Teleflora Reviews 11,622

Ordered on Tuesday for Friday Mother’s Day delivery. Friday tracking showed it with florist entire day , called Friday night to get and update but instead got an apology that they can’t deliver and have no florists in their network to deliver to the recipient address which is a residential home in large suburb bordering Hartford CT. No one called me. If I didn’t call at day end wouldn’t even know there was an issue.

Paid almost $100 for a Mother’s Day bouquet of flowers with a vase and they came in the vase, not bloomed and some of the stems broken. When I went to have this remedy, they will not replace the bouquet of flowers and they only offer 25% refund and 25% discount on a future order. Meanwhile my mother has the ugliest arrangement that looks like a child put it together and
thrown around a delivery truck

I ordered two different bouquets in two different states for Mothers Day only to receive notification the day of delivery that my orders were canceled. No explanation, and no chance for me to fix the issue, no token offer for discount on next order. TELEFLORA, you s@@k.

I ordered what I thought to be a particular arrangement on Teleflora's website for our Anniversary.

To my surprise, what was delivered was NOTHING even close to what was represented on their website and I payed over $100.00 for.

Careful everyone, I would hate for you to experience what we went through. Avoid Teleflora like the plaque!!

Placed an order in April, for delivery on Mothers day. Now, the day of delivery, they say they can't deliver until Tuesday.....they suck

I ordered 4 flower arrangements for the moms in my life, and it was over $300. It was "deluxe" that looked less than basic. What a bait & switch.

I ordered the Passionate Purple Tulips (Premium) arrangement for over $120, and what was delivered looked nothing like the product advertised. The flowers were completely different in color, quality, and presentation. This is misleading and unacceptable. I reached out for support, and they did not offer a fair solution. If a company cannot deliver what they advertise, they should refund or replace the order at no additional cost, but Teleflora refuses to take responsibility.

I ordered flowers for my wife's birthday. I received an email that the flowers were out for delivery at noon. I came home from work and flowers were not delivered but website said delivery can be up to 8pm... At 635 pm i received e-mail stating they were hand delivered when they never arrived.. I called customer service whom informed me they couldnt get in touch with the floristand offered me 25% off my next purchase hence no birthday flowers and no chance of me using them again....DO NOT USE TELEFLORA!!!

Ordered flowers to be delivered for sisters 91st birthday on May 4th ( put in delivery on Saturday 2nd) they didn't arrive on the 4th at 11 pm at night and email said call so I did they said although confirmed the CC needed to be changed so did that then no flowers on 5 th , no email ,called on 7th they said delivery still waiting!!!¡! I cancelled. What a terrible company if $$ not returned I will go further. This was ordered by my husband for his sister,it was better I write review than him 😕

Do not use teleflora unless you don't care want is sent. I was trying to send an arrangement of all sunflowers because that is the persons favorite flower. Plus it was suppose to be a pick me up as to finish the school year strong. They got some arrangement that was half the size of the one I ordered so not even worth the $112 I spent on the original arrangement. There was not even 1 single sunflower in the arrangement and some of the flowers where already wilted. I did call to see what they would do and I got a tiny refund that did not even cover the tax and delivery fee. Go elsewhere.

I’m extremely disappointed with my experience ordering from Teleflora. I placed an order early this morning for same-day delivery, expecting a reliable and timely service. Instead, my order sat unfulfilled all day with no updates or communication. Then, at the very end of the day—after it was far too late to make other arrangements—they canceled the order entirely.

What makes this even worse is that I now have to wait 2–10 days just to get my money back. That’s completely unacceptable, especially considering they failed to provide the service I paid for in the first place.

This kind of poor communication and last-minute cancellation is frustrating and unprofessional. If you’re counting on timely delivery for an important occasion, I would strongly recommend looking elsewhere. I won’t be using Teleflora again.

