The case itself is excellent, however, one of the attachments securing the cross body strap sheared off. Despite being offered a replacement within the guarantee, it took two months for this to happe... See more
Company replied
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Review summary
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Based on these reviews
Firstly to be fair, I have ordered cases over the years for my iPhone 15 and now my 17, and both arrived within a few days and are great quality. However, I emailed customer service a week ago, a... See more
I’ve been using Tech21 case for years and they’re brilliant. I’m a serial phone dropper and my phone has never been damaged in a Tech21 case. Because I’ve been so pleased with them, I decided to give... See more
Customer service is not an option by phot or chat. Customer waits for days before get response. Need tech21 to invest in customer service and post sales.
Company replied
Company details
Written by the company
Since 2005, we’ve been creating rock-solid protection that lets you use your tech devices carefree. We get that you're going to drop your tech more than once, so unlike other cases, ours protect drop after drop. The impact absorbing technology in our cases is designed by dedicated in-house scientists and is totally unique to tech21, ensuring that we’re offering the most durable materials and best drop protection around. And now with the addition of biodegradable materials and microbe-fighting formulas, tech21 products offer cleaner, more sustainable phone protection.
Contact info
5 Church Street, TW1 3NJ, London, United Kingdom
- +442033017690
- helpdesk@tech21.com
- www.tech21.com
3.5
Average
11K reviews
Replied to 47% of negative reviews
Typically replies within 2 weeks
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Tech21 5*****
I’ve been a Tech21 user for as long as I can remember! Once you found a product that never lets you down, why change?
July 21, 2025
Reply from Tech21
We appreciate your long-time support! It's wonderful to hear our products have consistently met your expectations. Thank you for sharing your positive experience with us.
Ideal protective cover
Ideal protective cover; it does the job! Same brand as I used on earlier phone.
July 17, 2025
Reply from Tech21
We're happy to hear that our protective cover is ideal for you and does the job! We appreciate your continued trust in our brand.
Thank you for shipping out my product…
Thank you for shipping out my product in a nice time. The process was quick and the questions were simple to understand about what I needed. Thank you.
July 17, 2025
Reply from Tech21
We're happy to hear that you had a positive experience! We appreciate you taking the time to share your feedback regarding the quick shipping and simple process.
Replacement delay
The case itself is excellent, however, one of the attachments securing the cross body strap sheared off. Despite being offered a replacement within the guarantee, it took two months for this to happen. I think it was an issue with the help desk computerised system, which I hope is now resolved.
July 18, 2025
Reply from Tech21
We appreciate your feedback on the case and the strap attachment issue. We're sorry the replacement took so long and that you experienced a problem with our system. We'll look into this to improve our service.
Reply from Tech21
Thank you for taking the time to provide your feedback, will be glad to share with the appropriate team. We greatly appreciate your loyalty and interest in our brand.
Best customer service best case.
July 16, 2025
Reply from Tech21
We're glad you had a great experience with our customer service and product. Thank you for your positive feedback; it means a lot to us.
OK, but not brilliant
Z Fold 7 cover is good for general drop protection, but no hinge protection and the front cover strip next to the hinge doesn't stay in place for long
The reply below from Tech21 doesn't ring true re reviewing for future improvement. The design of the cover has essentially been exactly the same since at least as far back as Z Fold 3. In fact I believe they used to have adhesive on the front screen side strip, but don't now, so it just floats around. So there's been no real product improvement on covers for Z Fold devices in years.
July 14, 2025
Reply from Tech21
We appreciate your feedback on the Z Fold 7 cover. We're sorry the hinge protection and front cover strip didn't meet your expectations. We'll review this for improvements.
Highly disappointing experience
Sorry. Can’t really review as Evri failed to deliver the product. Took them over a week to stop saying ‘delayed’ to then saying ‘damaged’ and I had to chase Tech21 3 times for some form of update. Overall experience then very poor.
July 14, 2025
Reply from Tech21
We're very sorry to hear about the delivery issues and the delayed updates you experienced. We appreciate you bringing this to our attention, and we'll look into how we can improve our service.
Wrong Case size
I received the wrong case size for my phone. And figuring how to make return has been difficult there was no return information and your website was not very helpful.
July 10, 2025
Reply from Tech21
We regret that the incorrect case size was sent. We're also sorry the return process was difficult. We'll review our website's return instructions to improve clarity. Thanks for your feedback.
The case is great
The case is great, protects the phone great, thanks.5*
John R
July 25, 2025
Unprompted review
Reply from Tech21
We're happy to hear that our case is providing great protection for your phone. We appreciate your positive feedback and thank you!
Great that Tech 21 replaced my broken…
Great that Tech 21 replaced my broken item but it took a long time to receive contact from them.
July 9, 2025
Reply from Tech21
We appreciate your feedback and are glad we could replace your item. We apologize for the delay in our response and will review our support process.
High quality cases & service
High quality cases, have been using them for years! Even better service! would recommend!!
July 21, 2025
Unprompted review
Reply from Tech21
We're happy to hear that you are pleased with our cases and service! We appreciate your long-term support and recommendation. Thanks so much!
Really great product fits good on my…
Really great product fits good on my iPhone 13 Pro Max
July 4, 2025
Reply from Tech21
We're happy to hear that our product fits your iPhone 13 Pro Max well. Thank you for your great feedback; we appreciate it!
Even one star is too much
I placed an order and after 2 working days I asked them about expected shipping time. Instead of receiving any aswer my order was cancelled saying the item was out of stock. According to their website the item was in stock so I placed another order. It was cancelled again saying it was “at my request”. I asked them what’s that supposed to mean but never got an answer.
July 12, 2025
Unprompted review
Reply from Tech21
We regret that your order was canceled and that you did not receive a response regarding the reason. We apologize for the confusion and any inconvenience this may have caused. We'll investigate this issue to prevent similar situations in the future. Thank you for bringing this to our attention.
Poor product description
The description of the items when I bought them was not clear. I just wanted to buy screen protectors but they came with a case which I already have. I wanted a screen protector to use with the existing tech 21 case.
July 4, 2025
Reply from Tech21
We appreciate your feedback and are sorry the item description was unclear. We'll review the product information to ensure it accurately reflects what customers will receive. Thank you for bringing this to our attention.
Superb customer service.
Unfortunately I cannot rate the company's product as the package I received was empty and appeared to have been opened prior to delivery.
However I gave this company a five star rating because of their superb customer service. I was given a refund immediately. Well done
July 3, 2025
Reply from Tech21
We appreciate your feedback and are so glad we could resolve the issue with your order. We are happy to hear that you were satisfied with our customer service. Thank you.
Reply from Tech21
We're happy to hear that you received a good discount and your order arrived quickly and in good condition. Thank you for your feedback!
Great quality
July 2, 2025
Reply from Tech21
Thank you for taking the time to provide your feedback, will be glad to share with the appropriate team. We greatly appreciate your loyalty and interest in our brand.
I’ve had the case for a week and…
I’ve had the case for a week and already my new screen cracked
June 30, 2025
Reply from Tech21
We're sorry to hear about the screen damage. We appreciate your feedback and we'll investigate this issue to improve our product.
These are my go-to cases
I buy tech21 cases with every new phone I get. You always end up with the coolest looking, best protection case on the market.
July 1, 2025
Reply from Tech21
We're happy to hear that you feel our cases provide the best protection and coolest designs for your phones. Thank you for your continued support and positive feedback!
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