The case itself is excellent, however, one of the attachments securing the cross body strap sheared off. Despite being offered a replacement within the guarantee, it took two months for this to happe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Firstly to be fair, I have ordered cases over the years for my iPhone 15 and now my 17, and both arrived within a few days and are great quality. However, I emailed customer service a week ago, a... See more
I’ve been using Tech21 case for years and they’re brilliant. I’m a serial phone dropper and my phone has never been damaged in a Tech21 case. Because I’ve been so pleased with them, I decided to give... See more
Customer service is not an option by phot or chat. Customer waits for days before get response. Need tech21 to invest in customer service and post sales.
Company replied
Company details
Written by the company
Since 2005, we’ve been creating rock-solid protection that lets you use your tech devices carefree. We get that you're going to drop your tech more than once, so unlike other cases, ours protect drop after drop. The impact absorbing technology in our cases is designed by dedicated in-house scientists and is totally unique to tech21, ensuring that we’re offering the most durable materials and best drop protection around. And now with the addition of biodegradable materials and microbe-fighting formulas, tech21 products offer cleaner, more sustainable phone protection.
Contact info
5 Church Street, TW1 3NJ, London, United Kingdom
- +442033017690
- helpdesk@tech21.com
- www.tech21.com
3.5
Average
11K reviews
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
press button missing on case.
I ordered a protection for my Iphone 16, there was a button missing , I tried to reach them wit 15 mails, I never received a personal response or a solution,
this was my 4th case I bought with Tech21, it will be my last.
August 11, 2025
Unprompted review
Reply from Tech21
We're sorry to hear that your iPhone 16 case arrived with a missing button and that you haven't received a response to your emails. We appreciate your feedback and will investigate this issue to improve our customer service.
Sent me an empty package.
Sent me an empty package.. spoke with customer service tried to blame evri, and said I need to try recover cost through them.
Utter scammers.
July 21, 2025
Reply from Tech21
We are very sorry to hear that you received an empty package. We take your feedback seriously and will investigate this issue with our delivery partner. Thank you.
Reply from Tech21
We're happy to hear that your purchase was simple and delivery was easy. Thank you for your positive feedback!
Great phone 16 pro phone case cool…
Great phone 16 pro phone case cool purple hologram.
July 23, 2025
Reply from Tech21
Thank you for taking the time to provide your feedback, will be glad to share with the appropriate team. We greatly appreciate your loyalty and interest in our brand.
Standard always high…
always purchase my phone cases from Tech21 as I can be sure of the quality, and it’s the best protection for my phone
July 25, 2025
Reply from Tech21
Thank you for taking the time to provide your feedback, will be glad to share with the appropriate team. We greatly appreciate your loyalty and interest in our brand.
Reply from Tech21
Thank you for taking the time to provide your feedback, will be glad to share with the appropriate team. We greatly appreciate your loyalty and interest in our brand.
Reply from Tech21
Thank you for taking the time to provide your feedback, will be glad to share with the appropriate team. We greatly appreciate your loyalty and interest in our brand.
Great product, clear and bright blue. Love it
Great product. Best tech21 case yet. Love it. Great service. A bit slow considering it free delivery but arrived okay. Really needs protection for the camera smart side button. Blue colour is awesome.
July 23, 2025
Reply from Tech21
We're happy you love the case and the blue color! We appreciate your feedback regarding the delivery and camera/button protection. We'll consider this to improve our products and services. Thanks!
Fabulous product well made quality item…
Fabulous product well made quality item and apple approved so all good. The body lanyard is amazing and will be perfect when on holiday or in big cities for safety and convenience
August 4, 2025
Unprompted review
Reply from Tech21
We're happy to hear that you find our product fabulous and well-made! It's great to know the body lanyard will be perfect for your holidays and city trips, offering both safety and convenience. Thanks for your positive feedback!
Be responsible and gonna solve the problem soon.
July 23, 2025
Reply from Tech21
We appreciate your feedback. We are committed to addressing the issue promptly and ensuring a satisfactory resolution for you.
Customer service was TERRIBLE
Customer service was TERRIBLE. The only way to "get help" is to send an email and then the email is ignored. I only got a response back when I wanted to start a return, all other emails were ignored.
July 23, 2025
Reply from Tech21
We apologize that our support didn't meet your expectations. We appreciate you bringing this to our attention. We'll investigate how to improve our response times.
Tech21: best cases & best customer service
Tech21 not only makes the best cases on the market, also take exemplary care of your customers. I had a problem with the purchase and customer service solved it quickly and very efficiently, exemplary for the customer. Moments like this make all the difference. I will continue to be your client Tech21. Thank you very much.
August 6, 2025
Unprompted review
Reply from Tech21
We're happy to hear that our cases meet your expectations. It's great to know that our customer service team resolved your issue quickly and efficiently. We appreciate your continued patronage and thank you for your feedback.
Warranty exchange and this case is…
Warranty exchange and this case is amazing! Far exceeded my expectations
July 22, 2025
Reply from Tech21
Thank you for taking the time to provide your feedback, will be glad to share with the appropriate team. We greatly appreciate your loyalty and interest in our brand.
Customer service stinks
July 21, 2025
Reply from Tech21
We apologize that our support didn't meet your expectations. We appreciate you bringing this to our attention. We'll investigate how to improve the support provided.
Replacement Case Is Terrible
The replacement case I received was defective. It ripped as I installed my phone into it. I sent an immediate photo and I am being told I have to wait 60 days for a replacement.
July 22, 2025
Reply from Tech21
We're so sorry the replacement case ripped during installation. We know waiting 60 days for a replacement isn't ideal. We're looking into this issue. Thanks for your feedback and patience.
Reply from Tech21
We're happy to hear that your exchange was seamless and quick! Thank you for your positive feedback; we appreciate it.
Need to change delivery company evri
Need to change delivery company evri. Went to collect parcel it had been opened and was empty. Didn't get chance to get replacement sent from tech21 they just reimbursed my payment
July 22, 2025
Reply from Tech21
We're very sorry to hear your parcel arrived opened and empty. We appreciate you bringing this to our attention and we'll investigate this issue with our delivery processes. Thank you.
Zero stars
Zero stars - never received the item which cost £80 and they have ignored my emails. Am looking to take them to small claims court. Appalling service! Would never buy from them again!!!!
Gill Burke
June 19, 2025
Reply from Tech21
We are very sorry to hear that you did not receive your order and that our communication was not helpful. We take your comments seriously and will investigate this issue. Thank you for your feedback.
Nearly plastic-free shipping materials
Nearly plastic-free shipping materials! I was impressed! The case was delivered in a timely manner and I like the case. This would have been 5 stars except that the case covers two ports on my Macbook and I still couldn't tell that would be the case from the website where I ordered it when I went back to check. It should be made clear that the case is only for 2-port 13-inch MacBook Pros.
July 21, 2025
Reply from Tech21
We appreciate your feedback and are glad you like the case and our shipping materials. We're sorry the case covers two ports on your Macbook and that our website didn't clearly state the case is only for 2-port 13-inch MacBook Pros. We'll review the product description to ensure this is clearer for future customers.
Reply from Tech21
We're happy to hear that our warranty claim process was quick for you. Thank you for your positive feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.