Tefal Reviews 

This company really need to reconsider the whole business management. We ordered a product with speed delivery, payed extra for next day delivery. It was delivered four days after estimated day. The product was not in full. So I ordered needed accessories. Three (!!!) phone calls with longest conversations on very straight forward matter. Emails with order tracking are not getting delivered. The last conversation was with the rudest assistant possible. Even though I am a customer who is waiting for speed delivery for over 3 weeks now, I received the rudest tone in conversation blaming my lack of understanding of the situation instead of their worst business organisation as well as technical issues in their email system. Very rude assistant with problem not solved.

Bought a cooking pan via a major UK store. The base looks like the 'base' however, as it transpired the other day there is an additional round 'base' attached to the base of the pan.
I heard banging but couldn't find the source of the noise.
When i went to stir the contents i then found that these two pieces had separated leaving the pan useless.
I contacted customer services who say they cant assist without proof of purchase!
Surely actually having the pan is proof purchase?
What's the point in advertising a 9 year guarantee?
Who actually keep receipts for such items?

Flex12.60 vacuum
Dire absolutely dire.
Supposedly stores against the wall. In this case the wall storage part has no screw holes and won't fit flush against the wall.
Nor will it fit the floor docking station.
Indian call centre of no use whatsoever.

Item ordered Sunday, for next day delivery. Delivery expected Tuesday. It is now the end of the day on Thursday.

I have tried calling customer support, which is open 8 AM to 8 PM, and it says the offices are now closed, at 3:20 PM!

I tried calling the ROI number, and have the same.

The chat function has disappeared from the website today. I have no way to ask where my order is, but the money has been taken.

Absolutely terrible. I can see my parcel sat in Yodels local depot. It has been there days.

Don't ever buy Tefal from the Tefal website. Shocking customer service.

DO NOT BUY anything from tefal! Am absolute joke of a company... I paid over £150 for a set of pans... Bear in mind, I am a chef and have been for 15 years.

I bought an induction pan set and one of the pans no stick coating is obviously non existent... First time I ever used this pan and everything was sticking, even with oil... I called up Tefal, sent them pictures of the pan and they got back to me and told me that they have invalidated my guarantee, because I didn't use enough oil, when they don't have a clue how much oil I used and that all they can offer me is a a discount on a new item! I would never in my life but anything Tefal! I've had murder with them on the phone and they won't refund or replace the pan! The aftercare is shocking!

As a chef, I would highly recommend that you never buy any Tefal cooling equipment!

DO NOT BUY!

I called the customer support regarding an issue with my airfryer. The customer relations advisor Sayed arranged for it to be collected and has answered all follow up emails promptly. Great customer service!

Cost of item (small, light spare part): £6.70
7 day delivery to Leicestershire: £13.50

And yet head over to shop.tefal.co.uk, where they sell new appliances: Orders below £50.00, 48 hour delivery is charged at £4.99

So this HUGE company is exploiting the fact that you're an existing customer to rip you off on postage.. not a great look Tefal.

PRODUCT: Tefal Ingenio Emotion 22-piece . After 1 use saucepan turned brown inside & out . Then used 1 frying pan same thing happened to the outside Complained to customer service . Was sent a 3 page generic reply on how to tend to the pans including buying specialist cleaning fluid or to soak after use for 2 hours with citric acid . So if you are prepared to spend more time trying to clean these pans than cooking in them these are the ones for you . Nowhere does it advise you that extra special care and specialist cleaning products are needed to stop the pans from looking stained and ruined after 1 use . Tefal say it's not a manufacturing fault but I can get a refund . Only after contacting them 3 times with slow responses in between . Not impressed . Avoid

Terrible after sales service, expensive steam-generator iron, under a year old.
Sent for repair, returned, fault starts again, two months later - poor communication and lack of response. No replacement offered. Last time I will buy from Tefal.

