Telenor Sverige Reviews 

Long queue on their telephone but once its your turn, their customer care staffs are excellent. It will be great if they allow emails as some issues can be easily solved via email instead of staying on a telephone queue for 30 minutes

I am having the worst experience with Telenor and I have been trying to fix this over 4 months and they have no urgency to help! And now my sim is blocked and I am stranded. I have called many many times and now emailed and the email response is to call ?!

Bad customer service. Non-knowledgeable staff. Always bad experience with all services I bought from this company.

I do not wholeheartedly recommend signing up for any contract over the phone with Telenor. it is a waste of time, money and health. I was promised a word of 14 GB for each number, and I got 2 GB to be divided into two numbers. Embarrassment. I regret that I signed a contract with this company for two years, I should stay at TRE and enjoy it. Fortunately in the store they helped me to solve the problem of their rude and incompetent colleagues

I never had a worse experience as a customer than with Telenor. Honestly, the sales team promises you a great deal, super-service, and a hassle-free experience, but then when the service isn't good and you want to leave, you are locked in. 49 SEK for paper invoices as a default, 24-month permanence periods (without clearly being told about it over the phone), and penalty fees.

This is nothing far from a scam, and I hate to have to fight for money I didn't agree to pay from the beginning.

I wouldn't recommend Telenor even to my worse enemy.

They lock you in with great offers and promises, and then it follows up.
You need to pay 69SEK for a paper invoice or 49SEK for the digital invoice, 24-month binding periods will appear, and all promises made will come with an extra charge.

This is a great example where the sales team promises you the world and then nothing happens without paying extra and crazy binding periods.

It all started with broadband which had a terrible connection, they sold us that the mobile broadband connection would work better, we tried it this way - it didn't work. Then they sold us a business account, everything included and a better connection - nothing, and when we complain they literally said, you don't have any recording of the conversation. It is unbelievable.

My only advice is, don't waste your money and energy on telenor.

Can't get any support.
Impossible to get phone support. Waiting in queue for more than one hour is normal. When you are lucky to get through they tell you to stay online while they investigate the issue and then after 30 minutes they disconnect you.
When mailing complaint about the bad phone service they tell you to use the phone service.
The worse service I ever in my live experienced (so far).

Called three times because mobile internet stopped working on my work phone. First call, guy answered after 30 minutes and did some changes in settings, assured me it would fix problem after I restarted my phone. Didn't fix the problem. Called back, waited 30 minutes for an answer. Lady couldn't help because I couldn't log in with Bank ID because my mobile internet connection didn't work and I wasn't near wifi. Went home, got on wifi, called back, logged in with Bank ID, then sat in queue for 30 minutes again. Lady answered, saw my account, stated my name, then asked if my wife was home because she was the name on the main account. You see, when bought my daughter's Iphone, they offered us a discount on the price of the phone of several thousand crowns if we consolidated our accounts under Telenor. I was hesitant to leave Tele2 because they had worked flawlessly for me for ten years. But I finally agreed. What a fool I was. My wife wasn't home, and so once again, the Telenor lady couldn't help me. So an hour and a half down the drain for nothing. Gonna be pulling my phone off of Telenor and returning to Tele2 this week. Awful customer service.

Don’t trust the offer’s and prices. They are doing absolute cheating. Promise cheap prices and get invoices for double or triple the price.

Horrible operator. I would not recommend it. I have been their customer for quite some time, and I am paying a ridiculously expensive subscription, and unfortunately can't get out of that contract. Besides, every month I receive a different invoice, that should have been fixed. A few times they added extra cost from, apparently, messages that I have sent abroad. When I call to ask about it, because I am 1000% certain that I did not, and to ask to get an invoice, with the numbers to whom I sent, a guy basically hung up on me, after being very rude. I called again, and another person answered, explaining that they cannot give me THE NUMBER TO WHOME I SENT FROM MY PHONE AND the SUBSCRIPTION THAT I AM, basically as a student PAYING ridiculously expensive, due to privacy protection. I have to call them every month, to deal with irregularities, and lose a minimum of an hour while I reach them. And, even if you are a customer, for quite some time, and paying this amount, you will still not get the help, because TELENOR SIMPLY DOESNT CARE ABOUT THEIR CUSTOMER. The only thing this company cares about is the money they receive for their overpriced services, which honestly is very sad! I get sick to my stomach when I think about the contract I have with them and all the money I gave them for nothing. I DO NOT RECOMMEND THIS OPERATOR, there are other operators (am not saying perfect), but at least you will get what you pay for because with Telenor that's not gonna happen.

Really bad service for the broadband. I am paying 350kr for 250Mbps and half of the time I have max 90Mbps tested in both Bredbandskollen and Speedtest. Really awful connection, half of the time doesn't work. They are fooling people. Do not go there! I am sure they are many other companies with better service. I have also send numerous emails to them and they answered after 2 weeks to call them instead. When you are calling you have to wait 1 hour in the line.

The worst company, I regret ordering my bredband from you, I have been waiting for more than 1 hour to get an answer for my call, and I still didn’t get any answer, regretting it so much.

So very bad customer service . Very very very long waiting in order to talk to some one . I waited 1.5 hour and I got cut off after 90 minutes waitting . Sooooooo
bad such a bad experience

Worst Network provider i ever had. Multiple connection loss every day, and price for it is unbelievable, around 172 SEK for 1 mbps, paying 550 for this trash should be counted as penalty

I’ve spent 2 hours in a queue that “estimates” 15mins yes…trying to cancel my service (twice)

Absolute crap “customer support”.

When you want to upgrade or buy a service, you get put straight through to someone

Telenor charged me for the service I do not have - even after I cancel it. I tried to contact them on the phone and waited for nearly one hour. Emailed them and they took over a month to come back to me and their response is that the money would return HOWEVER it did not happen. This company is a joke! They keep charging you even if you cancel the services. Please refund me either via my bank account or my Telenor account!

Every time I call or go into the store needing something I receive a different answer or incomplete information. Very frustrating. I can provide many examples.

2year customer here.
I know there is some issues with the connection sometimes but honestly it is not telenors fault, it is the household it self, I learnt that from them. I had issues with my connection not beeing what it should be but they sent a techincian that explained everything and now we are up on full speed again 250/250 with an 30-35mb download speed/s that is pretty crazy for a 250/250. I had my doubts but even if for example other providers might have a slighlty better connection Telenor is much better any day in the week. Reason why telenor is always on top is because their customer service is just beutifull to talk with, they are so helpfull and understanding and really take their time to take care of your needs, plus u get a free state of the art wifi router and can cancel anytime. Thx for beeing so great and I hope ppl see how good u are and not follow bad reviews from the past.

We misunderstood each other because of bad communication.

1. Always having connectivity issues when traveling within the EU (I travel often), except for when in Scandinavia. 2. Unbelievably terrible reception where I live in Stockholm.
Customer service doesn't care about anything. Have texted and called several times with no actual improvement.

This week when I asked to disconnect I was quite indifferent in terms of like sharing why. I was happy and in good mood. However, when I was asked why I wanted to terminate my subscription, and after I've thoroughly explained, the customer service representative replied with "have a good day". So why did you ask? This is the epitome of terrible service. Honestly, I wouldn't let Telenor manage a small grocery store. "Have a good day y'all!"