T Brown Group Reviews 320

Hardip (the Engineer) was great! Prompt, polite, helpful and VERY thorough!

Excellent customer service and thorough knowledge of how to resolve the defect was very much at hand

The old kitchen was measured and they also asked what I wanted in the kitchen. Tried keeping it similar to the old one but moving it around. They removed all the cupboards all the tiles and the flooring and put in new plug sockets. Moved all the water pipes and then fitted all the cupboards and the worktops. Simon did nearly all of it and very quick at doing it. Even getting the sink worktop in without cutting it. Also refitted all the washing machines and the cooker. All the cupboards are all in line and the breakfast bar is also there (for show) and all the walls painted. Brilliant job and cannot fault them with the output. The new kitchen is still square but everything is fitted exactly where I wanted it. It might not be what other people want but they did what I wanted and that is 100% good enough for me. Brilliant kitchen and well done on all the ones involved in it.

PCB is not a rare and unknown component - a simple search online shows that they regularly fail, so why wouldn't TBrown order and fit them with ease?

After ordering the wrong part (even I knew the right part number to order), the engineer informed me that I now have to wait for yet another appointment to have the right part fitted.

What a total waste of my time.

Update: After calling to make sure that the engineer would be returning with the correct part (and being told that he would), I have now been informed at 16.55pm that he will not be returning to complete the job as he must first speak to his manager about the part that he needs to get. When he has spoken to his manager and received approval, then he will get the part and give me a new appointment.

What???

A total shambles!! AVOID AT ALL COSTS

Update: Engineer just turned up at 17.44pm and said he doesn't know what the office is talking about because he never spoke to them. Apparently he tried to call them to update the system to say he was running late, but they didn't answer his call.

What a palava !!

I needed to rearrange my annual gas safety check. I was given a slot of 1pm to 8pm. Then in the post on a Saturday I was then given a time of 7:30am to 1pm. With no chance now to get to speak with anyone and not the time they originally gave me I was forced to stay home all day and wait from 7:30am. There was no show and I phoned only to be told that I hadn't allowed access and the engineer had photographed my front door. Liars! There was no knock on the door or ring on my bell and no calling card was left as I would have heard it coming through the letter box. I was given another appointment and again the same thing, yet I was sitting quietly and listening out for the engineer. I phoned again and the woman I spoke to was very unpleasant and denying any wrong doing on their part even after I had by now found countless reviews of this happening to other people. A third arrangement was made and I told her that my front door would now be left open and that I was now filming through my open front door. An engineer showed up on the third attempt. This wasn't it though, as the next day I received a note threatening me with legal action for not allowing access. They are absolute liars and this is not the first time they have done this to me. Previously they were given the benefit of the doubt by me. If I could avoid this company I would, but they are forced on me by my local authority. Given the reviews showing that this not knocking or ringing has been going on for years why don't TBrown tell their workers to video themselves knocking doors and ringing bells as this should put a stop to the claims of no access from photographing a front door. The lack of motivation by TBrown to solve this problem rather suggests that my lazy local council get billed for multiple visits?

Worse’s heating company ever in my life for the last year I have been. Calling out the T Brown group to come and fix my boiler. Every couple of months the pressure drops it stops working. At first I was told my 15 year old boiler was fine. Eventually engineers came out said it need a part. Wrong part was ordered then another part had to be ordered. Once this was fitted I was told my boiler would be fine and it would happen again this was in July. Now we are in October on the 23rd September I called my housing association OOH and logged my boiler had once again broken down. No one turned up and luckily my boiler reset it self. Two days ago I got a call saying that they had an outstanding job and they’re sorry they missed it and they would attend today. An engineer came out black African guy when I called to get his name told me they’re not allowed to give it. He stood in my face and I’m black too. And lied barefaced told me there is nothing wrong with my boiler no visible leaks. How every couple of months your boiler is supposed to loose pressure and stop working I said that is not true he told me it is. Told me to click the reset button for 5 seconds and your boiler will reset it self. I said that is not going to work he told me it will. He said I probably got a leak in a rad on a pipe or the wall and there’s a part that they can put into my boiler that will go through the system and block it up. When I called later this evening because now my boiler for the 50 millionth time has broken down again I was advised by the lovely smart June that this was all lies. We are not dealing with tyres and my boiler is faulty and everyone should be recommending a new one. On his report all he put was no visible leaks heating and hot water working fine. Now I will seek legal advise and take this matter to court it is freezing cold I have a 6 year old with no heating no hot water. You send this engineers to my home to lie and get paid to do the least and especially not their job. I have never been so disgusted with the level of service I have had coming from T Brown group. My 6 year old could do a better job. I hope your all proud of yourselfs because this will go as far as it possible can.