EXTREMELY POOR SERVICE. STAY CLEAR! Ordered a flower arrangement for my daughter who just got married !!.They claim it was hand delivered . My daughter said it was NOT delivered to her. I contacted them and they said it was hand deliverd and signed with initials. But it was not my daughter's initials . They delivered an over $100 arrangement to someone else. And will not make a refund or offer another arrangement. Their mistake, my loss. Never again will I do business with this horrible business who just hands an expensive arrangement to just anyone. SHAME ON THEM!!!

The flowers were delivered ahead of time but the response was great. The flowers are beautiful and the vase is just like the one pictured. Thank you!

Cancelled subscription in writing in February 2026, followed with phone call and emails, yet they are still debiting my bank account, having to dispute with the company and closing my account! Theives! Bad business practice! If a customer wants to cancel, honor so!
If your a florist business DO NOT SIGN UP WITH THEM!!!

Ease of website. Variety.

Horrible experience - stay far away! They delivered an Anniversary floral arrangement but included a "Happy Birthday" balloon that we paid extra for. When we called them to inform them of the mistake, it took 34 mins to connect with their customer service team, and all they offered was a 50% discount. They don't offer the ability to call you back, you must wait on the phone for 30 mins to talk to someone. The first person we talked with was absolutely clueless, so we had to request a supervisor. What a bad experience. Will never use them again!

It's easy and affordable

If I could possibly give this a negative 5 review I would. I ordered flowers two days in a row because they weren’t delivered the first day—despite paying the extra fee for delivery by 1pm. The order never arrived. The next day they assured me the order would be delivered. I was notified of delivery but the recipient never received them and they had no proof of delivery, signature or time of delivery. Their hold time is nearly an hour. No one knows what they’re talking about. Every time you call it’s like reinventing the wheel because they keep no notes or records. Stay away from this place at all costs. It’s easier to fly to Holland and bring tulips back than ordering from this terrible, disorganized unaccountable business.

Well I do appreciate the fact that they refunded my money, the fact that I ordered a total of three bouquets of flowers to be delivered to the same city but one they canceled because there weren't any florists in the same city (?!)....

I ordered flowers from Teleflora on 11/4/2025 specifically because their website featured a BEAUTIFUL VASE with hummingbirds. The flowers that were delivered were beautiful. Unfortunately, they were delivered in a cheap, clear vase. NOT WHAT I ORDERED. I called Teleflora to request that the correct vase be delivered to my friend as I had perused websites for more than two hours looking for a hummingbird vase. I was told that their vases are made & warehoused outside of the country & that none were currently available here in the U.S. I was told that it would take 4 weeks to get here. When it didn't arrive, I called again & was told 6-8 weeks. By this time I was extremely agitated. I found several forums where other consumers had complained about Teleflora. One in particular on Facebook, called Teleflora Complaints had a plethora of info about the company. I communicated directly with florists who had terrible experiences dealing with Teleflora. Several of them related that Teleflora does not ensure that they are provided with the vases featured on the Teleflora website & that Teleflora tells them to simply substitute a vase or flowers WITHOUT CONTACTING THE CONSUMER. An individual on this site who teaches for Teleflora defended Teleflora by stating that Teleflora is only a technology company which offers services & is not responsible for what the florist delivers. My response is that Teleflora damned sure accepted MY MONEY, THAT MAKES THEM RESPONSIBLE! Some of the florists stated that the tips that Teleflora receives do not go to the florist as sadly, Teleflora retains those tips. After posting my review on Trustpilot, my friend received received her hummingbird vase on 2/24/26. Had I not continued to makes calls to Teleflora & leave this review, I doubt that she would have ever received her vase. Most people would have given up. Teleflora continues to advertise this vase as well as others on their website. Many of the florists consider this to be a Bait & Switch scheme as many of those vases are not available to them as they are in a warehouse outside of the U.S. & have to be ordered months in advance. The fact that I was referred to Teleflora by the great organization known as AARP, is the truly sad part.