Tefal Reviews 

Left a polite review that I had not received the item or refund and they pulled it saying it did not meet there standards.
This company cannot be trusted

The customer service is far from helpful. They will try to find a reason not to help repair or replace. My handle for ingenio pans fell apart. I was accused of forcing it apart! Sub standard products made it China. Will not buy again!

Purchased a 30cm non-stick pan at a cost of over £100 having had a good experience of Tefal products previously. The surface ruptured and splintered after a few uses demonstrating a clear manufacturing fault with this particular item. We had similar other products from them that have had no issues with over 5 years use. When I contacted them and advised them of this they were very dismissive, and claimed a "hard object" had been used. Their solution was a 30% reduction on buying the same product again(!). Our utensil used with it was a Scoville serving spoon. Clearly the product we received had a fault to split so soon after common use and was not fit for its intended purpose. The fact that our other Tefal products have lasted long with the exact same use is evidence of this. I wish I had seen the other reviews prior to purchasing from them in terms of their customer service. Sadly we have been left significantly out of pocket and will not be purchasing their products in future.

I bought the Tefal BL871D40 PERFECTMIX PLUS Blender 8 months ago and initially loved it. But after only 8 months it is no longer useable because the design means the black plastic casing attached to the jug does not screw off, meaning that it cannot be cleaned adequately. As a result, dirt has accumulated and this contaminates the contents. When I told TEFAL about this they told me to buy a new jug. This is an expensive product which I have looked after carefully, and I would expect this to last more than 8 months! TERRIBLE DESIGN - DO NOT BUY

I bought a Tefal all-in-one iron and clothes steamer. After a few weeks it started spitting out SCALE. I tried to descale it but it did not work at all! Such a BAD product. NOT WORTH THE MONEY!!!

I purchased a Tefal non-stick wok expecting quality and durability. Unfortunately, after just about a year of normal use, the non-stick coating began to deteriorate badly. Food started sticking to the surface, making the wok practically unusable — completely defeating the purpose of a “non-stick” product.

I contacted Tefal customer service and was offered a discount to buy a new item. That felt more like an upsell than a genuine solution. There was no proper acknowledgment of the issue or willingness to take responsibility.

It’s very disappointing to see a brand I once trusted handle a product fault this way. I won’t be recommending Tefal to others based on this experience.

The knob on our 6 year old amazing Tefal steamer partially broke. For a little while I ignored it and was trying to make it work by gently turning. Eventually it fully broke and fell off. I was reluctant to call customer service thinking it would be a hassle and they would say "sorry we don't make it anymore". I was surprised when the customer service team gave me part number and then I was asked to make an order from the parts department which is separate to the customer services team. The customer service agent, who spoke like a robot, placed the order. Just for the plastic knob it was close to £10 which was rather steep and I was told delivery time was 20 -25 working days. Order placed on 23/04/25 - arrived 03/05/25. The replacement knob was sent in a hugely oversized box but fit perfectly on the steamer. The five stars is for the availability of a replacement knob, without which the steamer would have gone to the tip and speedy delivery.

Extremely poor customer service
I was sent the wrong product and was told I had to wait for it to be collected then another 7 days before the item I had actually purchased could be sent to me
Very poor customer service considering it was their mistake

I am writing to express my disappointment with the service I have received regarding the replacement lid for my pan. I invested significantly in your product, trusting the quality and customer support associated with Tefal, but this experience has fallen short of expectations.

I expected a prompt resolution and replacement, but I feel this process has been unnecessarily delayed, causing frustration. This is not the level of service I anticipated.

Please escalate this matter to ensure a replacement lid is sent as soon as possible. I hope to see this resolved without further delays.

I purchased a Tefal Wok in February 2025, the wok came with a ten-year guarantee but with normal use I would only expect it to last 12 – 18 months which would have been reasonable for the price I paid. Unfortunately, I did not keep the receipt! As I did not keep the receipt customer services have informed “there is nothing they can do – although I totally understand I should have kept the receipt as proof of purchase, this does not change the fact that the wok is unusable after three months.

