TechSmith Corporation Reviews 290

Always very helpful in meeting my needs and getting my questions answered promptly.

No upgrade path for users who bought stand alone licenses.

After years of selling perpetual licenses with maintenance plans, the reason I bougjt it, TechSmith moved to an opaque subscription model. Customer support ignored clear questions, replied with empty phrases. Another U.S. company putting profit over trust. The software was not the best in class, but the company’s attitude clearly converts customers into losers.

Real time help by persons and the way they wait patiently giving enough time for to learn, search and do what they tell us to do is simply superb. We kearn not only camtasia but also friendliness.

I have used TechSmith Snag-it for decades and I find it indispensable for composing and editing stories and reports. It allows you to easily place the details necessary to add that finishing touch.

The information is available - with a considerable time delay. I really miss the previous way that is conducive for customers. The fact that we are paying for a service that is delayed is disappointing.

I have always admired TechSmith Products. They are simple to use packed with features. For most users, it is the best option.

Camtasia is a very user friendly software, each time i use it i learn more about its many possibilities.
I run it with mac m4 chip so its pretty smooth no bugs…. Which i was experiencing before with my intel processor.

Love the product

Resolving my issue from your help desk was great.

What i don't like is that 2024, is the end of the perpetual license.

Please let me know if i incorrectly understood the above

rgds

Craig

Your chat tech was very helpful. Explained that you no longer offer perpetual Snagit licensing and quickly helped get me up and running again. I do wish TechSmith would reconsider offering perpetual licensing. I would gladly pay 2 to 3 times the yearly subscription cost for perpetual.

great company with an excellent product.
great customer service as well!

The diligence and eagerness of your support staff to resolve issues and provide satisfactory solutions.

i like quick answers to my questions and also excellent service this team provides. i am a procurement clerk for freeway insurance a/o confie dministrative services. very trustworthy.

Customer service is the bomb firstly. I trust your company over pretty much all other editors that I've used. Love how you keep us in the loop with changes and upgrades. Best educational library as well. Not much I would change at the moment.

I had a fairly simple question. One might argue that it should have been in the FAQs. I initiated a support chat. The tech got on in less than a minute and quickly answered the question in decent English and without the annoying lag of a lot of chat support functions.

My question might have been answered on the site somewhere but it wasn't obvious.

I'm currently on an old non-subscription version (2019). [They went to a subscription model somewhere between now and 2019 so now you pay each year but each license is for two devices.]

It is a bit annoying that my licenses account and support login have to be different.

I've used Snag-it for years. I'm moving to a new Windows 11 computer and thought that maybe the snipping tool might suffice but, heh, nope!

I am very pleased to have received a prompt response from Sheen at the CustServ TechSmith team regarding my account inquiries. The matter resolved in a day; it was seamless.