Team Knowhow 

Purchased a laptop for my son when he started high school, he is now 23 and the laptop is long gone however I cannot cancel the annual payments of £50 as Knowhow apparently can't find my account. Bank blocked the payment last year as there were no other options so I did it again however as they have changed the company name the payment went through. I have never used the service, have given all the information I possibly can but the fraudulent company keep taking the money.

We purchased a laptop well over 10 years ago , haven't used the laptop for at least 5 years, there's no way of cancelling the direct debit with the bank and this absolute fraud of a company carry on taking payments.

I penned a review detailing Team Know How's appalling customer treatment. Despite multiple calls to book an appointment, my microwave oven has not been working for some time now and no one at team know how are assisting with getting it fixed or replaced. I had paid my hard earned money on an expensive warranty and the service provided is beyond disappointing!

My dryer purchased from Currys and with a care plan stopped working with a fault at the end of Sept 2023, an engineer came out to fix the problem. He believed he had fixed the problem only for the dryer to fail again when the 1st load was put into be dried.

This has occurred six times now in total and we still have an inoperable dryer three months later which happens to coincide with the worst possible time in the year as the weather is too poor to dry anything outside.

When the fourth failure occurred, I contacted Team Knowhow and requested a replacement or a voucher but was told another visit is required to confirm it isn’t repairable. An engineer came out, and another and there has now been six, yes six visits and it isn’t working 3 months from the 1st failure.

The service from Hotpoint has been fine from an attendance point of view, the technical resolution service poor to say the least, six visits, multiple new components and still not working.

Contacting Team Knowhow.........do you know how frustrating it is to sit there working your way through the automated selection process via the phone and after 3 minutes be told they are unable to take the call by robot voice. Once is ok but multiple times is frankly not good enough.

Following the request to replace after the fourth breakdown we were told it would need approving. Nothing was heard or received for two weeks so we contacted Team Knowhow to be told it had been declined. Were they ever going to tell us? We were sat there with an inoperable machine, and they were sat there doing nothing.
In summary, I have had a broken-down machine for 3 months and from the evidence an uninterested Team Knowhow.

Not happy. I’ve paid my policy for 6 years, PROMPTLY! To begin with, everything was fine. 3rd party engineer arrived on time and wrote off the washing machine (Friday). He told me to call on Wednesday. Know how confirmed the machine was written off and I’d get my voucher/cash in 72 hours. Those hours passed so I called back. But no, I have to call the 3rd party engineers who I have no contract with to get something called an ‘exchange number’. Ok so I call them, but it’s Saturday and the office is closed until Monday. I’m disabled and need my washing machine. How can KnowHow pass the buck like this? Disgusted!

Update: Despite their response below, I’m still waiting. Two weeks without a machine and 11 days since it was written off. Still blaming connect who I have no contract with. Don’t seem to care that I’m disabled.

Further Update: I decided to call the 3rd party company, Connect, who told me they haven’t even written the machine off yet despite being told last Wednesday that it had. That means 24 hours for that to get to knowhow and god knows how many days from then. I can’t even go and buy one as I have no idea whether I’ll receive cash or a voucher. This is what 6 years of loyal & prompt payments gets you. Never again!

Apparently, it’s a voucher to a maximum value of the original purchase price! I bought my machine 8 years ago. It now costs £150 more. I’m not even sure I can get a machine for what I paid for the old one. Forget their plans and put the money away in the bank!

WELL, it’s now been 12 days since the machine was written off, every man and his dog knows it’s written off, yet they still can’t send me the voucher, which comes in the form on an EMAIL!!! No, not until someone’s head spins round and falls off (their reasons are as ridiculous). How hard is it to send an email?!
MERRY CHRISTMAS CURRYS!

Btw, their response, below, is just for show. I emailed them (without any procedural issues) and, so far, they’ve ignored me. 🙄

FINALLY, FOURTEEN DAYS after it was written off, my voucher arrived; £211.46. Their cheapest 1400 spin machine is £229, which is what I paid for my Kenwood with more features 8 years ago. The Kenwood now costs £379. Knowhow’s terms state equal or to the value I originally paid and a voucher for delivery. You’ve guessed it, no delivery voucher. £30 to get it delivered (their lowest delivery price). Lower than a snake’s belly. I will never use Curry’s again and certainly not Team Knowhow! I’ll advise everyone I know to do likewise.