What a dishonest Gas safety
person..I waited in. Was home hours. From 1.00 waited. in fact my son did not even leave the house.
The gas safety person did not attend. I have a loud intercom and a dog that barks. No intercom went off, no dog barked. I was waited near to the hallway. No one called or phoned me. He simply saw it was raining and went home.
Dishonest and liar walk hand in hand. When i rang in. The receptionist did not seemed shocked or appauled. Crocked workers. If i had his name. I would not want him in my house. If he can lie. That means he can steal.

Excellent service: prompt and professional. Management, staff and engineers are helpful, knowledgeable, polite and maintain constant updates where required. I have no hesitation in recommending this superb organisation. From Robin , Resident, Ealing Council Shelterd Housing, Acton W3.

The engineer that attend my appointment was very helpful and did an excellent job.
I would definitely recommend this firm.

Recently I had great service from two engineers one named Callum and one named Darren, they are both well presented, polite, respectful of people's homes, get the job done at a high standard, and work at a good rate.

Also the people on the phone lines are always polite, and work very efficient.

Thank you, kind regards.

Absolutely brilliant workmen, thank you Simon, Peter, Tom, Tony & Zanda- had my kitchen adapted and new floors to allow my wheelchair to run freely - 10/10 work. Many thanks, Ben

This company doesn't listen!!! We always missed the appointment because you never send us the appoinment!!! You still send it to the last tenant for the past 4 years despite us updating the contacts all the time!!! Your system is rubbish!!!

No hot water again. Called this so called company for a repair to my boiler to be told a part needed to be ordered and they would have said parts in two says. Date of the appointment came and I waited in. After the deadline I called to be told someone will be attending to repair. Then received a call only to be told that the part was not ordered but it would be ordered now and repair booked for today. Today i called this despicable company and was told appointment definitely booked for am.today. Then received a call and was told engineer was running late and would I be available for an afternoon call as if I have nothing else to do except waste my time and wait for another no show. Absolutely rubbish service

Vile disgusting company - if I could say zero stars I would.

Left my dying husband without heating and hot water over Xmas - I covered my dying husband with 4 duvets and our disabled son - who needs hot water for medical reasons - in 3 duvets!!!

I need a new boiler - but T Brown fail to show for appointments booked and then posted ‘back dated’ and false ‘no access’ cards - whilst we were in the house.

I have raised a stage one complaint but they are now saying they can’t hear the complaint because they need to squeeze more money out of Peabody first!!!

I took time off work at my expense to wait for the boiler survey - after all my husband is dead and I have lost his wage / so I can ill afford unpaid leave that amounts to nothing and no shows!!!

They are refusing to hear my complaint!!

No wonder they don’t have their complaints procedure online - complaints are filed in the bin it seems!

You should be ashamed / but you won’t be because you don’t give a dam!!

After being without hot water for 2days to find out there is actually no power at all to the boiler. To have T Brown coming out for 10 minutes to tell us that there is nothing that can be done and a part needs to be ordered….. in 6 days time! By the time we have anything fixed it will be 9 days with a boiler without power!

Surely a company with contracts with so many councils/housing associations would keep a stock of parts and have no need to order them in!

Customer service have a ‘there is nothing I can do’ attitude and are happy to tell you that too.

Poorly run company with zero (just like the amount of stars I’d like to award) care, compassion or empathy towards their clients!

A company I would NEVER use out of choice!

Appalling driving, I was cycling along Links Road , Ashtead, when one of there drivers drove straight towards me on the wrong side of the road. Why would anyone do that?

This company have left an 86 year old without heating or hot water for 8 days so far and have said they are still waiting on a part. My poor uncle has to be bathed everyday and has lots of serious health conditions and carers 4 times a day. When I rang to complain the lady was very very rude and unprofessional. Sounded like she couldn’t give a damn and I now feel she’s kept him waiting longer on purpose as I said if anything happens to him I will hold her responsible. Disgusting service to someone so vulnerable.

T Brown came to do annual safety check. The ‘engineer’ had no ID. Claimed to have just lost. Also his pass was out of date. No evidence this was a trained engineer at all !

On the 19/6/24 a member of t brown came to replace a radiator at my mother’s house while he was there my elderly mother had a fall she called the gentleman for help he ran to her picked her up sat her down put tissue on her cut elbow made sure she was ok and then used her phone to call us for help he stayed with her until someone came.
I think this gentleman was so very kind and went out of his way to help for which we are very greatfull

No hot water or heating for 3 days now and they claim its not an emergency! After many calls they contacted me yesterday saying the part had arrived and booked an appointment in 5 days. They state an electrician will also attend. I asked for someone to temporarily fix until the paet was fitted. Engineer was scheduled to attend yesterday, waited all day until I gave up at 9pm. Called again this morning and they are full of excuses and try to fob you off. Had an issue with my boiler from last year, the issue returned and when the engineer attended said I needed a part. This was 3 weeks ago but turns out the part was never ordered. Have no confidence they will even show up to fit the part and if they do will it fix the problem! Extremely frustrating