Excellent Service as always
Didn’t have to wait long. The driver was very nice, polite and friendly.
April 2, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Morning Lisa, Thank you for your 5 star review and lovely comments about our driver and service your feedback is greatly appreciated. Kind regards Taxifirst
First class service as usual
First class service as usual. Prompt, friendly drivers.
Don’t reckon i’ll be booking an Uber anytime soon.
March 31, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good Morning Alan, Thank you for your 5 star review and lovely comments about our service and driver your feedback is greatly appreciated. Kind regards Taxifirst
Excellent driver
Excellent driver, friendly, super chat; no complaints at all!
April 2, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good afternoon David, Thank you for taking the time to leave a review. We're glad you enjoyed your journey. Kind regards, Taxifirst
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Daniel. Thankyou for leaving a review - if you can contact the office with details of the jobs we can investigate the alleged issues. Kind regards Taxifirst
Perfect booking and excellent in…
Perfect booking and excellent in timing.
The gentleman who picked us up was very helpful,kind and professional. Excellent
April 2, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Mohammed,
Thank you for your kind review, we really appreciate it.
AMAZING SERVICE
AMAZING SERVICE!
I left my keys in the taxi and only discovered this a good few hours after being dropped off at my destination. I rang the office, who immediately tracked down my driver Amed.
Ames very kindly offered to drop my keys to me and Sue in the office was so friendly and professional. I couldn't be more grateful to them! Thank you so much!
April 1, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Sara,
Thank you for your very kind feedback, we really appreciate it. We are glad that we could help you.
The driver was really calm all through…
The driver was really calm all through the ride and helped get my baggage into the car
I found it really thoughtful of him to
Thanks Taxi First
April 1, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Aisosa,
Thank you for your 5* review, we really appreciate it.
Weekend pick ,Very good ,on time for our friends…
Very good ,on time for our friends thank you
March 29, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning AlanandMo,
Thank you for your kind review, we really appreciate it.
Polite and helpful driver
April 1, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good mornng,
Thank you for your feedback, we really appreciate it.
Arrived very quickly, perfect efficient journey.
Quick, timely, clean car, perfect, thank you.
April 1, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Spice,
Thank you for your kind feedback we really appreciate it.
Driver was very rude
Driver was very rude. Preboooked a taxi this morning with a stop added on to it. Advised the driver of this when we got in to be told i never added a stop and was trying to fleece her for the fare. She asked if we had done this before and questioned why we wanted that stop. (3 passengers and one needed to get out there as they work in that area) after 5 minutes of accusations and abuse from driver she marked on the app that she had picked us up where the location that i had already told her we had added showed up on her side. Turns out all she needed to do to see the booking was confirm the pick up could have saved her self from making the trip very uncomfortable She didn’t apologise and tried to tell me i misunderstood her when she was asking if we often try to fleece drivers out of a fare. Really unhappy with how we was treated
April 1, 2025
Unprompted review
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Kayleigh,
Thank you for your feedback, we are sorry to hear this happened. Please e-mail us the details of the journey and we'll be able to identify the driver and look into this.
Thank you,
Kind regards,
TaxiFirst
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Neil,
Thank you for your 5* feedback, we really appreciate it.
Reply from TAXIFIRST, proudly powered by the Takeme Group.
Good morning Angus,
Thank you for your kind review, we really appreciate it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.