Cannot get through to anyone for weeks now to cancel my washing machine cover it's disgusting been try about 3 times a day for weeks now

I wrote review about team know how and their absolutely disgusting way of treating customers ,appointment on 20.11.23not fixed another on 5.12.23 ,sparks from cooker after engineer fitted element, said requesting write off , I phoned next day no it’s declined , no update from them so another appointment today 12.12.23, time slot sent yesterday ,engineer name , received message this morning , been sent to write off department , update soon, checked tracking appointment cancelled, then text issue can I call , declined again so another appointment had to get booked for 15.12.23, I have no means of cooking ,they just couldn’t care less , so perhaps start telling customers what we actually pay care plans for , the worst company I’ve ever dealt with ,no interest or understanding , do not use them as you will just waste your money

I’m 68 years old disabled being paying my white goods for years no phone lines being answered to repair my tumble dryer being trying every number all day I’m disgusted at the service try answering the calls

Booked repair for oven , engineer arrived said it's the fan, couldn't remove fan ,so used blow torch , WD 40, hammered it, eventually done , now makes a dreadful noise , original problem still exists of not maintaining temperature, second repair yesterday 5.12.23, engineer said it's heating element, fitted it , cooker sparks everywhere , meter tripped, now not working , sio I have no means of cooking, he said I will request a write off they will call you later, no call no response whatsoever, I called again today, apparently write off was denied, no call to tell me , no appointment booked to repair the damage engineer caused, now I try booking 12.12.23 soonest one , I have nothing to cook with , as it's all one oven, grill, absolutely disgusting behaviour , do not waste money on the care plan when buying from Currys, as it lacks any care What's,

Paying a yearly insurance charge in case of any fault on my cooker and getting terrible service in return. Engineer came to look at cooker nearly 2 months ago and said a new part needed to be ordered. Have had 3 phone calls saying part was in stock and a date was arranged to fit it and each time had another call saying this was cancelled as part was not in? The left hand does not know what the right hand is doing. Why state the part is in stock then say its not. Will not be renewing my cover for this service as it is an utterly pathetic response from a group of people who constantly lie and have no idea what they are doing.

Friendly and helpful store staff but the system and communications between repair hub and store and with me were lamentably poor. Days were wasted by returning the item for a simple switching off of Find My Phone which could have easily been done remotely.

Within 15 days we have had our washing machine break down with the SAME FAULT twice. Each time the engineer visits he claims not to have the correct parts and we have to rebook a visit. Then 15 days later the machine breaks again. Same fault. Same result. A wasted day off waiting in to be told he does not have the parts to fix it

I will not use this repair service again. I suggest you avoid it. I'm spending a fortune in launderette costs because they supposedly cannot supply their engineers with repair parts, not to mention parts that can last more than 15 days.

I queried had we been given a duff part...no that's usual with Samsung electronics!!!

Have cover for a drier , team came out and identified the issue, looked into the part and immediately saw it was out of stock … that’s ok if they can’t fix within a week they replace … after waiting exactly a week(they insisted ) even though it was blatantly obvious the appliance was not going to be fixed within a week, we sucked it up and waited , then we receive an email voucher to replace the drier … way below the price of a new one , challenged this and was upped a little but to get a like for like for the one we were replacing we had to pay extra , only none were in stock at the time but were told we could pre order one and that they were due a delivery within a couple of weeks … Ordered and paid 16/10/23 , didn’t get one on the closest restock date but were assured by email that within a week of the 30th Oct our drier would be delivered … finally we seemed to be getting somewhere , only were not it’s now 21/11/23 and surprise surprise no drier still and no further contact from Curry’s/ Know how when to now expect it. Making the whole process of paying a monthly cover to avoid paying out and waiting a total waste of time , we’ve still had to fork out and because we can only buy from Curry’s have been left to wait weeks and weeks for our appliance , very frustrating when they are in stock in with other retailers and more competitively priced , If I’d have known it would be such a long drawn out nightmare I’d have saved myself the bother.

Brought a tumble dryer from curry’s
No help after 7 repairs
Absolutely disgraceful and no one helps

In store service to collect my phone was horrendous when told it had been delivered in store not one person appeared concerned that they were unable to find it. Was even sent away the first time, and it was in a cupboard unlocked in the store the whole time.

Appalling service!
We took out a care-plan policy when we bought our cooker a number of years ago and have been paying monthly ever since. We have previously called on the service several times and received a fast response.

However Currys now appear to have changed their procedures and calls to the contact number for service matters are now routed to a call centre outside the UK which appear to be India. Unfortunately on the two phone calls we made to try to arrange a visit the first call was answered by a lady that hardly understood English and after a 20 minute call eventually managed to relay to us that someone would call back the next day as their computer was down.

Having not heard after a couple of days I called again and after another half hour call involving being asked several times to hold I was then told that as their computers were down(again) an engineer would call us direct within 72 hours to make an appointment. No-one called.

This is appalling service and we currently have a range cooker with a grill and an oven that only become luke warm when switched on and i need this resolved urgently.

The team at Curry’s Burton and in particular Ben (Benjamin) were exceptional in their customer focused support. Their support was extremely appreciated, they kept us fully informed through the repair process and invested significantly in ensuring that we were supported and assured throughout. A great team with a real and honest customer focus.

Been trying to get through for past few days. After being on hold for 40+ minutes i get cut off! Complete waste of time trying to contact them. Team know how are a waste of time. Good luck trying to get through!

We have had a repair fo our tv that was due ba k on 7 days. Now 15 days and despite 6 forms of contact we do not get satisfactory timescale response. Very very poor customer service and once we get a result I will be ending my care plan and and use others to go elsewhere. Really really angry with customer service.

Awful service
They lie to customers and always change the appointments.