I am very satisfied with Telenor. Everything has been easy and clear from the beginning. The SIM card and my new phone were delivered very quickly. The network quality is excellent, and the internet... See more
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Yesterday I bought a phone from the Bilka Randers office. The young man who served me (a tall, young blond guy) was extremely knowledgeable and even though I was unable to buy the phone on installment... See more
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I had internet from Telenor for 2 years. Lately, the 5G service became quite unreliable in my area of Aarhus, speeds unstable and connection to tower as well. Technical support told me the... See more
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Jeg har være heldig idag. Blev hjulpet af Saad med en del problemer jeg havde med mine devices. Saad Rafi viste en meget positiv attitude. En fantastik ansigt udadtil for Telenor.
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Company details
Written by the company
Vores kundeservice sidder klar til at hjælpe dig mandag til fredag fra kl. 8-20, hvis du har spørgsmål til et af dine produkter eller brug for vejledning.
Kontaktoplysninger
Written by the company
Om Telenor
Netværk i verdensklasse
💙 Mere end forbindelse. Mere tryghed.
Hos Telenor arbejder vi hver dag for at gøre teknologi nemmere og mere tryg. Derfor får du ikke kun mobil- og internetløsninger med stærk dækning. Du får også hjælp og digitale sikkerhedsløsninger, der kan gøre hverdagen lidt tryggere.
Som kunde har du blandt andet adgang til Telenor Tryghedspakke, som hjælper med at beskytte mod digitale trusler, svindelforsøg og falske hjemmesider.
Det betyder blandt andet:
🛡️ Ekstra beskyttelse i din digitale hverdag
📱 Fleksible mobil- og internetløsninger
💙 Hjælp og support, når du har brug for det
Tak fordi du deler din oplevelse med os på Trustpilot. Din feedback hjælper os med at blive bedre og skabe endnu bedre kundeoplevelser.
Du kan læse mere om vores mobil- og internetløsninger samt Telenor Tryghedspakke på telenor.dk.
De Bedste hilsner
Telenor 💙
Contact info
Skelagervej 9, 9000, Aalborg, Denmark
- 72100100
- kundeservice@telenor.dk
- www.telenor.dk
3.8
Great
44K reviews
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Bruns Galleri personalet løser mine…
Bruns Galleri personalet løser mine telefonproblemer (er 79) 🙏🏼👍 de er både kompetente, venlige og søde folk.
December 9, 2025
Reply from Telenor Danmark
Wow, hvor er det bare en tele-tastisk feedback, Ulla 😊
Jeg er så glad for, at Bruuns Galleri-holdet får styr på din telefon hver gang den laver ballade - også selvom den måske tror, at den kan løbe om hjørner med dig 😉📱
Jeg sender fluks dine 5 stjerner videre til mine kolleger, ka' du tro ⭐
De bliver nemlig ellevilde, når de hører, at deres kompetence, venlighed og go'e energi gør hverdagen lidt lettere (og telefonen lidt mere medgørlig) for dig!
Du er altid velkommen forbi igen, for vi hjælper gerne, uanset om det er mobilen, der driller, eller du får et tele-spørgsmål eller to 🙏🏼💙
Venlig hilsen,
Linda, Telenor
Reply from Telenor Danmark
Thank you so much for your feedback, we really appreciate it💙
Flexibility, efficiency and seriousness are exactly the things we aim to deliver every time, so it means a lot to hear that it landed well with you👏✨
Have a great evening🌠
Camilla, Telenor
Reply from Telenor Danmark
That’s wonderful to hear💙
We’re really happy you’re happy with us - thanks for the thumbs-up and the great vibe✨
Kind regards,
Camilla, Telenor
God service
December 2, 2025
Reply from Telenor Danmark
Tusind tak💙
Det betyder meget for os at høre, at servicen ramte plet🎯✨
Rigtig god weekend🌟
Camilla, Telenor
Reply from Telenor Danmark
Hiiii Ahebwa!🙌
Thank you so much for the kind and honest review🤩, i am so thrilled to hear that you have had a good experience🥰
Have a very nice day☀️
Kind regards,
Christian, Telenor💙
Reply from Telenor Danmark
Thank you for your kind words, Alin 🥹
Your support means a lot to us, and we look forward to assisting you again whenever you need 🙌💙
Have a nice day!
