Telenor Sverige Reviews 

They send out fraudsters to sign a subscription with Telenor. They have very sly and bad communication internally which results in debt collection fees and much more. I would warn everyone to never sign a contract with this company.

really bad wifi, tv remote sometimes not properly working, chromecast has sound faster than video.

Despite being well over market-average costs, and the fact that I was not reimbursed for missing my internet for a month during their switch-over to 4G based broadband, these nitwits force their costumers to cancel their subscriptions by phone.

I had to wait one hour to get a hold of someone, only to be told that I needed to be redirected to their "cancelation department", which of course is not a possible pick in the initial options.

After being redirected I had to wait for another hour before it was possible to cancel my subscription. Think about that? Consider how many people are actually clogging their phone lines, just to cancel their subscriptions. Laughable.

I would advise anyone against this fraudulent company as they basically like to excrement all over their costumers.

I've been a customer with Telenor for nearly 5 years with my mobile phone. Yesterday I got a call from Telenor. A man claiming that my home wifi will transfer to Telenor and he just wants to check in to see if I have the right cables.

I respond surprised as my partner has not mentioned to me that we're switching from provider. Suddenly I realise we have a collective agreement with our brf. When I confront the salesman with this, he is suddenly done talking with me. "Ah in that case the brf will contact us if they want to work with us, have a good day bye".

I lost all trust in Telenor after this BS.
Will move over to another phone provider asap.

Literally impossible to cancel the subscription. Was trying to contact customer service for DAYS, but it always says "Waiting time is less than 1 minute" and then you spend 40+ minutes waiting without any luck. It feels like they complicate the cancellation process as much as possible. I'm moving and was planning to keep Telenor but no way I'm doing it now.

Also, if you pay using Kivra they charge you an extra 50kr for paper invoices while they don't actually send them. And they don't reimburse you money for something you didn't get.

Connection is fine but the recent experience just spoiled everything completely because if you have any problem they will just brush it off. For that reason, won't recommend it.

every 5 min my home and mobile internet are not working. since i went with telenor i only have problems. before i had tele2 and no problem what s ever. i change because i got good phone deal but i have regret it

UPDATE!!!!!!!!!
After talking with customer service from Telenor and after doing all they have ask(waisting several days on it), things are even worse now. I have feeling they make fun of me. I lose internet connection on my sim card every few minutes, same as my wifi. In the kitchen, i can forget on stabil network (kitchen is abot 7 m open space from router). Im taking screenshot on my phone as evidence. Online meeting i can forget. We'll see if anything change.Also we tought maybe are our phones but they worked before, and all our guest have same problem when they connect on our wifi.FOR NOW ANYONE WANTS BUY TELENOR SUBSCRIPTION STAY AWAY. I will gladly change this review if they fix it

Once again I want to inform the last experience with Telenor:every 5 10 minutes I have to refresh my IPad and every time I see all kind ads from Poland Spain and unbelievable from Russia I want to inform Telenor that:I paid 349 kr for a good service not for this sh...t

Been a customer for some years now. Bredband 500 for 499 SEK

About once a month the connection is gone for some hours. Once the net was gone for more than 20 days and I had to extend my mobile data plan.

Their Driftinformation page is a joke, the timer says it will be resolved by 13:00 and at 13:00 the time gets updated to 21:00. It's an automatic update, because they have no clue what they are doing.

When you call them, then you sometimes get an SMS with Ärende ID, but most of the times they will not register it, making it hard to get refunds.

Today was the final drop, I woke up with no internet again and according to Driftinformation page it will be gone all day, and I also got a letter. They will raise the price from 499/mån to 649/mån with no change in speed.

Never had a company with such poor connectivity issues and high price.

Despicable company - they lied and cheated me into a contract. Offered me something completely different to what was then sent to my email. I was promised that I would be allowed to cancel within 14 days -this was then refused. They are corrupt and dishonest. They are charging me substantially more than I was told I would be charged - with no comeback, They won't respond to emails - make promises on the phone that are not upheld. I sought Lawyers advice and they agreed that Telenor were in the wrong. However it is not worth the money it will cost me in lawyers bills to address the issues. Telenor are well aware of this. This is corrupt and illegal. They prey on the individual - offer one thing then charge for something else. Then it is not possible for the individual to take it further as they know that it's not worth it. Corrupt and despicable! AVOID AT ALL COSTS.

