teak warehouse UK (not active) 

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Rated 1 out of 5 stars

I ordered a picnic table the first week of June. A couple of emails saying "Oh, we forgot to add tax, etc. so it will be this much more." I said okay, then I have to fill out a credit card form. Th... See more

Rated 1 out of 5 stars

Other reviews talk about the disconcerting ordering process. I made the mistake, in hindsight, of paying up front. That was in early June: six months later, I have no bench and Teak Warehouse stil... See more

Rated 2 out of 5 stars

Ordering system - very good. Score 9 out of 10 Delivery good - delivered at 0645, instead of at 7.30! Score 9 out of 10. Product excellent - Score 9 out of 10! Customer Service - very poor servi... See more

Rated 1 out of 5 stars

I ordered 2 chairs & covers in September 2014. I was advised that they would be in touch to arrange delivery & payment but I have heard nothing since. I tried getting thru on the phone t... See more

Company details

  1. Home & Garden

Written by the company

Beautiful Solid Teak Garden Furniture sold directly to the public via this excellent website


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All reviews

(99)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

lovely styled bench, excellent!

lovely style and smooth finish on our balmoral bench delivered, table matches nicely and construction as the description shows. i actually think its more substantial looking than the photos on website
excellent

July 19, 2013
Unprompted review
Rated 5 out of 5 stars

its looking good on the patio!!

unpacked the chairs on sunday and astounded how good the set looks, miami stacking chairs are superb and the amount of work and skill gone into making these is astonishing
nice solid table,again superb construction and got to say a nice simple website and all easily laid out
top marks, thanks

July 16, 2013
Unprompted review
Rated 5 out of 5 stars

Sturdy, Built and Excellent Finish

set arrived this morning at 8am, thanks for the early one as i got on with my day!
stacking chairs were totally as described and photoed, miami ones i chose and all as you want from a website,same as you look at you receive!

all handeled totally proffesionally as you would expect in a company who have been selling this furniture for years

great stuff!!

July 9, 2013
Unprompted review
Rated 5 out of 5 stars

fabulous garden furniture GLAMTASTIC

My husband treated us to a lovely eight seater teak garden set cant wait to show it off to our friends lets hope they are right and we are going to have a mini heatwave so we can have a lovely bbq im so thrilled with it. It fits lovely on our patio the chap was very friendly and helpful with sizes even though most of the info was on their website being a woman i thought id drive him mad anyway. great furniture at a fantastic price i recently looked at a teak set in a department store which was double the price. now i just need my husband to serve me cocktails a girl can dream great quality great price great service from the office staff to the delivery driver many thanks recommend teak warehouse

July 3, 2013
Unprompted review
Rated 1 out of 5 stars

Probably the worst Customer service I have ever received

I cannot comment on the Furniture as I never received it but the Customer service was the worst I have ever come across. I tried to change the first delivery date and after numerous e-mails and telephone calls I was eventually given new date - 1 month later. Waited in all day , no delivery - I was told the van was stuck in traffic....Surprise Surprise.
Contacted one week later after I contacted them and told them about their poor service and was offered a discount but I politely told them to keep their furniture as I do not trust them as they constantly tell lies.
AVOID!!!!! AVOID!!!!! AVOID!!!!! AVOID!!!!! AVOID!!!!!! AVOID!!!!!!AVOID!!!!!!

July 3, 2013
Unprompted review
teak warehouse UK (not active) logo

Reply from teak warehouse UK (not active)

You can write as many avoids as you want but we will never give in to blackmail and threats, we are far too busy with genuine customers than people like you....

Rated 3 out of 5 stars

Great furniture, shame about service

The furniture is lovely and great quality. The reason we bought it was for this reason. The added bonus is it is great value (which doesn't mean it is ok and will make do - this feels like it will last and I have seen similar quality for several hundred pounds more).
My one gripe is the service which I have found poor, unfortunately. We had the wrong parasol and cushions delivered and no parasole base (but paid for). It took many emails and telephone calls from me (mostly unanswered) before a new delivery date was arranged and payment refunded for the parasol base. There was also no call from the driver to say expected delivery time so my wife waited in all day and it turned up after 7pm! Traffic delays were the reason but a call would be nice to explain.
However, this may just be a blip as other reviews are good and I may well try Teak Warehouse again in the future because of the price and quality.