Amalie, Telenor
An Absolute Disaster. Telenor Can’t Deliver, Won’t Cancel, and Offers Nothing but Excuses
My experience with Telenor has been nothing short of unacceptable. I placed an order in September with a confirmed activation date of December 2nd. As of today, Telenor has still not delivered the router, leaving me without internet and failing to uphold even the most basic terms of the agreement.
Despite this clear breach of contract, Telenor refuses to release me from the agreement so I can obtain internet from another provider. Instead, I am left without the service they committed to in the contract, and I am still expected to pay for it, with no ability to resolve the situation elsewhere.
Customer service has been equally unacceptable. Since yesterday, I have received nothing but excuses with no concrete action, no escalation, and no resolution of any kind. The lack of accountability is astonishing for a company of this size.
Telenor has demonstrated a complete disregard for its contractual obligations and for the customer’s basic rights. This entire experience has been unprofessional, unreliable, and frankly disrespectful. If this is Telenor’s idea of customer service, avoid them at all costs. I wouldn’t recommend Telenor to anyone not even as a last resort.
December 2, 2025
Unprompted review
Reply from Telenor Danmark
Hi, Khawar 😊
I am really sorry, if something went wrong with your internet order 🤔 If I am reading your review correctly, you are missing something for it to be complete?
However, when the withdrawal period has passed, it is not possible to cancel the order.
But! I will gladly have a look on what is what, if you reach out to me on socialemedier@telenor.dk 🙋♀️📧💙
Best regards,
Linda, Telenor
Yes I like the offer of telenor
July 24, 2025
Reply from Telenor Danmark
Hi Sharmilla!👋
Thank you for review, i am very curious about your experience!🙌
Only one star, but you like our offer😵💫, if there's anything i can do to help your or if i can improve your experience, please reach out to me on socialemedier@telenor.dk📬
Have a good day☀️
Kind regards,
Christian, Telenor💙
I don't have any problem with Telenor
November 29, 2025
Reply from Telenor Danmark
Hello Krishna👋
Thank you so much for such a nice review! 🤩 We really appreciate it😁
Have a nice evening💙
Kind regards,
Anna, Telenor
Great service
The salesman provided a great service and the purchase and activation was super fast.
November 28, 2025
Reply from Telenor Danmark
Waow Franco!🙌
What a nice review, and also what a great experience you have had!🤩
I am thrilled to hear the my colleague gave provided you with a good service🤙, and everything went smoothly!
Have a blessed day🫶
Kind regards,
Christian, Telenor💙
I got good service.
November 28, 2025
Reply from Telenor Danmark
So happy to hear that you got great service! 😄✨
It means a lot that you took the time to share your experience - we’ll make sure to keep the good vibes going 📱
Wishing you a wonderful good evening 🌙💫
Kind regards,
Rosa, Telenor
Good offers and helpfull staff
December 1, 2025
Reply from Telenor Danmark
Thank you so much for the kind words! 😄✨
Great offers and helpful staff - that’s exactly what we aim to deliver every single day, so it’s fantastic to hear it landed right with you 📱
Really appreciate you taking the time to share your experience!
Wishing you a lovely good evening 🌙💫
Kind regards,
Rosa, Telenor
Perfekt en 10
November 28, 2025
Reply from Telenor Danmark
En perfekt 10’er? Det er jo ren olympisk guldscore! 🥇😄
Tusind tak for den – den landede lige så smooth som et nyt SIM-kort, der klikker helt rigtigt i første forsøg ✨📱
Vi elsker, at du deler din oplevelse med os!
