Taylor Wimpey Reviews 

The sales team was helpful, patient and professional.

Sharon was very friendly and helpful throughout the process

Taylor Wimpey build good houses. Helen at Calderwood East Calder has been professional and amazingly helpful

Our experience with Taylor Wimpey's
after-sales service has been extremely disappointing. As a developer that promotes values such as “we know how important your new home is” and “you can trust our industry-leading quality,” we would have expected a significantly higher standard of service and communication. Disappointingly, 12 WEEKS after raising a number of concerns we have only just had them completed to a satisfactory standard, this has fallen well short of any commitments made.
Since moving into our home, we've raised a number of concerns but often felt that responses have been dismissive rather than genuinely focusing on understanding the issue being raised. To be completely honest, based on our experience so far, I wouldn't recommend purchasing a new build property to anyone. Furthermore, given the level of service and aftercare we have received throughout this process, I certainly would not recommend purchasing one through Taylor Wimpey. We have not expected Taylor Wimpey to resolve matters outside their control. However, we did expect clearer communication, empathy and issues relating to them being sorted in a timely manner. It may be that the issues experiences are site-specific but Taylor Wimpey have shown a total lack of organisation, responsibility and respect for us as the customer. Ultimately it again falls short on any form of professionalism, urgency or customer service and certainly not considered a priority as repeatedly promised.

Very helpful staff.

From start to finish this experience has been quick and smooth. The team in the office and on the show site are amazing to deal with and answer all questions with expert knowledge

Very professional all through our part exchange experience ( a little bit better offer on our part exchange would have been most welcome )
Overall excellent

We recently bought our new home at Salden Place East with Taylor Wimpey and have had such a positive experience.

A special thank you to Jay, who was our main point of contact throughout the process. He was incredibly helpful, patient and always available to answer our questions. He made what could have been a stressful process feel really straightforward and kept us informed at every stage.

Emma was also lovely to deal with and really helpful whenever we needed anything.

We’re so happy with our new home and really excited to start this next chapter. A huge thank you to Jay, Emma and the whole Taylor Wimpey team at Salden Place East for making the experience such a good one!

⭐⭐⭐⭐⭐

We’re currently in the process of buying our new home with Taylor Wimpey, and I can’t praise Gareth and Corrine enough. They have both been absolutely amazing throughout the whole process.

They’ve been friendly, professional and incredibly helpful, always keeping us informed and making everything feel straightforward and stress-free. Nothing has ever been too much trouble, and they’ve been there to answer any questions we’ve had along the way.

A huge thank you to Gareth and Corrine for making such an exciting milestone even more enjoyable. We really appreciate all your help and support and can’t wait to move into our new home! 🏡❤️

Highly recommend Taylor Wimpey and especially Gareth and Corrine. ⭐⭐⭐⭐⭐

Alan & Claire

We have had a very positive experience with Taylor Wimpey so far. The sales team at Amble Court have been friendly, professional, helpful and responsive throughout the process so far. They have answered all our questions patiently and made what is a very important decision for our family feel much easier and more reassuring. We are very pleased with our new home and look forward to moving in. Thank you to the whole team for your excellent support.

Went to view a new property at Gillingham Lakes .
We have just purchased a 4 bedroom detached and paid our initial deposit. So far we have found the staff very helpful and efficient

Incredible customer service and kindness from Emily at Seaham Garden Village. We will definitely recommend Taylor Wimpey at Seaham!

We have had an excellent experience with Taylor Wimpey at Appledown Meadow, Coventry, from start to finish.

Sandeep from the sales team was fantastic throughout the entire process. He was always available to answer our questions, responded quickly to our phone calls and emails, and kept us informed every step of the way. As first-time buyers, buying a home can feel overwhelming, but Sandeep’s professionalism, patience, and friendly approach made the whole experience much less stressful and gave us confidence throughout the journey.

Following completion, Luke was equally helpful in dealing with the few minor issues we had. He responded promptly to our emails and messages, kept us updated, and made sure everything was resolved quickly and efficiently.

We would like to say a huge thank you to the entire Taylor Wimpey team for making our first home-buying experience such a positive one. We have been extremely impressed with the level of communication, customer service, and the quality of our new home. We wouldn’t hesitate to recommend Taylor Wimpey at Appledown Meadow to anyone looking to buy a new-build home.

Gilly J was great

Very nice staff and allot of information provided

Amazing experience so far. Our developer Vanessa has been wonderful and extremely helpful as myself and my partner are first time buyers and are unsure of how this process works but Vanessa and Taylor Wimpey have been wonderful

The customer service agent Donna was brillant and very informantive . She went out of her way to help us thank you

Michelle at altofts is a true asset there! She was so helpful from start to finish. she answered all the question I asked and was great helping me choose my colours and upgrades. I can’t wait now to get in my new home.

great stress free
great communication

Excellent customer service. Thanks Emma( Mickleover site) for helping in explaining everything in detail