I am very satisfied with Telenor. Everything has been easy and clear from the beginning. The SIM card and my new phone were delivered very quickly. The network quality is excellent, and the internet... See more
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Yesterday I bought a phone from the Bilka Randers office. The young man who served me (a tall, young blond guy) was extremely knowledgeable and even though I was unable to buy the phone on installment... See more
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I had internet from Telenor for 2 years. Lately, the 5G service became quite unreliable in my area of Aarhus, speeds unstable and connection to tower as well. Technical support told me the... See more
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Jeg har være heldig idag. Blev hjulpet af Saad med en del problemer jeg havde med mine devices. Saad Rafi viste en meget positiv attitude. En fantastik ansigt udadtil for Telenor.
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Company details
Written by the company
Vores kundeservice sidder klar til at hjælpe dig mandag til fredag fra kl. 8-20, hvis du har spørgsmål til et af dine produkter eller brug for vejledning.
Kontaktoplysninger
Written by the company
Om Telenor
Netværk i verdensklasse
💙 Mere end forbindelse. Mere tryghed.
Hos Telenor arbejder vi hver dag for at gøre teknologi nemmere og mere tryg. Derfor får du ikke kun mobil- og internetløsninger med stærk dækning. Du får også hjælp og digitale sikkerhedsløsninger, der kan gøre hverdagen lidt tryggere.
Som kunde har du blandt andet adgang til Telenor Tryghedspakke, som hjælper med at beskytte mod digitale trusler, svindelforsøg og falske hjemmesider.
Det betyder blandt andet:
🛡️ Ekstra beskyttelse i din digitale hverdag
📱 Fleksible mobil- og internetløsninger
💙 Hjælp og support, når du har brug for det
Tak fordi du deler din oplevelse med os på Trustpilot. Din feedback hjælper os med at blive bedre og skabe endnu bedre kundeoplevelser.
Du kan læse mere om vores mobil- og internetløsninger samt Telenor Tryghedspakke på telenor.dk.
De Bedste hilsner
Telenor 💙
Contact info
Skelagervej 9, 9000, Aalborg, Denmark
- 72100100
- kundeservice@telenor.dk
- www.telenor.dk
3.8
Great
44K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The new Telenor 5g wifi
The new Telenor 5G WiFi has been very disappointing. It hardly works throughout the day, and even mobile data performs better. I expected a faster and more stable connection, but the service has not met the promises at all.
November 21, 2025
Unprompted review
Reply from Telenor Danmark
Hi Puja👋
Thank you for sharing your experience with us💙 We’re really sorry to hear that your 5G WiFi hasn’t lived up to what you were expecting. A slow or unstable connection is incredibly frustrating - especially when mobile data ends up performing better.
Even though it doesn’t change what you’ve experienced, we’d really like to take a closer look at your connection and see if there’s anything affecting the signal in your area or with your setup. Sometimes a small adjustment can make a noticeable difference.
If you’re up for it, you’re very welcome to reach out so we can investigate it together🔍
Kind regards,
Camilla, Telenor
Great and stable.
Telenor is great, just works. Prices could be better and I look forward to introduction of fiber 2.5 or 10g
October 18, 2025
Reply from Telenor Danmark
Yaaay! I just love when everything works great, Karol! 💙
Thanks a lot for the great recommendation 🤩
Have a great day!
Mathias, Telenor 💙
Good good consult
November 19, 2025
Reply from Telenor Danmark
That is grrreat to hear, Petru 🤩👏
I am absolutely loving the 5 stars, that you are serving ud here on Trustpilot ⭐
It means the world to all of us, when you take the time to send us a highfive for your customer experience 💙🤝
Never hesitate to reach out!
Best regards,
Linda, Telenor
Reply from Telenor Danmark
Love to see all that goodness💙💌
Thanks for sharing, we appreciate it a lot🤝✨
Have a great one🌠
Camilla, Telenor
About subscription
I have bought iphone 16 from Telenor fisteorvet and the sales person he didn't mention that I can choose between tablet and earpod he didn't mention about earpod so I need to buy tablet.this is so disgusting and irresponsible service I have ever had.
November 14, 2025
Reply from Telenor Danmark
Thank you for telling us about your experience💙 We’re really sorry to hear that the offer wasn’t clearly explained to you. You should always be informed about your choices, and it’s completely understandable that you feel disappointed.
We’d really like to take a closer look at your purchase and see what went wrong, and whether there’s anything we can do to help. If you reach out to us directly or visit the store again, we’ll make sure someone reviews the case with you🎀
Camilla, Telenor
Sim wifi -99 kr
Please don’t waste your money on this.
Telenor SIM Wi-Fi might seem cheap at 99 kr for 6 months, but the performance shows why. The connection is slow, unstable, and even regular mobile data works better. For gaming, it’s terrible. Worst part is I can’t even cancel before the 6 months are over.
November 17, 2025
Unprompted review
Reply from Telenor Danmark
Thank you for sharing your experience with us💙 We’re really sorry to hear that the connection hasn’t lived up to your expectations, especially when you were hoping for something simple and reliable.
A slow or unstable signal is of course frustrating, and we completely understand why that leaves you disappointed. Even though the 6-month period can’t be cancelled, you’re always welcome to reach out to us so we can take a closer look at your connection and see if there’s anything we can adjust or improve on our side📶🔧
We appreciate you taking the time to tell us! Your feedback helps us do better.
