tebayservices.com Reviews 78

Our visit suggests something maybe amiss at Tebay services (S) on September 1st. Nothing was passable, very poor value for money, dirty toilets and discoving that I’d just paid £1.55 per litre for unleaded when I went to pay with no sign of prices mentioned at the pump, meant it was no more Tebay, Gloucester & Cairn Lodge for me.

Very good selection but not enough staff. Took ages so we left. What a joke

How did the 5 star Tebay Southbound services become so poor over night??
The recent refurbishment is in my opinion a disaster…. Cold, clinical, confusing, limited, poor service…. Oh how I long for the old services of a few months ago. I have tried this new system 3 times now hoping for improvement, so after literally decades of being a Tebay fan, I’ll head off somewhere else next trip. And looking at how quiet this once thriving services is, I see I’m not the only one!

All hype, no substance.

Despite its TV-fueled reputation, this place is just an overpriced service stop masquerading as something special. First impressions were underwhelming — the entrance felt chaotic, poorly presented, and lacking warmth.

I’ll give credit where it’s due: the deli section had a tempting selection and friendly staff, a rare bright spot. But once I reached the tills, everything changed. Staff seemed unprepared, disengaged, and clearly struggling with basic service — no initiative, no courtesy.

It relies far too heavily on media buzz to justify inflated prices and mediocre standards. I passed far better spots nearby, with half the hype and double the quality.

Won’t be returning.

Very disappointing.
A very dirty service station on the M6 motorway. Toilets disgusting. The food had been cooked a while ago and served barely warm. We threw our meals away. Items sold in the shop were very expensive. We didn’t buy anything. We shall not visit again and don’t advise that you do either.

I always pop into tebay either side for their macaroni cheese as it is always amazing… well what have they done? It wasn’t as nice and very tight portion and cold didn’t come with chips so pay extra which is fine.. but then cold chips.. cold peas. No dogs!? Guys get your act together.. still hungry 🤯

The change in policy regarding dogs is very short-sighted. This was one of the main USPs from our perspective, as dog owners, that differentiated it from every other souless m/way services.
The vast majority of dog owners are responsible regarding their pooches.
The outside seating area at Tebay is useless when it's ***ing down 80% of the time.
We will be boycotting the services until they reverse this stupid policy and suggest all dog owners do likewise and hit them in the pocket, which is the only language they appear to understand.

breakfast was great but waiting 30 minutes to get it was not good only 2 people in front of us , there was 5 young girls serving the food and they didn’t have a clue what they were doing not their fault they should be guided by a senior member of staff £37 for 2 breakfasts and coffee you would expect a better service.

I stopped southbound Monday, northbound today, Thursday.
Southbound was good, but at 3pm the fish looked like it had been sat out for some time, tasty though and the farm shop visit was worthwhile, that would deserve 4 stars. I feel let down today though, my cottage pie was not very hot, the service slow from someone who didn't look like they wanted to be there, just not the service I expect from a place that has such a good reputation. I usually stop at Cairn Lodge another Farm shop services. I think I'll be going there next time.

We travel from Lancaster regularly for a Sunday roast and as the place has just been refurbished we were looking forward to seeing the improvements. However the food was shocking, cold veg,tough beef no gravy and really disappointing.

We stopped Northbound this Thursday eve. Staff lovely but I’m afraid the food in the restaurant was left on an open table in the middle of the restaurant. Food included bread rolls, pastries etc. The food was covered in flies no attempt had been made to cover the food. Also the cakes in the shop were also uncovered.

Completely shocked and will not be returning to ever eat North or Southbound.

We have visited on many occasions with our dog. It was great that there was an area that we could sit inside and have a meal. That was until the new policy. Foyer only. Outside seating like an afterthought. What about when it's raining and cold? No thank you. You've lost our business and recommendation for dog friendly stop.

