Tefal Reviews 

Just purchased the Tefal OleoClean Pro model: FR80585G0 from Costco.
My initial comments are:
1 - The oil filtration system is good BUT the plastic oil storage box is very poor. The lid does NOT seal properly on the box and with the full 3.5L of oil in makes it a bit unwieldy and the weight causes the plastic to flex causing the lid to lift. The oil is virtually up to the lid so this means overflow!
2 - I stupidly and I suppose naturally looked into the pan when the oil had cooled and I had set the lever to filter the oil back into the storage box. There was still a little oil puddling around the filter so I gently lifted the rear of the unit to help it to drain this last tiny bit. BIG MISTAKE! The oil now in the plastic storage container underneath lifted the poor fitting lid and oil poured out over the counter top. CLEAN UP TOOK BEST PART OF TWO HOURS AS OIL GOES EVERYWHERE!
3 - DO NOT PLUG IN THIS DEVICE UNTIL YOU HAVE OIL IN THE COOKING ZONE OVER THE ELEMENTS. If you do and the power switch mounted on the element housing is turned on the elements will start to heat immediately which is very dangerous.
4 - There is a timer on this machine but it’s pretty useless as it’s almost impossible to see and until next time I try I didn’t hear any sounder to let you know that time set has finished (I remained in the kitchen but didn’t hear anything but will try again next time) BEWARE the cooking continues so using a reliable and audible timer is vital.
5 - Otherwise I guess it’s a case of getting to know it and learning the correct settings etc. not giving up on it yet.
6 - TEFAL REALLY NEED TO IMPROVE THE OIL STORAGE BOX SO THE LID IS FIRMLY CLIPPED SHUT. Shame as this lets down BIGTIME an otherwise good and easy to use machine.

We went on a shopping expedition to the newly opened shopping centre at the the Cotswolds a few weeks ago. Seeing that there was a new Tefal outlet an there was a need to replace our electric kettle at home, we went and purchased not just the kettle but a new four toast toaster and a smoothie blender.
The toaster and the kettle being from the 'Avanti Classic range made a decent looking set which suited the colours in our kitchen.
Upon first use the next morning i washed the kettle out and filled it 3/4 and set it to boil. I went to open the curtains and returned to the boiling kettle to find over half the contents leaked over the kitchen worktop, down the doors of the unit and a puddle of hot water on the floor. After a quick examination, I found the leak on the water level window on the side of the kettle and tested it and it was leaking so badly making it un usable.
I contacted the store of purchase that morning and they asked that I come back e and they exchange it for another one and to be fair to the store the customer service was very good, I could here the genuine apology. I explained that it would not be practical as we live over an hour away so they asked me to contact the customer service center for Tefal and they will issue a replacement. I CALLED THEM! What a shambles of a service, I haven,t got the time to write the whole story of the customer care operative her but it was appalling. It was like he wouldn't believe me. I had made up my ind after a few minutes that I will drive all the way back to the store and return everything we had purchased and put it down to and experience never to touch this brand again. eventually he got me to take a video and send it to him and after 10 days we received a kettle that is watertight.
In the meantime, I used the blender which is quiet blends my protein shake perfectly, but, when it comes to twist and lift the juicer bottle of the machine the bottle starts to unscrew and the contents of the mixture leak into the machine! Its a comedy show!
I wish we had read the reviews her before we spent nearly £150 on the above items but as nice as they look they are utterly useless and I'm afraid we are going to make that extra trip and take the whole lot back for a refund.

impossible to reach, hard to nevigate on website, very disappointing. i gave up and moved on to letting others know - cause Tefal do not want to talk to costumers as it seems.

Ordered some origins pans for my stepdaughter for Uni (had mine for 10 years and very happy with them). Ordered at 12pm and came the next day early afternoon. Fantastic service and great pans

Got a 15% discount for signing up to newsletter but didn't work contacted customer support to be told its not available for accessories I explained it says 15% of first order it did not mention any exclusions if you don't want to honor a discount don't give it very poor customer service

Worst customer services I ever experienced. Bought a Tefal oleoclean fryer, only had it for less than six months and it’s already falling apart. The solder clip fallen off inside the fryer to clip the basket, oil tray got stuck, dial would not move, oil tray was stuck. Was told to use a screwdriver to release by a manager at customer services. The probe setting the temperature reduces temperature itself without adjusting. Sent product off over three weeks ago still not repaired and still waiting parts, was told 10 working days originally and now 25 working days, additional 15 days as parts are coming from France. Asked many times to speak to a manager called Ima, she doesn’t call back, tried to get hold of her just before 6pm I was told she finished for the day and she call me tomorrow. No call. Disgusting customer services, should have looked at trustpilot before purchase, 1.3 and present should be 0. I will never buy Tefal product ever again.

Bought my second set of tefal ignito pans with removable handles. I have the receipt etc and bought straight from the tefal webpage. This is my second set of the same pans, the first lasted nearly 20 years.
I contacted Customer Services with all the relevant info and details as the handles have literally disintegrated. I have been told I have left them on the heat and so not allowed a refund or replacement but they will offer a price reduction (amount they could not tell me) for a replacement handle!
They even pointed me in the direction of citizens advice! This is after 1 email... clearly they are expecting an unhappy response, which they got! Looking at going to small claims as the set was only bought in November.... and I have followed all instructions for use as they are my second set. The abrupt responses from Katarina is not acceptable.