Pots are not worth the price. After couple of uses there are visible marks, which after each use is more and more. Never had this before with other pots. Castumer service rude told me this is normal 'wear and tear' and simply hung on me. I am very disappointed, I will never buy from tefal

Avoid this company like the plague, once they got your money they don't want to know you, god forbid you ever need a repair done, I'm left with a very expensive paper weight now as they failed to repair my air fryer, failed to return all parts with it and now just blame the service centre, what a joke

Ordered some accessories on 31st July over a month ago and not received yet. Helpline, is an outsourced call centre that can not help, no one replies for ages to email. Avoid Tefal at all costs

Bought a Tefal Freemover Air cordless iron and it is absolutely useless. It is very clear that marketing was more important in the design of this product that good functionality. "The lightest cordless iron by Tefal, designed to make light work of your ironing sessions" The science of ironing is that you apply a hot heavy metal plate to the creased fabric to remove the creases. Applying a hot lightweight ceramic plate doesn't work. And as it is so lightweight, the operator needs to apply the extra weight, continuously pressing down hard, making the whole exercise a heavy workout. Also the blurb says 'Recharges rapidly' no it doesn't and what's more, each charge doesn't even last long enough to iron one 12" square hankerchief.
Rubbish item. Certainly not worth £55.

WORST CUSTOMER SERVICE! Bought a vacuum which stopped working properly within 7 months. Took numerous weeks for it to be picked up and sent for repair. Came back in the same condition and not functioning properly. Not even tested when it went in for “repair”. Been almost three weeks for it to be picked up again. They “forgot” to book the collection. Then told me it has been collected when I still have the vacuum. Then was asked to drive over an hour to drop it off at their store! Extremely unhelpful team. Rubbish product. Stay away from this company. Have not had a working vacuum for 8 weeks now.

Ordered an item- in the confirmation email it stated the product would be dispatched within 24hrs and be with me within 2-3 working days..4 days later and two phone calls to Tefal to no avail! And the product still hasn’t even been dispatched!

I had an issue with the lid of a saucepan which, unbelievably, became damaged by heat – not exactly fit for purpose. When I contacted customer service, they asked for a video, photos, and even a detailed explanation of how I normally use it (clearly fishing for a reason to avoid responsibility).
After I provided everything, they apologised and promised to send a prepaid delivery slip by email. Nothing arrived. After several follow-ups by email, I called their dreadful phone line and finally spoke to a representative who was not only dismissive but continually interrupted me. To make matters worse, he then backtracked on the replacement offer and blamed me for the lid melting.
I asked to escalate to a manager and was told I’d receive a call within 48 hours. That was three weeks ago, and I’m still waiting.
In short: their products may be decent, but if you ever need support, prepare for frustration. They don’t seem to care about their customers at all. Avoid.

Had to give one star or couldn’t write review. Ordered a £249 red deal iron been over a week still no delivery. Asked to cancel order told can’t I will have to wait for delivery then ring to send back. I told them I’m away on holiday now and if it gets delivered while away and gets stolen it’s down to them as asked for cancellation. Will not buy from this sham company again they advertise next day delivery

The tefal experience.
Air fryer arrived with badly damaged box & badly product box damaged. Didn't want to open until contacted customer service as it was a birthday present.
Phoned customer services lucky as it took nearly a week to answer the email that had the pictures.
I opened the package on instruction & found what looked like an already opened product & damaged ... not from the delivery damage side ?
I was told that dpd will pick up & I have to be present ... my work won't let me have personal stuff, so a never ending story might emerge. The customer service man wasn't that bothered as this is the process.
Meanwhile the birthday has come & gone.
They won't send a replacement until the product has been received at Tefal 6 days after the pick up. Which hasn't happened yet.
Kinda been punished for all of Tefals side of the purchase.
There is no empathy from customer service as this is thier policy. Full stop.

Pathetic customer service
Very pathetic customer service and response. I made an order. One lunch box delivered was broken. I made a complaint and asked them to replace the faulty item. They were responding timely initially. But then I got a call from them saying I will have to go to their center to give back the faulty item and collect the correct one. I asked them to instead pick it up from my house and deliver the correct item to my house. Since then there is no response. It is very disappointing. First you deliver faulty item and then the customer service is very poor. Highly disappointed.

No customer service at all. Completed 2 forms to request repair (took 2 lots of money). 14 days later I am still none the wiser. Shame because the actifry is a fantastic product. Sadly I would take a very long think before I purchased any more of their products!