July 1, 2013
Unprompted review
teak warehouse UK (not active) logo

Reply from teak warehouse UK (not active)

Refunded in cash when told parasol base not need by customer
Delivered and swapped the cushions the day the Green colour arrived
Driver stuck on M25 but still delivering at 7pm and later so everyone got there sets that day
You emailed us 15 times!!! 5 of those before you had bought anything 3 when you were apologising for not paying....we replied 9 times so hardly unanswered..
"The furniture is lovely and great quality"
"great value"
"this feels like it will last and I have seen similar quality for several hundred pounds more"

I WOULD ACTUALLY CALL THIS GREAT SERVICE, GREAT FURNITURE.....

Rated 5 out of 5 stars

quality excellent, service second to none

had a 10 seater stacking set delivered a few weeks ago and did promise the teak warehouse guys a review....great furniture delivered and already had 3 or 4 bar be ques and i reckon i got you guys another sale!
quality excellent, service second to none
thanks lau

June 6, 2013
Unprompted review
Rated 5 out of 5 stars

really pleased with this website!

really pleased with this website!
have ordered the stacking large 10ft set and two loungers and after the lovely weekend we had it is the first real use and look at all the set...really excellent from the quality of the teak down to the cushions supplied. had bar be que yesterday and i think i should be on commision!! i reckon at least two other of our friends will buy from you guys!!
again a real easy simple process and emails came back quickly with questions etc
absolute 10 out of 10

May 7, 2013
Unprompted review
Rated 1 out of 5 stars

The worst company I have ever dealt with and I wanted to give them a minus rating.

We live in France and were visiting family in the UK for one week. We ordered over £1000 worth of teak garden furniture to be delivered on May 1st. [Name] guaranteed that he could deliver on that date as we were catching the ferry home that evening. I made a bank transfer on the Saturday before delivery and e-mailed 3 times after that but there were no replies. Finally on the Wednesday I managed to get through on the telephone to be told that the chairs I had ordered were out of stock. [Name] then tried to make out that he hadn 't received my emails but my computer told me otherwise. I asked for an immediate refund but needless to say I have not yet received it. I shall be contacting trading standards next week. No need to contact trading standards as after this review appeared my money was refunded in full. I was also offered a discount if I changed this review and bought furniture on our next visit. I declined the offer.

May 4, 2013
Unprompted review
teak warehouse UK (not active) logo

Reply from teak warehouse UK (not active)

Rated 5 out of 5 stars

Wonderful teak peanut bench

Decided to order the Teak Peanut Bench for my husbands 75th birthday. Extremely pleased with quality and design, plus the delivery man couldn't have been more helpful. Looking forward to lots of time spent in the garden using it over the summer (depending on weather of course)
Would recommend without hesitation.

April 16, 2013
Unprompted review
Rated 5 out of 5 stars

Would be happy to shop at Teak Warehouse again and recommend it to our friends in the future

I just wanted to let you know that we received the teak set and it arrived in good time delivered by a very polite driver who knew all about teak furniture and we are most pleased with our purchase from Teak Warehouse! The website is very user friendly,the man i spoke to was very knowledgable about all aspects of the wood and gave me some good tips also!
Would be happy to shop at Teak Warehouse again and recommend it to our friends in the future
All in all a good website experience from start to finish

March 21, 2013
Unprompted review
Rated 4 out of 5 stars

Very nice set

I have just received the Atlanta set........very good quality!It made my day!
I will let you know how it is in 1 year time but it looks nicely done for now

May 8, 2012
Unprompted review
Rated 5 out of 5 stars

really good set and bench..!!

arrived on time..quality lovely..price lovely!.....good experience on a furniture site and payment on delivery absoultely great..saw how good everything was then paid driver who happily put all through to the decking..will be buying some loungers in the new year

great deal and experience

December 1, 2011
Unprompted review
Rated 5 out of 5 stars

Good Price on Quality Teak

Good price on Lounger.Cushions good quality
table very heavy and nice quality,same with stacking chairs all assembled..
simple ordering and delivery procedure and highly recommended

September 9, 2011
Unprompted review
Rated 5 out of 5 stars

Far superior to others I have tried

I have no idea why the other reviewer would say it's a scam website. That was not my experience at all. the garden furniture I ordered was delivered quickly, was of good quality and the driver even assembled it for me.
Given that I was given the option to inspect the furniture before paying for it, could pay by cash or cheque upon delivery, I would not hesitate to recommend Teakwarehouse to others.

August 28, 2011
Unprompted review

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