Telitec Connections SL Reviews 

Had fibre installed a few weeks ago now.
No problems whatsoever.
Installation and aftercare second to none.
Highly reccomended.

Good reliable fibre broadband with efficient helpful customer service in English. Had Telitec at my previous property too, wouldn’t go anywhere else.

We recently asked Telitec to install a fibre cable to provide fast internet access. The process was very easy and all the staff at Telitec were very helpful and professional. Normally the installation takes two weeks after signing the contract, but ours was done in two days. The engineers did a great job exactly as I wanted it. We also transferred to the Telitec mobile service and our numbers were changed over in two days. All in all a great service from Telitec and I would recommend them to anyone who needs a good telecoms company in the Costa Blanca,

Very pleased with the new fuber connection with Telitec really works well, rapide and profesional service from the staff

Thé service is perfect. They answered all my questions and worries and when it came to installing nothing was too much. Always quick to help.

Telitec did what was promised.
Technician arrived at the scheduled time and worked properly to get things installed and ajusted.
Speed is as promised.

Martijn in technical support’s help was just perfect in guiding me through all potential alternatives when setting up a non-standard mesh router system. In one word “excellent”! Thanks a lot….

Superb service, price and communication. Would definitely recommend.

My WiFi connection to Telitec was constantly being interrupted by weather and trees so after discovering I could get fibre I asked to be upgraded.

After a number of false starts Telitec pulled out the stops to make sure my fibre was installed before the weekend. The engineer was here to 8.30pm on a Friday night to ensure we had a working internet connection.

Julie called me, and asked if everything was alright.
I appreciate the call and the conversation .

Regards
Hans

Very friendly, efficient service. Trouble was taken to make sure wiring was as unobtrusive as possible. Thank you Telitec.

I just would like to say, that you are the first company we have used in 25 years that have not bumped up your charges and have stuck to our inicial agreement and exactly what you promissed. For that, I thank you. I also want to commend you for your prompt support and professionalism. It just needs to be said. Its refreshing. Thank you again.

This company is an utter shambles. The left hand doesn’t know what the right hand is doing. They make appointments that they do not honour, without the courtesy of informing the client that they don’t intend to turn up. They cancel appointments that they have themselves made but fail to inform their own engineers who then turn up unexpectedly. The women on the office telephones are rude, indignant and insulting beyond belief. Their risk assessment policy is beyond a joke and changes at their whim. Their sales team are aggressive to the tone of forceful, and always attempted to speak to my wife rather than to a male.
There are plenty of bona-fide companies out there who deserve your custom.
Telitec is not one of them.

Het is omdat ik 1 ster moet aanduiden anders kregen ze er geen!
We zijn inmiddels 5 jaar klant bij telitec.
Hebben even vaak geen internet als wel. Als er internet is krijgen we nooit de capaciteit van ons abonnement binnen. Goed of slecht weer heeft er niets mee te maken.
Er zijn vaak periode dat het internet zelfs dag na dag op hetzelfde uur uit en weer aangaat. Na jaren van klagen zonder tegemoetkoming of verandering van de situatie gaan we overschakelen naar closeness. 8 € goedkoper voor 10 mb meer Internet.
We zijn jaren geduldig en begripvol geweest, maar ons geduld en begrip is op!
Ze hebben meer dan de kans gehad (5 jaar)om iets aan de situatie te doen, maar hebben dit niet gedaan!
It's because I have to give 1 star otherwise they didn't get one!
We have been a telitec customer for 5 years now.We don't have internet as often as we do. If there is internet, we never receive the capacity of our contract. Good or bad weather has nothing to do with it.
There are often periods when the internet even turns off and on at the same hour day after day. After years of complaining without compensation or changing the situation, we are going to switch to closeness. 8 € cheaper for 10 MB more Internet.
We have been patient and understanding for years, but our patience and understanding has run out!
They had more than enough time (5 years) to do or change something about the situation but they haven't

The impact of the pandemic meant that Telitec were not able to install our Fibre Broadband because we were not able to get to our house in Spain. However, as soon as we managed to get back to Spain, Telitec visited and completed the installation with a minimum of fuss. The resulting connection is a great improvement on what we had before. Good job!

Arrived in Spain and ordered 4 SIM cards and fibre broadband- Michael in the Moraira office was very helpful and we received the SIM cards immediately. When the guys came to fit the fibre (Keith and Marcus) they were really helpful and did a lovely neat job - the broadband has been great, no drop outs and if you need to speak to anyone, just pick up the phone and they answer- not like in the uk where it’s automated !!!!

Great service good value. We have a holiday home in Moraira and subscribe to Telitec’s microwave product. Speeds are ok, bit of lagginess on streaming but not enough to spoil the experience. Minimum subscription period is a month which is superb for our infrequent use. Support is brilliant very knowledgable network engineers on first line who can demonstrate the problem, and let’s face it the majority are in chair not in the computer!

I recently asked Telitec to install fibre. The sales person and administrator was friendly and helpful. I wasn’t impressed with the sub contractor that installed the fibre which wasn’t working. I spoke to Telitec manager and explained what happened and that whilst I wasnt happy with the installation I just wanted the system working. She was professional and said she would get it working. The next day she rang me again to establish if the installation company had responded to her call. I explained they hadn’t and she promised to get it sorted. That evening a tec engineer came and established that the fibre had broken . He replaced it and the system is fine. Telitec followed up afterwards. Telitec was there for we all the way. It was also a benefit to have a company where people spoke your language and is committed to delivering a good service even though they weren’t responsible for the actual installation.

After initial difficulties getting an install appointment, Telitec have proven to be a very reliable provider. Friendly and efficient install team, good product at a reasonable price , excellent admin and regular contact to ensure everything is as it should be.
Early days, but so far, very good.