Telitec Connections SL Reviews 

We received an excellent service from Telitec.

At the beginning of March, we discovered that BT Espana was no longer going to be supporting our mother’s landline and that we would need to find a new service provider before April.
The lockdown was then announced and there was no way of organising a new service provider in time, so we could not start this process properly until the lockdown was lifted in July. Unfortunately, by this stage our mother’s landline had become inactive during lockdown and Telitec was advised by Movistar (Telefonica that was, who own the landline) that an engineer would have to call to her to reactivate it.
In the week that this was scheduled to be done (mid-September), Movistar then further advised (7 weeks after we had started the process) that it was no longer its policy to reactivate landlines that had become inactive, so we were now back to exactly where we started 7 weeks earlier.
Telitec now quickly sourced for us, a mobile phone that met the specific needs of our mother, with larger text and keys, and also the best mobile phone package suitable for her.

I really cannot recommend this company or its staff, highly enough.
I was contacted by a lovely lady from Customer Services, Romy, who quite obviously understands the concept of customer service. She rang at 10am in the morning, after I had emailed them late the night before. I was not left waiting around for somebody to call me.
If I sent later emails with a query or some information that they had been asked for, she emailed me straight back the next day. If the query warranted a longer conversation – she rang me. I did not have to chase Romy for information, or wait days or weeks for a response. The lady on the Administration team was just as good.

Our mother is very happy with her phone, her phone package, and we are very happy with the excellent service that we received from Telitec.

Robert.

Fast and reliable.
Installation was also done very neat.

We are very pleased with the WI-FI installation provided by Telitec.

The engineer came on time and did a very tidy installation which works very well.

We found the paperwork for this extremely easy.

We are in Alcalali in the Jalon Valley and WI-FI was installed in early October 2020

Ron and Christina Walker

A dreadful company to deal even after being customers for several years

We have been a customer of Telitec since 2008, until the last 2 years we have been very satisfied with their service on Camposol. After a number of internet service issues, we have decided to go to another provider.
We have approached Telitec to have a deposit paid in 2008 refunded to us, which the Customer Service’s is refusing to do, this deposit is 150 euros plus IVA. This appears to be a way to avoid their contract obligations.

Overall very happy with the service and speed of installation

Poor. Trying to fob us off with customers (us) not knowing the difference between bandwidth and download speed. We're sending you 10mbps so you must have a big house with thick walls and be too far from the router...... bla bla. Speed is below 3mbps and these days for €30 per month is poor. I signed up for 10 and expected 6 but 3 is u unacceptable.

Waited a year for fibre and it arrived today. Great liaison with the office and a trouble free installation by Keith and Lee. As a director of a UK software company I would have no hesitation in recommending Telitec

Fantastic experience with their sales consultants & technical staff. Julie Penn was my liaison with the company and was fantastic, professional and very polite.

Superb Service always received. We have been with Telitec now for almost 6 years in two different houses in the Marina Alta area. We cannot praise them enough for the service, installation and follow up we have had with them. We are in a particularly poor reception area and there is no chance of getting fibre where we live but they have worked with us through the problems and we now have a reliable solid service. It is all too easy to write a poor review and reading some of the ones below you wonder why do people use Telitec, well in our experience they are superb especially during this difficult time. Nothing is too much trouble and I cannot understand some of the reviews that have been given below, it is definitely not the Telitec I know, there is even an anonymous one! How does that help to improve service if indeed there was a problem. Long may they continue and finally they do a lot for the local charities which shows that they do give something back as well, best wishes, Alan Saunders

Terrible. Biggest mistake I made was going with this lousy company. Over charged, when I complained about being charged twice I was shouted at and then ignored. Only after I had to pay a lawyer did they admit their mistake. I am still waiting for my refund. Don’t go with these crooks

Had my internet through Telitec for a few years now and find they will normally sort any problems if not beyond their control.
For a couple of years have also had a HITS mobile connection through them. Just had my first problem when I locked myself out of my mobile (wrong pin 3 times!!). Easter weekend and my call was answered straight away and the help desk person looked up a code for me to reconnect no problem. So satisfied customer.

Normally ok..but when there’s an issue. Been without WiFi for four hours now, left two VMs, no response.
Hope the fibre is better as this is p*** poor. Normally staff are great but not even a reply??? Assume it’s a wider problem???

we have a telitec internet connection in the Benidorm area and it is the most frustrating experience. The bandwidth we have purchased is supposed to be enough for live tv streaming, and that happens from time to time. But way too often the bandwidth is strangled to a level that is barely enough for the regular protocol hand shaking. I tried to run the ookla speed test before this review (after more than two years of frustration). But the ookla test failed about 10 times due to bandwidth problems....

Well it looks like Telitec doesn't care about Customer Service or providing what you sign up for. I have Internet 1.5mb download and less than 0.1mb upload.
Waiting 4 minutes for a page to load reminds me of 25 years ago.
Phoned Customer Service within their stated hours and no reply!!
If you want Internet do not use Telitec - they will sign you up, take your money and give you - errrrr - heartache.

Telitec is unreliable. Been off again for last 16 hours. Could be off for days because engineers have to go to every clients house, wonder where we are I. The list. It was off last month for 3 days, getting Beyoncé a joke. I have phoned several times and they just fob you off. Choose someone else to provide your internet.

Bad news at Camposol ... again ..!! I am a Telitec user at Camposol near Mazarron and last weekend we had no internet and no apology. It now runs at less than half and sometimes only ten per cent of the speed I am paying for. All they are interested in is selling fiber and it looks as if us lesser mortals will have to survive on what might be left in the pipe after the IPTV users have sucked it all up. Simply not good enough.!

Contacted them today from the UK to request a three months rental of a 4G wireless modem to get a fast internet connection in a villa we are renting soon. They simply were not interested in assisting me unless I took a contract for a year or a ridiculously expensive and exploitative weekly rental at €30 a week! So, let me think, three months costing €360 or £321 in coinage of the realm! Clearly they are intent on cynically raiding the wallets of Brits who need a three month internet connection, presumably assuming that we have no choice. Well, they are wrong on both counts. We would never roll over to be kicked by such opportunistic charlatans and we do have choice. Swiss cable are being very helpful and reasonable. Avoid Telitec like the plague.

If only we had consulted Trustpilot first!

We lived in Ireland for 15 years before moving to Spain, and in that 15 years we had less trouble with our internet connection than we had with Telitec in 3 months.

The installation engineer was very pleasant and helpful, but there was obviously no communication between the sales department and the engineers. Not all the kit was supplied, the installation had to be done over 2 visits, and a last item of equipment (VOIP box and phone for calls to the UK) which was still missing on the second visit had to be delivered the next day for us to connect ourselves.

Our internet connection failed 3 days after the installation. When you ring up, you don't always speak to someone - you have to leave a message instead. Someone usually (but not always) rings back, and they are always polite, but that doesn't help to fix the problem. When the internet went wrong, it took between 2 and 4 days to fix. We ended up having to go to an internet cafe to catch up on our e-mails and our business.

We wanted a landline to keep in constant and regular touch with my wife's father who is 91 years old and, despite stressing the importance of a reliable connection, Telitec were incapable of suppliying it.

We have now ended our contract - steer well clear of these people, they don't keep their promises.