Edit - this is specific to treatment from the Malmö Triangeln store and also trying to get support from the phone. The store themselves are the ones who have been dishonest and corrupt.

Edit:thanks for the offer to call the number. This has been ongoing for months.... The number has been called multiple times and I'm just lied to again and again. Do not trust this company. Calling the number makes no difference- they just refer back to the store and refuse to help. There is no way to escalate issues - no email address available to take things further. Just false promises and lies.

Very poor service,i took my phone to a match but it end up being stolen ,it took me two weeks to found it,the person have being useing it since the simcard can be removed ,i lost my id on the phone wallet too,the same time, after that i got an invoice of 12thounsand sek just for 7hours of talking only including the ringing time yet i was not the one who used it,i disagree with it but they are forcing me to pay yet, they should monitor suspicious calls etc but poor security

We are trying to change the contract owner for our mobile sims for months now, with zero progress.
It's supposed to work through a web application (does not work!). And the customer service is not helpful at all. We've spent hours and hours on the line with both parties telling them to please shift the contract, and nothing happens. And nobody ever follows up with your issue or problem. Completely incompetent AND not even willing to help. They let you run in circles forever (please call 020-222222 - forget it, it's 100% useless). And if you write a complaint they just ignore you. I've even reached out to the CEO of Telenor Sweden - guess what? No reply. Again: they are not even WILLING to help.
Also, until I've moved the contract, I will have additional costs on it and there's nothing I can do. Are they going to reimburse me for that? Nope.
To be honest, as a customer, I've never ever experienced anything like that.
I will shift my 3 phone numbers to another company as soon as possible. Can't be worse than that.

This is a copy paste email response to the worst wifi I've ever had!:

Hello!

Thanks for your complete measurements, through them we can confirm that it works outdoors and contractually we do not guarantee 100% indoor coverage everywhere all the time. Since the problem here has been from day 1, there is not much more we can do.

The coverage looks good with 4G and the mast shows no obvious errors that need to be reported. There are no problems with it going heavy or having major problems. When it comes to indoors, there are many factors that we cannot influence, for example the environment and surrounding buildings and weather. At present, there is no planned development at the address, however, the network has changed considerably and it may be better for you in the future.

In conclusion, we find no fault here with the subscription, the coverage or the mast. In terms of subscriptions, we do not see any connections where major problems have arisen, statistically everything looks very good here.

Best Regards, Tech Support
Telenor

I subscribed to Telenor Stream, and boy have I regretted it. First off, they weren't clear about what content would be available - we were under the impression that Disney+ was included, but it ended up being a much smaller selection of children's programmes from Disney. Or maybe it was just a Disney channel or two. I don't remember exactly, but it wasn't Disney+. We gave it a go anway. We used the Telenor Stream AppleTV app for watching the programs because it was easier than unpacking the whole Telenor Hubb device and doing the same. The content wasn't great at all, but I admit that that is something subjective. Then the app stopped working after a few weeks - everything worked except for video playback - and they didn't fix it even after nearly a month of waiting. Why make the app available for so long if it doesn't work? By this time we had decided to unsubscribe. It turned out that doing this wasn't possible over the internet by logging into our account - and this is in 2022. One is supposed to call customer service and have this done. I called them to unsubscribe, and was put on a 38 minutes queue, which ended up lasting 1 hour and 15 minutes. The cherry on top was that I had to wait for another 5 minutes in silence while the cancellation was being done. I finally had the damn thing cancelled. It's hard for me to believe that such a big company with its resources and outreach cannot make the simple process of unsubscription easier for a customer for any reason other than sheer greed, lack of principles and no respect for their customers' time. Netflix is doing it, Disney+ is doing it, and so is almost every other streaming service. Why not Telenor? I'm so unhappy with their service right now that I'm considering even letting go of the broadband service just out of spite, although it's a decent connection.

Nothing but technical issues plaguing both the mobile network and the broadband service. My invoices have not been showing on my account for 2 months for broadband, despite there clearly being two there as I keep on getting reminders. On the first month, my broadband was registered as 500mbps even though I was paying for 1000/1000. This did eventually get resolved, but it was ALSO a bug in their system. Both the Telenor ID and BankID systems are horribly messed up and disconnected from each other.