Rubbish customer service. Our Tefal toaster stopped working just short of 12 months. I have tried to log a warranty claim but they keep deflecting with stupid questions. I gave them the original order no and date but apparently they can’t see my receipt. It’s clear to see why they only get one star rating.

Will never buy Tefal again.’ Had one of of their. £ 170 AirFryers that broke down within 2 year manufacturer’s warranty but customer services put so many obstacles up to fixing or replacing it that I just threw airfryer in the dump! Warranty is just a con and air fryer crap as well! Stay away from this company, I will never use again! Shocking!!

Bought a Tefal Express easy iron. It is so poorly designed that removing the water tank to refill takes real, brute force. I will never purchase a Tefal product again!

Frustrating Experience with Tefal’s Customer Service

I ordered a pan from Tefal’s website 10 days ago. Although I placed the order over the weekend, I later found out that they don't start processing until Monday — something only mentioned in the fine print. The site claims “fast delivery,” but clearly, Tefal and I have very different definitions of the word.

I contacted customer service on Tuesday and was told to expect the parcel on Wednesday. Yet according to tracking, it’s been sitting in a warehouse since then with no movement. As a business owner myself, I know how important customer satisfaction is — but that doesn't seem to be a priority for Tefal.

Customer support has been abrupt and unhelpful. Instead of offering a proper apology or even a next-day delivery solution, I was told I’d need to wait another 2–3 days for them to resend the parcel. But how can I trust the situation will be any different next time?

I've now spent far too much time chasing a simple order. I'm very close to cancelling it altogether and taking my business elsewhere. This has been a disappointing and time-wasting experience, and I won’t be ordering from Tefal again

Bought an oleo deep fat fryer used it 3 times then during the night it decided to empty the contents into the lower tank without turning the switch. Wouldn’t have been so bad if the lower container could hold the oil without it spilling all over the brand new kitchen bench and flooring. Ruined a new kitchen bench

Customer services at Tefal are truly appalling. Two blenders I bought have broken down just over a year apart and as the second was an exchange the retailer suggested I contact Tefal. The first Tefal assistant contradicted himself and wrote carelessly. A manager treated me with disdain. I don’t want a discount on another faulty binder, just a collection of the useless blender, an investigation and a bit of compensation.

Initially i thought I had got the perfect pan set...I was wrong

within three uses the frying pan has completely changed colour from silver stainless steel to discoloured brass.. two of the saucepans have also become discoloured at the bottom of the pan... really not happy or what I would expect after a handful of uses

Do not purcahse tefal pro express steam iron ! It is awful . Its very badly designed so leaks water everywhere! The iron water tank did not fit properly so was a major workout to release tank before and after every iron! It ran out of water barely after starting the ironing pile ! It needed anti calcifing half way through an ironing load! The fault light came on constantly . To top it all this new iron after months of customer service calls was supposedly repaired of which they sent me an older iron that was scratched with faded labels half filled with water . I could go on. Customer services was really terrible - they appeared annoyed by my broken iron communicatopn. I'm afraid i will never ever buy tefal again . Lastly the faulty iron took 6 months of pleading to rectify!

From purchasing, delivery to customer service is the worst I had encounter. This is the last time I will buy from this company.

I purchased the Tefal SV6116G0 NEW Steam Generator Station Iron Express Essential White & Blue, and my experience has been nothing short of frustrating and disappointing.

The iron released brown water, burnt, and eventually ripped one of my shirts. When I contacted Tefal customer service, I was passed around with no real support. It took 72 hours of repeated phone calls just to get a response from the investigation manager, who finally called me on 11 July 2025 at 2:56 PM and spoke with me for around 10 minutes.

His attitude was dismissive and unhelpful. He told me there was “nothing wrong” with the iron—if that were truly the case, why would I go through the trouble of returning it to the manufacturer in the first place? I felt like my concerns were not taken seriously. In fact, the manager's tone was disrespectful, and it even felt like he was laughing at me as a customer, which I found incredibly unprofessional and upsetting.

This whole experience has made it clear to me that Tefal does not value or respect its customers. Their customer service team has no real authority to resolve complaints, and their investigation process feels like a formality rather than a genuine effort to help.

I absolutely do not recommend this product—or any product from Tefal—based on this experience. I urge potential buyers to think twice before purchasing from a company that treats its customers this way.

The customer service is disgusting you keep going round in circles even when requested a call back from a manager it never happens,I have worked in high level complaints for many years with a major blue chip company I would be er leave any customer without continually keeping them informed of wh,what,when,where.

DO NOT WASTE YOUR TIME AND MONEY
On sub standard products that cost a fortune a d don't work properly just like there customer service 19 working days I have waited for my repair might I add my only cooking appliance absolutely rubbish

Absolutely terrible company that Tefal became and transformed into! I bought this steam station last week, the day it arrived I noticed the box was opened and the product has been previously used! I contacted them, they said they will collect it and replace it with a new one as that’s what I paid for and now after 6 days, nobody came to collect it and they basically ignore all my email, I sent lots of emails and no answer at all! Absolutely terrible experience and company! You can mot send people used product and sell them as being brand new and then ignore people! What kind of company is this? I will definitely NOT RECOMMEND you to anyone!

In June '25 I bought an Everyday induction hob, from Argos, to replace one I broke. (I had two and loved them.)
The timer started whenever I turned it on.
I called Tefal, they told me to return it. I replaced it but it had the same fault. I returned it and got a refund.
I bought one from John Lewis, same issue again.
I created a case on Tefal's web site but have had no reply.
I've just had a 'chat' with Tefal, who said no case was created, then the chat cut off.