Tracking number didn't work when I ordered from here on the yodel website and app. So downloaded an app called Shop to be able to track it. They're updates aren't very good when they dispatch orders, but the Tefal team generally replied in an ok time manner when questioned what's going on. Product arrived when it was due. No faults. But I can imagine if anything went wrong, my review might be more like other reviews on here. Brilliant bit of kit though! Maybe see if you can get what you're after in another outlet like Currys if you're worried about things going wrong. I was skeptical, but didn't really have any issues ordering from here to be negative.

Very rude and ill mannered staff, talk at you in a patronising manner.
The quality of their English is atrocious,so much nose in the background.
Regret buying Tefal Steam Generator iron,failed within 3 years.
Company does not want to know,money grabbers and rude staff.

Absolutely shocking, yodel lost my parcel I requested a replacement and they said they would re send as soon as they received it back from yodel, one week on I get refunded as it was classed as lost. They told me to reorder the pan set but it had gone up by £80 since I ordered and they said there was nothing they could do! They should have honoured the price I paid and resent what I ordered 3 weeks ago!!

My Tefal 2 in 1 genius airfrier developed a fault and was returned for repair under warranty.
It was returned three weeks later but was missing the cooking pan, the stirring paddle and the top cooking utensil.
I telephoned the number given on the returned paperwork but that turned out to be a warehouse who did not want to know.
They gave me a number for customer services.
Customer services wanted a photograph of the item even without the missing pieces.
I explained that, at the age of 77, I was not really au fait with sending photos by email but they insisted that it was necessary before they could escalate my complaint.

I asked for guidance on how to send the requested photo but Edmondo was unable to help.

`If this is Tefal Customer Service then it has a long way to go!

Tefal Express Steam iron is not good .

The instructions are a little booklet in miniature print with no information on what the buttons do. How much water to put in etc.

The iron is too heavy and thus feels clumsy. my hand is aching after 15 minutes.

It does not glide over fabric very well at all and often gets stuck, even on low temperature setting.

It spits out water over the clothes every now and then.

Very disappointed and waste of money.

Made in CHINA crap product.

Tefal pan peeling on outside. Customer service unhelpful and can’t provide email address for me to show damage. Result I will not be purchasing any Tefal pans in future.

The quality of the product is rare.

But customer service is worse than products.

The product description is that you can use the dishwasher, but if there is a problem, it is recommended that you don’t use the dishwasher. In addition, the handle can‘t be used for a short time!

The customer service department is also unwilling to return or exchange products immediately so

We bought a Tefal air fryer. Within a year the grill and the drawer began to peel. As far as I understand this is a health hazard. I called Tefal to authorise a replacement from John lewis but they refused telling me that I must have cooked the wrong food and scratched it myself using corrosive products. None of this is correct. They have been totally unapologetic and unhelpful. They suggest a new drawer and grill but I know the same thing will happen again as I have only cleaned it with a soft sponge and soapy water. If I can't use that what is the point?

I have a Tefal air fryer and the little rubber bumpers fall off the grill tray so I wanted to replace them. The numbers are 80p and probably weigh about 1g - so I went to oder one - postage charge £13.50! Absolutely criminal and I can't actually believe anyone buys them as spares!!! Won't buy Tefal again!

Bought a Tefal airfryer from Argos and after a couple of months, we noticed a crack on the inside of the unit. The crack was so far inside the unit that there was no way it had been caused by us using the air fryer and so I believe the crack was there when we purchased the item but we just never saw it. I contacted both Argos and Tefal who refused an exchange and said my only option was a repair. My air fryer has been with the repair agent for two weeks now and I have just contacted them to find out how much longer the repair is expected to take only to be told they are waiting for a part which could take another 15 working days to arrive. This is disappointing customer service from both Tefal and Argos. I notice Tefal don't even bother to respond to reviews on here which shows their disregard for customer service. Take my advice and choose another brand.