As for the mobile network, I recently moved from a prepaid SIM, to an iPhone 14 Pro on a subscription of 5GB a month. 4 days prior to purchase, I had topped up the prepaid SIM with 3GB of data, only for the card to become deregistered and no data services would work. A prior to that, I had registered the number as required by the new law, and my data was erased again then! So I spent 200kr on purchases that were removed from my account.

I have visited their stores twice and called their support centre 4 times, and we are no further with both issues being resolved. I’m currently in possession of 3 SIM cards, all of which either do not work, or they are temporary numbers I don’t want. Currently stuck in yet another 40 minute long queue after the previous support representative cut me off by accident, and he hasn’t called me back. I’m very annoyed with the network and their terrible customer support. The people on the phone are very kind and seem to want to help, but they are held back by buggy and broken computer systems with no end of problems. It’s disgusting.

And gave me a tiny 3 GB amount of data, that they later on took away as well, without it being used-up by myself. I’m unable to register with Foto-ID (no ID card) and I don’t have BankID. My prepaid recharges haven’t been accepted, still I loose the money.

Truly demonic unreliable company.

Terrible service. Stupidity is everywhere.
The router doesn't work. As I don't have personnummer yet and Telenor doesn't accept samordningsnummer, my boyfriend ordered the router (the internet connection is for the whole building, to brf, not to the flat).
So, I can't get help without personnummer and my boyfriend is in ling business trip with limited access to the phone. He called there twice, but they said he need to be next to router, watching and praying probably, because if I am next to router and did everything what they ask - it doesn't work.
It's not allowed to say what might be the reason, internet is activated, paid every months, but router doesn't work. I work from home and now I have no internet although I pay for it.
One week before it was another person who helped, but this week it's someone who don't care.
I would never choose this company but I was forced to choose because the contract is signed to BRF and I forced to pay for service I can't use.

Once you become a customer you will be spammed by sales calls for the same products over and over even if you tell them to stop calling.
Also much more expensive then their competitors, so really no reason to use them for anything.

*Edit.
Don't listen to the response from Telenor here. I've literally asked to get removed from their call sheets everytime I've been called and even called myself into their customer service with no effect despite promises.

My family has been in Ukraine since the horrible war unleashed in February. I got Telenor simcard directly since it was advertised in the media that they, along with many, offered free calls to Ukraine, the only way for me to stay in touch with family who was left without internet. It was biggest mistake ever since this company makes money on war and people‘s despair when they try to call their loved ones. Free calls lasted within April but it has not been announced to me by sms/email or any other way that the grace period has ended. It simply was not extended, whereas all the competitors, including 3, Tele2 and Telia prolonged free calls, so I could not believe my eyes when after 10 days in May I saw 6000 sek debt on my account. I directly called customer support to explain the situation, I appealed to their humanity and fact that people calling their relatives whose lives are in danger should not be punished by charging them thousands only because they were not aware of the charges, like me, and they advised me to make a claim. My claim was practically thrown in the bin, with official Telenor statement „we have reviewed your claim and reject it because mobile traffic generated was coming from simcard registered on your name, so you have to pay it“, which I have never denied, and completely ignored all my arguments about war, calling family, compassion and being not aware of the change, which is a disgrace. I had to pay the bill as I was risking being reported to Inkasso. You make money on people suffering from war and take advantage of this horrible situation, this is the worst kind of treatment I ever experienced from a company.

Horrible company. Have never had as many problems with any other mobile service provider. They offered a "free trial" insurance that I called to cancel due to not wanting it. On the phone they said that they put it to be cancelled after the trial. Half a year later, I see that they have continued invoicing for it. You can't email them and have proof of contacting them about these things, I had to use their web form that does not send confirmations and didn't get a response. They also have awful 5g connectivity compared to the other providers, and to use the internet abroad, I have to turn off and on airplane mode all the time to get a connection, same for my wife who has a different brand phone. My work phone with a different service provider worked fine for the entire trip.

They have a horrible customer service. Long wait when calling, no response on email. They staff is very unfriendly, no knowledge and absolutely no wish time help you.

Happy I (hopefully) haven’t gotten anything to do with them anymore.