Telitec Connections SL Reviews 

Good communication from Julie and the team followed by quick, efficient fibre installation. Seems to be working well so far with insreased speeds.

Don't be a mug like I was. I ordered a Hits SIM from Telitec, and asked for my number to be ported over. I gave them the number on my SIM. Next day, I received a text from Hits to say that porting was blocked. I phoned Telitec and was told that customer service would sort it out. I waited three hours, then phoned again. After much effort, they agreed t refund the 16 euros. A few hours later, I received another call to say that they would not refund as I had not given them the correct information.
I contacted my present supplier to ask what was wrong. They said that the number I had given was correct, but my new supplier had failed to give them the number. I sent a copy of the email to Telitec for their comment. They have now refunded 10 EUR, not the full 16. 10 EUR is cost of card, rest is post.
If you want a Hits SIM, go directly to Hits. It's Free, and they know what they are doing.

We found Julie to be both helpful and informative. She made the process quick and simple and provided us with all we needed.

Great communications by the sales dept. Excellent and punctual installation. Super tech service support.
Good value for money. Promises made were kept.

Installation carried out in good time, professionally and to locations as requested by customer. Previous internet provision was via wireless router which was intermittent at best. Fibre network has now resolved signal strength issues and system continues to provide a good service.

Really helpful and efficient service, I can highly recommend Telitec for Internet and phone connectivity. Thank you for all your help.

Great service quick and efficient installation, up and running with no problems.

The problem with the phone and wifi was reported on Thursday 13th May 10am and a technician arrived at 7pm that evening and changed theVoip Router this solved the problem with the wifi but not the phone.
After many phone calls and emails the technician returned Wednesday 19th May 6pm and renewed the Router and porter and solved the problem.

Good service and a very efficient response. Roman fixed the problem in 1 minute!

We are satisfied Telitec clients since 14 years. They always provided us with competent and good service. The technical team is top. Julie Penn always gives us quick and detailed information about fibreglass connections for our customers. We are very satisfied with Telitec.

Hello, since I called your support services I received the friendliest and most helpful support from your staff in a long time. From organizing the delivery to setting up the new router, the problem was solved within 48 hours. Many thanks and best wishes to the two very helpful gentlemen who, highly competently and with a lot of patience, managed to guide me through it all on the telephone.

Excellent help from Roman. Super helpen. Thanks

Telitec Moraira just installed 5G wifi to my home. The engineers were polite and helpful and spent time with us discussing the best routing position of the new cable. It's a really neat job and after suffering a 2mB download speed and terrible Telefonica service to the landline for years, we now have a proper connection to the outside world. Really pleased. Thanks Telitec. Definitely 5 stars.

Have had a problem with my internet speed -the technical service was prompt and effective

Really helpful company and would recommend.

I had a problem as my printer did not work on my new Telitec connection. I tried in vain to get a solution from Hewlett Packard and contacted Telitec to see if they had an answer. Within 2 hours their engineer, Martin phoned me, talked me through the steps to take and I am now reconnected with my printer. Well done Martin! Well done Telitec. Gracias!

Don't use Telitec. They are very keen on getting you as a paying customer but when you are hooked on their contract, there is very little sympathy or customer support if your situation changes. After waiting a month for the installation (which was ok) and paying for the installation we had a working internet, but after 6 month into the contract, due to family issues we had to move back to Portugal in the middle of the COVID pandemic. I left my router at the office and told them what happened and asked for the final invoice. Luc from customer support got back in an email and told me he spoke with the administration department and gave me an amount of €36. Then they got back to me and demanded €368 and said I should be happy I didn't have to pay the installation fee of €100 too (which I already had paid at the installation). As this isn't enough, after one more week they sent me another invoice of €399 with an extra month of fibre services even though I don't have a router anymore.

Whatever you do, don't go with Telitec, they will suck you dry and are only after your money. There are others on the market with more heart and understanding.

Keith and Leigh installed our fibre optic connection this morning , as planned. Indeed they even arrived early.

They were both very professional, and very friendly. They are good ambassadors for Telitec and were fully respective of the appropriate Covid measures.

On top of that, we have a much faster connection 😉.

Thank you to everyone involved.

Well done to the technician who helped me. The problem was sorted out, as my computer and Internet were not recognising each other. He talked me through how to get my PC to respond again. Very very helpful.

Today great service and quick help from Cheryl Summers and Charlotte Payne. Within a few emails and few hours everything was clear and ok.