Camtasia is excellent for screencasts. It offers many tools to make the experience interactive and help viewers follow along. I'm not a big fan of upselling premium assets, as it makes the interfa... See more
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The product Camtasia drew me. I encourage you not to forget that many potential customers have NO/ ZERO experience with content making or editing. Many "begginner" vids wave the cursor around the nam... See more
Company replied
SnagIt by TechSmith is my #1 favorite time saving tool. I use it countless times every day as a screen capture to document for internal purposes or provide to client for training! So incredibly easy... See more
I’ve been using TechSmith products, especially Camtasia, for almost 20 years, and they’ve always been my go-to tools. Their customer support is among the best I've seen. They're quick to respond, help... See more
Company details
Written by the company
We empower people to create remarkable videos and images that help share knowledge and information. TechSmith screen capture software and solutions are perfect for anyone who wants to create and share images and videos for better training, tutorials, lessons, and everyday communication.
Contact info
14 Crescent Rd., 48823, East Lansing, United States
- 5173812300
- https://www.techsmith.com/contact.html
- www.techsmith.com
4.1
Great
290 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service made the software…
Good customer service made the software transition seamless
October 17, 2025
I need a follow-up hands on help to…
I need a follow-up hands on help to record a meeting and play it back in Webex for all attendees.
October 17, 2025
Reply from TechSmith Corporation
Hi Pam,
For support, please reach out directly to our team at the link below. Thanks!
https://support.techsmith.com/hc/en-us/requests/new
Great support re: old product license
I was checking on whether my old product license was still valid. The support person was very helpful, explained my options, and even followed up a couple days later because I had not responded. Excellent customer service!
October 17, 2025
We appreciated your timely attention to…
We appreciated your timely attention to our request.
October 16, 2025
You are ripping off teachers
October 16, 2025
Reply from TechSmith Corporation
Hi Mark,
Thank you for sharing your feedback. I'm happy to let you know that we now offer a 30% discount for all verified teachers to help make our tools more accessible.
https://www.techsmith.com/all-products/discounts/
All of my experiences with TechSmith…
All of my experiences with TechSmith have been outstanding.
October 16, 2025
Good support
October 14, 2025
Your product was easy to use
Your product was easy to use, and the continued coaching about new updates was appreciated.
October 14, 2025
What I dislike is you ask me to give a…
What I dislike is you ask me to give a review and then I am told you want to add cookies to my computer. That is not a good look.
October 6, 2025
LOVE SnagIt by TechSmith!
SnagIt by TechSmith is my #1 favorite time saving tool. I use it countless times every day as a screen capture to document for internal purposes or provide to client for training! So incredibly easy to use and the functionality is way beyond my needs! On the few times that I need support, they are AWESOME to work with. You don't have to be a high-end user to benefit from SnagIt!
October 13, 2025
Clear communication. Fast solution.
Just smooth and clear communication. Fast solution. Thank you.
October 11, 2025
Subscription does not allow 2…
Subscription does not allow 2 computers.
No "gold" member status.
October 5, 2025
Reply from TechSmith Corporation
Thank you for taking the time to share your feedback. You are correct that our individual license is designed to be activated on one computer at a time. We are always evaluating our plan structures though and will be sure to pass your feedback along.
Love the tool
Love the tool, easy to use and yet comprehensive and better than Adobe.
October 12, 2025
Can't use the subscription
Can't use the subscription and am cancelling it. The new licensing structure won't work for my organization.
October 9, 2025
Reply from TechSmith Corporation
Thank you for your feedback. We're sorry to hear that the new licensing structure isn't the right fit for you.
We do offer a Business License that is structured very similarly to our old model. Our team would be glad to walk you through the details and see if it's a better fit. Please contact us at your convenience.
Quick and efficient.
October 12, 2025
Quick response time
Quick response time, and clear directions with a link to resolve my issue.
October 9, 2025
Great Products, but Limited Student Discounts
Although I really like their products, especially Snagit, I think they should offer student discounts to more countries, not just the US, UK, and Canada. Expanding this benefit globally would help students like me and allow them to reach a wider audience.
October 11, 2025
Reply from TechSmith Corporation
Thank you for your feedback! We really appreciate your suggestion to expand our student discounts globally. While our third-party verification service currently limits the regions we can serve, we are always exploring options to reach more students. Thanks for your support!
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