We have four lots of freinds in Edinburgh Glasgow and often travel there at least 4x A year. Always stopping at T Bay service's both north and south. North, being best as we love feeding the duck's with proper duck food. The pies 🥧 there are Fabulous the dining 🍽 is incredible and staff are really helpful and inspiring. The farm shop is that good we now have fridge in the boot of the car 🚗. But I'm a whiskey drinker and love the whiskeys T Bay sell I've now over the last year been collecting the odd bottle between £48.and £72 and can say I'm vary imprest the james ladies range is smooth and with lots of flavour..the meat/ pastries ar remarkable 😀 hooray for T-bay service on the M6 North.

Just read last review and completely agree
A regular visitor and was great that we could sit down and relax with a proper cuppa with our dog! Now unfortunately NOT DOG friendly - outside tables poor quality and if it’s raining there’s no hope !
What has happened to this normally great stop ! Won’t be returning !

Been dropping into Tebay very regularly for the last 15 years but over those 15 years there's been ups and downs in quality of food and produce but never a dip in customer service. It was a destination for us, not just passing through the services. However that has changed since yesterday. The dog friendly side of the restaurant which was very necessary for a lot of people had now been deemed dog unfriendly! Small A4 notice on the entrance and a printed line on the floor to warn people No Dogs!!! Allegedly after only one anti social incident when Inspectors were in. Staff are appalled! It's just not good enough to put up a tent and outside tables and still call yourself dog friendly. And the food just isn't good enough or worth the trip anymore. We used to visit as a destination and spend at least £80-100 each visit (usually 4 trips a month) on meat and veg and eating lunch but I think this was the straw that broke the camel's back.

Stopped briefly Southbound. Used to love Tebay -have been going for years and usually buy things in the shop but it’s going downhill. £8 for slice of carrot cake and a regular cappuccino. Coffee was burnt and bitter and less than half the cup filled. Extremely busy, as always, but I think now not worth the effort. I will be stopping elsewhere.

Tebay Southbound has the builders in, so when I stopped recently, the servery area was extremely cold (open to the cold air behind temporary hoardings). I ordered a bacon roll which was served on a cold plate, in a cold (possibly chilled) roll, and then there was a queue to pay (only one till operating with a huge queue, with several other staff standing about) so by the time I sat down to eat it, it was entirely cold, and not very nice. I emailed Tebay about this experience, and have not had so much as an acknowledgment. They make a great fuss about the quality of the food they serve, but I’d have been better off pushing on to the Burger King at Killington Lake. Always sad to see a previously great business going downhill.

Very expensive breakfast. One tiny piece of toast with full breakfast. The food was cold and the restaurant was cold. I wouldn’t stop there again. Felt ripped off. The staff in the restaurant were very nice though. Went into the shop which was empty and I felt like I was being followed around in case I pinched something so I walked out. Could not be bothered to shop as made to feel uncomfortable.

Stopped at the Southbound services, shocked at the ridiculous prices. £5.35 for a sausage roll. Two takeaway teas, a small orange juice and a small pack of sandwiches was £17.75.

Everything else in their shop is like a sketch from the 'I saw you coming' shop with Harry Enfield.

You're having a laugh Tebay Services aren't you? Ha ha ha! Very funny.

As a company you have just destroyed your reputation by ridiculing and insulting the British public with your stupid pricing structure. Even your staff think your recent price hike is crazy. Through your greed you will end up destroying yourself. I'll never buy anything again from your services, including the Northbound.

To quote a phrase 'You've got too big for your boots'

What has happened to this business?
I used to stop here for food and drink every time I travelled betweeen Scotland and England, and was always happy with everything.
This last time I visited (after an interval of around 9 months) everything had changed. Long queues, not enough staff, and the food was absolutely awful. I purchased a chicken, bacon and mayonnaise sandwich which I started to eat straight away in my car in the car park. It was truly the worst sandwich I have ever tasted - bits of mashed up chicken in mayonnaise spread thinly on the bread, hardly covering it in places, with some very very tiny bits of bacon! And the bread was soggy in places where the mayo had seeped through. Unbelievably nasty - it went straight in the bin. I had also bought some soup which was tasteless, and this was also disposed of. A few days later I logged into their website and sent a message regarding this experience but they never bothered to acknowledge or reply. Never again will I visit this place.