Ted's Grooming Room Reviews 98

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I got a severe allergic reaction from some product these guys used on me (Moorgate branch). I've had my hair cut by barbers all over the world and never had a problem before. God knows what these gu... See more

Company replied

Rated 1 out of 5 stars

Gone seriously downhill. Used to be a predictably good experience but sometime in the last year the wheels fell off and now it’s predictably bad. Unfriendly barbers make you feel like you’re a massive... See more

Company replied

Rated 5 out of 5 stars

Second visit today for the VIP package at the salon in Mortimer Street, London. From an expert haircut, hot wax treatment, wet shave, beard trim and a sublime scalp massage the hour spent with Badr... See more

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Rated 5 out of 5 stars

Had haircut at the Kings Road saloon. Have been trying several barbers here in London but Enuer at Kings Road Teds Grooming was exceptional. With very minimal guidance he exactly knows what you want.... See more

Company replied

Company details

  1. Barber Shop

Written by the company

Ted’s Grooming Room represents an authentic experience of prestigious Turkish barbering skill inspired by quintessential British style. With a growing grooming scene totalling 19 London stores, Ted’s Grooming Room is the go-to destination for hair and beard services for the modern gentleman who likes things trim and proper. Offering a range of haircuts, beard trims, clean shaves, and brow threading, you are guaranteed to receive a service that is second to none. Rounded up with complimentary extras such as ear-flaming, brow trimming, hot towel service and massage, with a complimentary beverage in hand, you are sure to have a superb all-round experience from Ted’s Grooming Room and their expert barbers.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

98 reviews

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Replied to 87% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I never usually leave reviews

I’m someone who never bothers leaving reviews to be honest
Whether it’s good or bad but this experience I felt I had to….

Recommended by a friend that it’s the best experience I then thought as I needed a haircut I’ll give it a try.

But it was honestly just a carcrash
Walked in a was meant by a huge sigh…..and “ok go sit in the chair”
(The person cutting my hair clearly wasn’t in the mood)

Then as sat down he went through my hair telling me it’s so damaged and “maybe look after your hair more”…..
I believe I do….
He was unsatisfied in how I wanted it cut ….( no I’m not doing that it won’t suit you)…….I agreed he should do what’s best just out of sheer intimidation.

I then had my hair washed which was scolding hot water and I moved my head and said sorry that’s so hot it’s insane, to which he replied “ stop fidgeting and just stay still”
He was extremely aggressive throughout the whole experience and just s very unpleasant person…. It was obvious something had happened to him that day but unfortunately he took it out on me.

At the end he said I NEED to leave a tip to which I replied no I don’t have to….to then him saying whatever bye…….

I always find it hard to find the right barber but this was just s truly horrific experience and I’ll never be going to this place again

April 7, 2023
Unprompted review
Ted's Grooming Room logo

Reply from Ted's Grooming Room

Dear Rich, many thanks for taking a moment to share your feedback with us, it's very saddening to hear that you have been disappointed by the recent experience you had at one of our branches. We would appreciate if you could also email us with more details as location and time of your visit on info@tedsgroomingroom.com and share your receipt with us so that we would be able to investigate this issue further for you. We look forward to hearing from you. All the best, TGR

Rated 1 out of 5 stars

One trick ponies.

Horrific. One trick ponies. Can only just crop your hair to a standard short style. No ability for anything else.

They massacred my longer hair despite being asked specifically to keep my hair longer.

April 1, 2023
Unprompted review
Ted's Grooming Room logo

Reply from Ted's Grooming Room

Dear Customer, it's very saddening to hear that you have been disappointed by the experience you had at one of our branches. If there's anything we can do to improve our services, please email us on info@tedsgroomingroom.com and attach you receipt. We look forward to hearing from you. All the best, TGR

Rated 2 out of 5 stars

Cheap service, expensive price

I had a manicure and haircut at the Mortimer St “VIP” grooming room before a job interview. The manicure was competent but the manicurist didn’t have a dedicated area to work in with any sort of bar or surface to rest customers’ hands on. There was nowhere to rest my hand while she worked except on her knee, which I was not comfortable with at all. The manicure was fine but I couldn’t wait for the experience to end.

The haircut was very good (which is why I’m giving this 2* instead of 1*), but Ted Baker use square sinks instead of those special hair salon sinks and the barber got my trousers wet when he was washing my hair. No apology or anything. He may not have noticed but I certainly did.

I won’t be back.

February 14, 2023
Unprompted review
Rated 5 out of 5 stars

Always a good quality service

Good well designed locations, Courtesy on arrival, Comprehensive, thorough yet swift service, with Good Equipment, nice Lotions along with a Hot Towel and an arm massage. Their barbers are consistently Competent, well trained and Skilled although on this occasion Firat Kir (Fulham Road) was exceptional.. thank you. CH

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

Best ever haircut

I was served by Yassine in Bloomsbury and he went above and beyond to make sure I had the perfect haircut and trim. 15 times I have used Ted all have been good but Yassine was excellent and by far the best.

September 24, 2022
Unprompted review
Rated 5 out of 5 stars

Thank you Gokhan!

Fantastic service from Gokhan Ucak at the St Pauls location. Left looking and smelling great, with my beard lined up nicely.

September 22, 2022
Unprompted review
Rated 1 out of 5 stars

TERRIBLE SERVICE - 1 NEW CHANGE BEING THE WORST

Slightly more than average quality, yet 3x prices. They don't have a direct number for each store, so they're saving lots of money for this. The waiting time for the Customer Service line is huge, meaning they're saving lots of money here too. And as all this were not enough, for some unknown reason they charge you £6 if you wish to book an appointment

August 6, 2022
Unprompted review
Rated 1 out of 5 stars

Not aware of the reservations at New Change

I was late <10 minutes for a n hour long pre-paid appointment. Barber was speaking to someone else on my arrival, did not pay any attention to me for the next 10 minutes, and subsequently told me I missed my appointment.

When I said I have a booking he was not even aware of it.

Complete waste of my time.

July 23, 2022
Unprompted review
Rated 1 out of 5 stars

Hair cut literally ruined my mood for…

Hair cut literally ruined my mood for an entire week. Had to postpone a photoshoot.

They just don't listen or have passion. Always end up cutting it too short. It's like they're programmed to do the same style.

July 23, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience, friendly staff and got a ten out of 10 treatment by Bertan. Will definitely be coming again.

March 20, 2022
Unprompted review

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