TCL TV Reviews 

TCL 65R648 8K TV is a defective product, first one I bought from bestbuy lasted a year then white screen of death, replacement from TCL warranty lasted only few months before white screen of death happened again, file BBB complaint and asked for a different model as replacement that doesn't have the white screen of death (many people on reddit have this same issue saying something about a faulty tcon board) and they stopped responding. Never buy a TCL flagship unless you want to spend 4 figures on a TV that will only last 1 year. The TCL 65R648 8K has very light use because it's used as a backup TV in the guest room. The primary heavily used TV + PC Monitor is a Samsung 8K QN700B 55" that I bought at the same time as the TCL 8K and the Samsung is still working for years, pay the extra money for quality, don't go TCL (I can't say cheap because 65R648 is not a cheap TV) and end up with a paperweight and waste your hard earned 4 figures on faulty TCL flagship that only last 1 year.

TCL 40SF540K Constantly crashes, at one stage had tv live sound, and the sound of a previous film I had been watching both going at the same time. The guide is usually a few days behind ???. Power off at wall sorts it but the crashes are become more frequent. Bought through Amazon, its going back. Probably buy a Samsung.

Bought two TVs. One died months ago after less than a year and one is dying. 'Customer service' all designed to get you to go away. Customer service VERY difficult to reach. The AI 'assistant' is maddening. NOT RECOMMENDED. Order at high risk of failure and getting told to go away.

I am extremely disappointed with the customer support experience. The team appears poorly trained, unresponsive, and at times even rude — definitely not what one expects when facing an issue with a new purchase.

This was my first TCL TV, and while I was initially excited, the lack of proper support has turned the experience into a regret. Good products must be backed by reliable service, and unfortunately, that has not been the case here.

I am sharing this so that others are aware — sometimes it’s worth paying a little more for a brand that truly stands by its customers.

We bought a TCL 50 inch TV…..
We are amazed at the picture quality. The picture is like real people in your living room. Amazed at the quality of this TV.

Worst TV ever! Bought the TV which came with 3 yrs warranty, TV spoiled at the 1.5 yrs mark, and they came to collect the TV to check and told me it wasn’t eligible for warranty! Offered me 2 options to refund balance or warranty or buy another tv at discounted price! What nonsense! Then why did I buy the warranty in the first place! Shit quality and even worse customer service and customer recovery solutions…sorely disappointed and be warned if you still want to go ahead to buy the TV!

Absolute garbage,slow software,apps crash all time then tv crashes all together and all can do its switch off from outlet as remote,buttons don't do anything,sometimes when you power up there is no sound,the list just goes on and on,would not buy another TCL brand tv if they paid me,first and last time

Brought this tv last week. Great value for money. Just sometimes freezes but its not a serious problem

Stay clear absolutely rubbish. Sound keeps going. Cannot have a binge watch as you have to resign in to channel for every episode. Amazons service is to restart and reload all channels with password . Really done about five times and don't have the time it's garbage. It also blocks on there Freeview channels which you keep having to reload. Can even return had for 8 months of hell

Awful TV, it’s okay for a while then decides to turn it self off, won’t turn on. I have reset to factory settings every other week. I have a friend who bought the same model and they’ve had the same problem. Definitely would not recommend.

Worst tv I have ever brought, including second hand broken ones.
It turns off randomly, crashes the apps if they ever do eventually start working (don't know, was never able to get far enough to log on), it can't recognize GAMING CONSOLES or let them automatically change to it's hdmi station without doing it manually and the in-built dvd player? It won't play anything in our region.
Which is when it's not forcing you to get up, unplug then replug it in JUST to turn it on.
If you're thinking about buying a TCL tv, just burn your money. You'll at least get warmth out of it for a few seconds, which is more than you'll ever get from their junk tv's

I purchased a 55inch tv just over 8 months ago , a black dot has appeared in the corner of my screen , I contacted coustmer support as it’s still under warranty and they have said I have pressed on the tv to cause it to break , when all I was doing was watching tv ,I am so upset as I purchased the tv hoping it to last for years not 8 months .

If I could give a zero I would ..had tv 3 months the picture jumping the sound keeps on going at 65 and the colour is vibrant and I can't change it ...I had someone came out said part didn't fit thst they brought snd was wrong part !! Now coming again but said if can't be fixed they will take away..but can't give me a tv in meanwhile ...I'm disabled and at home unless in hospital also currently going through chemo ...they don't seem yo want to help ...this has been the worst experience I've ever had with a tv ...PLEASE BE WARNED DONT BUY TCL ....

WORST TV EVER!!! I didn't bother to check reviews as needed a low cost tv for a spare room...biggest mistake I made. It's sooo slow and that's when it decides to work!!! Pay a bit extra and buy a better brand.

DO NOT PURCHASE FROM THIS MANUFACTURER!! I bought a TCL 55 inch tv last September from an authorized Amazon reseller. Last month (yes, less than a year) the screen started flashing and showing double images. I reached out to TCL. I spent about half an hour on the phone troubleshooting with a technician. He determined that I need to send the tv back to them to address, per the warranty. They requested a copy of my receipt and a video clip or photos of the problem. I sent the requested information. TCL’s response? They don’t consider the seller to be “Amazon”. That’s a lame excuse to get out of covering their shoddy product. I blame myself for not reading their reviews before purchasing…I definitely would have purchased another brand if I had.

Absolute most dogshit phone provider ever, felt like I was in 1994, I don't write reviews ever, this is by far the shittiest brand I have laid eyes on and barely functions. Absolutely trash

Extremely Disappointed with TCL Service
I purchased a TCL TV in December 2023 through Amazon, expecting good performance and reliable customer support. Unfortunately, the product has developed issues, and my experience with TCL's after-sales service has been extremely disappointing.

I lodged a service complaint seven days ago using the official TCL app. Despite multiple chats and repeated assurances from their customer service representatives, no technician has visited or even called me. I have all chat records as proof. Every time I follow up, I only receive generic promises with no real action.

As a customer, I feel completely let down. TCL’s service is not only slow but also unresponsive. Based on my experience, I strongly advise others to reconsider purchasing TCL products. If you ever face any technical issue, be prepared for poor customer support and long delays. I regret buying this TV and would not recommend TCL to anyone.

Absolute POS!!! We bought an 85 inch hoping for a good relaxing time watching Television. At first it kept resetting and going back to factory reset. Then you turn on the Television now and before it goes into reset mode it comes with a pink screen and and says TCL ROKU AND GOES OFF BY ITSELF WITH NO WAY OF PROCEEEDING WITH THE RESET. The extended warranty has had us doing everything and we have gotten nowhere so far so what’s the use. I have my papers ready to submit a claim through small claims court but I’m waiting for them give us the latest decision. We have been dealing with them over a week and we have dodge everything they have asked of us and we still have a pile of junk. We waited for over 45 days for the special mounting bracket to come in that we wanted which was also ordered from Walmart at the same time the TV was ordered and they denied the refund because it was after 30 days and said it would have to be turned over the Extended Warranty. It was their fault because they drug their feet on the bracket. Everytime we send them what they ask for they always come back with something else they need. We need help.

Bought an 2025 85 inch TV through Amazon and it lasted a sum total of 2hrs before it turned itself off and won’t come back on. Waiting for Amazon to come and collect it. One to avoid in my opinion

Worst service Ever, Response and fixing the time of my TV has taken more than a month.