Camilla, Telenor
Reply from Telenor Danmark
Thank you so much💙
We're really happy to hear you're enjoying our network and offers. If you ever need anything, we're right here for you📱💬💌
Have a great evening!
Camilla, Telenor
Reply from Telenor Danmark
That sounds just like the experiences I love! 🤩
I hope you get the full joi of your new product! 💙
Thank you for the five ⭐-s They mean the world to us! 🚀
Have a great day!
Mathias, Telenor 💙
Wery bad compani all the time the kat…
Wery bad compani all the time the kat internet and nomether pay de dont care i wish no one will bay telefoni or internet for thise compani i will son change tis compani
November 10, 2025
Unprompted review
Reply from Telenor Danmark
I am sad to hear that you think we are a bad company, Giuseppe😕
I would really like to hear more about your experience with us, so that we hopefully can sort out the issues that persists.
Please reach out to me on socialemedier@telenor.dk 💙
Have a great day!
Mathias, Telenor 💙
Reply from Telenor Danmark
That’s awesome to hear! 🤩
Thanks a lot for the kind words - we’ll keep doing our best to stay top-notch 💪💙
Have a wonderful evening! 🌙
Kind regards,
Rosa, Telenor
Reply from Telenor Danmark
Love to hear that! 😍
Thanks a bunch for the kind words — we’ll keep doing our best to stay very good 😉💪
Have a wonderful evening! 🌙
Kind regards,
Rosa, Telenor
Unstable connection at home in inner city
I am writing this review from my mobile data cause once again telenor home internet doesn't work. I have never had this many issues with an internet provider. Everyday the connection goes unstable. Their router was broken couple of times. And every time they say sorry it is our fault, the cable model is old, the router is bad quality, etc. I don't want a sorry I want internet. Will never use this company for anything again
November 9, 2025
Unprompted review
Reply from Telenor Danmark
Hey there 👋
We’re really sorry to hear about the unstable connection - that’s definitely not the experience we want you to have. 😞 Sometimes a quick restart can help: try turning both your router and your devices off and back on again to refresh the connection 🔄
If the issue keeps coming back, our support team is ready to dive into it with you and get things running smoothly again. You can reach them directly so they can check what’s going on with your setup and fix it for good 💪
Wishing you a calm evening! 🌙
Kind regards,
Rosa, Telenor
Reply from Telenor Danmark
Thank you so much💙
We're thrilled to hear you had an excellent experience. If you ever need anything else, we’re just a message away📱💬💌
Have a wonderful day✨
Camilla, Teleor
Reply from Telenor Danmark
Nice and simple - just how we like it💙💌
Thanks for the positive vibes. We wish you a wonderful weekend✨
Kind regards,
Camilla, Telenor
just got the mobil connection works…
just got the mobil connection works pretty good but they should come up with discount on products but love overall customer service
November 5, 2025
Unprompted review
Reply from Telenor Danmark
Thank you for your feedback, Quaiser 😊🤝
We actually have ongoing discounts, and campaigns - you just need to sign up to our newsletter or keep an eye on Telenor.dk to be informed about them 💙
Never hesitate to reach out, if you have any questions 📱
Have a grrrreat friday!
Best regards,
Linda
every thing is perfect
November 3, 2025
Reply from Telenor Danmark
Yay, Milad 😍👏
When everything is perfect, on your end, I cannot ask for more 💙
Thank you so much for the sparkly five stars - and for sharing your customer experience with us⭐
Have a great weekend!
Best regards,
Linda, Telenor
God Service 👍👍👍👍
September 3, 2025
Reply from Telenor Danmark
Jeg kan altså godt lige love dig for at jeg kridter danseskoene🩰 op til en ordentlig svingom! 🕺
For sådan en anmeldelse som den her er altså bare meget mere end kun tommel op! Den er FABULOUS! 🤩
SÅ jeg har kun én ting tilbage at sige!
👍👍👍👍
Venlig hilsen
Mathias, Telenor💙
Det var god men ikke exellent
November 2, 2025
Reply from Telenor Danmark
Fair nok 😄 Vi tager den! “God” er et solidt udgangspunkt, men vi sigter selvfølgelig efter exellent næste gang 💪🌟
Tak for ærligheden, den hjælper os med at blive endnu bedre!
Ha’ en rigtig god aften 🌙
Venlig hilsen,
Rosa, Telenor
Reply from Telenor Danmark
Maruf, it sounds like our service really took flight today ✈️💙
So glad to hear your experience was smooth and hassle-free – thank you for the kind words!
Emilie, Telenor 💙
My experience with Telenor
My experience with Telenor has been really good. Their network coverage is reliable, internet speed is consistent, and customer service is helpful and responsive. I appreciate their affordable packages and the convenience of managing everything easily through the Telenor app. Overall, a great and trustworthy telecom company.
October 31, 2025
Reply from Telenor Danmark
That’s wonderful to hear💙
We're so glad you've had a great experience with Telenor - from the reliable coverage and steady internet to the helpful customer service and easy app management. Your feedback means a lot to us✨👏
Thanks for taking the time to share it! We’ll keep doing our best to live up to it🎀
Camilla, Telenor
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