Ønsker dig en strålende god aften 🌙💫
Venlig hilsen,
Rosa, Telenor
They steal people’s money
They steal people’s money. By using a trick where they change the payment system spontaneously and use other platforms for the payment like (mobile pay). Where sometimes the payment wouldn’t go through and they don’t notify you. By this way they trick you by adding fees and saying that you have not paid for the transaction. Adding more fees and working with scumbacks like (Alektum kasse) partner to soak the money out of you.
I was only missing 4 payments the next upcoming 4 months but now I have to pay 200-300 % the amount I owed.
They don’t even notify you about their retarded payment system, that you have not paid your payment……
December 1, 2025
Unprompted review
Reply from Telenor Danmark
Hi, Abdolaziz 😊
I am sorry, if you had trouble with your payments.
However, our system always inform you, if a payment have failed, on the registered e-mail on you account 📧
Remember, that you can reach out to Alektum, if you do not agree with the case of payment ending up there 🤝
Best regards,
Linda, Telenor
Great customer support
I had a great customer support experience today with Claus/Klaus. He was welcoming and friendly and made sure I got all the information I needed, and he helped me decide the best service. Transparent and great service, which makes me happy to be back with Telenor again.
November 28, 2025
Unprompted review
Reply from Telenor Danmark
That’s wonderful to hear💙
Thank you for sharing your experience. It sounds like Claus/Klaus delivered exactly the kind of support we want every customer to feel: Friendly, clear, and genuinely helpful🤝✨
We’re really happy to have you back with us, and even happier that your return started out on such a positive note💌
Camilla, Telenor
Very disappointing experience And unfair charges
I signed up for a mobile promotion with Telenor, but they ended up charging me something completely different on my monthly bill. I also had to change the 5G service at home because the connection was terrible.
What made things even worse is that they charged me two penalties for a “missed technician visit,” even though one of them was completely unjustified. Yet they still refused to remove the extra penalty.
Customer service was unable to resolve the issue and offered no fair solution. I feel completely misled by the way they handle billing and their overall service. I do not recommend them.
November 28, 2025
Unprompted review
Reply from Telenor Danmark
Hi Aylen 😊
I am sorry, if that is the feeling, that you are left with!
It is not, what we strive for.
However, you are only charged, if you are not at home, when the technician arrives, and you should get a heads-up before he does.
I will gladly take a look at what is what, if you reach out on socialemedier@telenor.dk 🤝
I will be waiting in the inbox 🙋♀️📧
Best regards,
Linda, Telenor
Reply from Telenor Danmark
Aww, now you just made our day a little brighter ✨
So happy to hear you’ve had a good chat with us - we try to keep the good vibes flowing and the help coming, no matter what 💙
Thanks for dropping by with the kind words, it means more than you think. Wishing you a lovely evening ahead 🌙✨
Kind regards,
Rosa, Telenor
Telenor Gives the Best Network and the Best Value!
I’ve had an amazing experience with Telenor. Not only do they offer the best and most reliable network, but their data packages are also excellent—affordable, flexible, and perfect for everyday use. I also love how convenient it is to purchase different services and products directly through my SIM subscription. Everything is simple, fast, and user-friendly. Highly recommended for anyone looking for great value and top-quality service!
November 22, 2025
Reply from Telenor Danmark
Pankaj, that is truly one of the nicest reviews I have ever received 💙 Thank you so much for your kind words! 🙏
You’re always more than welcome to reach out to me and my wonderful team if anything is ever less than perfect – I’ll do everything in my power to make it right 😉💪
Wishing you a fantastic evening! 🌙
Best regards
Jonas, Telenor
Reply from Telenor Danmark
Vroooooom!⚡ This is the sound of your WiFi going faster than the speed of light, and I like it, Aamir 😍👏
Thank you for giving us a high-five for product AND price - it simply means the world to the whole Telenor-gang 💙
Never hesitate to reach out on 📱 or 📧 if you have any questions 🙋♀️
Best regards,
Linda, Telenor
God service
November 19, 2025
Reply from Telenor Danmark
Sådan💙 Det kan vi li'!
Vi er glade for, at det hele spillede📱 Tak fordi du deler din oplevelse✨
Ha' en skøn aften🌠
Camilla, Telenor
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