TC Harrison Group - TC Harrison Peterborough Reviews 2,092

The whole experience buying my new car was professional and straight forward , the staff were exceptional, would highly recommend

very difficult to speak with a salesman and when told they would get someone to ring me back it never happened.seems to be an awful lot of paperwork to complete before collection of vehicle.was told that vehicle owners manual was not supplied with car but available on the internet by 2 staff members and yet when we collected the car the manuals ans service book etc were in the car why did the sales man need to lie !.the engine oil level was too high so was showing a fault code on the instrument cluster.was told the car would have 2 new tyres fitted and it would be road taxed the tyres were fitted but I had to pay for the road tax myself ?,the car was very nicely valeted

Extremely disappointing experience right at the final stage of purchasing a vehicle after searching for the right car for over 3 months.

Prior to collection, I raised concerns regarding chip damage on the driver rear quarter panel and the dealership agreed to respray it. However, when I was later shown photos of the completed work, there was a clear colour mismatch/blending issue.

I felt my request for the paintwork to be redone properly was fair and reasonable, particularly given the visible mismatch. Ken and Ivan were as helpful as they could be throughout the process, however they advised they were not authorised to approve any further work.

Unfortunately, the situation was handled very poorly by the manager on duty, Dan. He was dismissive, condescending, and would not even properly consider the photos I was referring to or look at the car to make an assessment. I was particularly disappointed by the attitude taken, especially over what should have been a relatively straightforward issue to resolve through their own internal workshop.

No alternatives or compromise were offered, and the dealership instead chose to refund my deposit and lose the sale entirely.

As a word of warning to future buyers, I would strongly recommend carefully inspecting the driver-side rear quarter panel on the grey BMW i4 that will likely be relisted.

Overall, this was not the level of professionalism or customer service I expected from such a well-established and reputable dealership with over 95 years of experience.

The young lady who is the motability person in Peterborough is amazing she's so happy and cheerful it puts a smile on your face

I have never had such poor service buying a car! Have been a TCH customer for years and have always had impeccable customer service however my trusty salesman retired so I had to use someone else and it wasn’t a good experience- I will not buy another car from TCH group. We were mislead in what came with the vehicle, told an offer was on which wasn’t (although I will say they did resolve this… eventually!). They didn’t clear the finance promptly and delayed this meaning further repayment was taken from my bank… rang the finance company and they’d requested a new settlement figure 4/5 days after I collected the car and therefore paid less… rang them up on a Thursday to be told they’d sort it and money would be back with me on Monday… then Tuesday. Rang again Friday and was told its all in hand and sorted. Tuesday came with no money… more chasing to be told its been sorted, to then have finance team call me an hour later and settle the money- clearly hadn’t done what we were told. Just feel totally let down with this whole experience!

Great customer service. Efficient and friendly. Delivered on the promises they made and then exceeded expectations by being able to offer an even better deal last minute, even though I had agreed to the original - customer service at its finest. Would highly recommend.

Ken was really helpful and sorted a price that was acceptable to us.
Slight irritation and this is not the Ken fault is still waiting for a charging cable.

The staff are vey helpful and went above and beyond with helping me with my new car

great customer service kept me updated at all times

Excellent service from start to finish.everything explained perfectly by Maria who is a lovely young lady ,very friendly and polite and helped with everything I need to know 10/10 .

Your receptionist Angelica at Oxney Road was exceptional in every way! Could not do enough for us! Made the visit very enjoyable! She is a credit to your team!

Polite friendly staff, happy to help with any questions we had, a little bit of confusion on collection hand over day with last minute member of staff change left waiting whilst they found staff member.
Part ex hand over went well online documents sent and prepared in advance for convenience of signing off making transaction smoother.
Regards to new car there was no spare tyre or inflation kit provided until it was asked for and the interior dash board had not been cleaned from test drive day so that was disappointing but overall a positive friendly experience with sales staff.

Took their time to show various vehicles and advise what would suit our needs the best.

Always polite and patient and knew the process in detail.

Dealt with Ivan and Maria

Exceptional customer service, really went out their way to help us with purchasing our car. Friendly ! Yet professional! Outstanding service. Special thank you to Karl and Alan!

They always make getting a new car very easy.The staff all are very friendly and willing to help at anytime.

Kevin and Alan always give great service and come up with the best deal that suits us.Never pushy and let us make up our minds in our own time.That’s why we keep coming back.

The only bad thing don't know if car had a service when mot due and no service book

Callum was very helpful and I wasn’t subject to all the usual haggling over price. Less BS made for a better experience!

Kevin and Harry were really helpful, I needed a car asap and Kevin was able to to turn it around in 2 day for me to save me additional hire car costs.

They were so friendly and understanding.

From the start to the end it was a lovely experience. Maria helped me with that all process and I can fully enjoy my new Puma.